Phillips Toyota

GREAT EXPERIENCE! Worked with Internet Sales Consultant, Tommy Aviles, and couldn't be Happier. Professional, Courteous, and always Available! Recommended shopping at P Worked with Internet Sales Consultant, Tommy Aviles, and couldn't be Happier. Professional, Courteous, and always Available! Recommended shopping at Phillips Toyota!! Thank You. Travis and Shannon Hastings of Jax, FL. More

Excellent dealer to purchase from. Easy transaction, pleasant experience, excellent popcorn. After seventeen years at another dealership that changed direction, we have found another g Easy transaction, pleasant experience, excellent popcorn. After seventeen years at another dealership that changed direction, we have found another group that we are looking forward to enjoying working with. More

Worthwhile Originally contacted the dealer online about a specific car and specific color. I was sent a picture, quote and information. I did buy the car and w Originally contacted the dealer online about a specific car and specific color. I was sent a picture, quote and information. I did buy the car and was very impressed that there was no attempt to change the original quote I was sent. I will definitely recommend this dealership. More

Fast, excellent service Airbags fixed, new tires, and other 90K service in less than 3 hours. I have always been very pleased with the prompt, excellent service. I highly re Airbags fixed, new tires, and other 90K service in less than 3 hours. I have always been very pleased with the prompt, excellent service. I highly recommend this service department. More

Pleasant experience My husband and I were pleased with Jim and Tom....no pressure...honest answers to our questions. Love our new vehicle. Would go back for another pur My husband and I were pleased with Jim and Tom....no pressure...honest answers to our questions. Love our new vehicle. Would go back for another purchase!! More

Terrible Lied about what they broke in my car lied about rotating tires mark yours and check to see if they actually do it management felt I was being silly Lied about what they broke in my car lied about rotating tires mark yours and check to see if they actually do it management felt I was being silly More

HORRIBLE Customer Service. Definitely don't buy a car here Absolutely HORRIBLE customer service. My parents have purchased three new vehicles from Phillips Toyota. They aren't the type to haggle over price, Absolutely HORRIBLE customer service. My parents have purchased three new vehicles from Phillips Toyota. They aren't the type to haggle over price, nor are they people who take advantage of warranties. So I was shocked when I found out that they were made to pay for a faulty battery. Car batteries should last at least 4-5 years. Theirs died after just over two years, but because they had driven 961 miles over the 36,000 warranty, they had to pay. (They were well within the other limit of 3 years.) Any reputable dealership who values customer service would say, "Hm. They have paid full price for three vehicles? They have never brought this vehicle in for a single fix during warranty? Of course we'll take care of the faulty battery ourselves. After all, it's a faulty product that we provided." Well when I spoke to Tonya Stiver at Phillips Toyota, she said the exact opposite. "Toyota will not cover out of warranty, and we certainly won't pay for it out of our pocket." Outstanding. It's also worth noting that I first phoned them five days ago and left a message for their customer service rep, David Newton. I didn't leave details, only that I wanted to discuss a charge. It's been 5 days now without a return call. Further, Tonya tried to blame their faulty battery on my parents ("Maybe they don't drive the car enough."), which is insane. (They drive it at least every other day.) The tech guy, meanwhile, told my mother that she left a light on (she most definitely did not). You gotta love it when a dealership blames a customer for their own shoddy product. Better yet, when they pin it on corporate, which Tonya was very quick to do. ("It's out of our hands," she said.) Terrible dealership. Absolutely horrible customer service. Don't think about buying a car from Phillips Toyota if you expect any sort of reasonable care for you as a customer. More

Buying Experiance The staff was very courteous and helpful this was the best car buying experience that my wife and I have ever had Jamie R and Tom M were very nice an The staff was very courteous and helpful this was the best car buying experience that my wife and I have ever had Jamie R and Tom M were very nice and we did not feel pressured to buy a vehicle or any other programs that were offered by the dealership during our visit. More

No Pressure Sales Chick and Tim were very good to deal with. Questions were answered quickly and accurately. I did not feel pressured into making a deal. I would defin Chick and Tim were very good to deal with. Questions were answered quickly and accurately. I did not feel pressured into making a deal. I would definitely recommend them to anyone looking for a vehicle. More

great service and price on my new 2017 camry great service, helped me pick out a car and gave me a good price on it. tom also helped me understand importance of warranty package great service, helped me pick out a car and gave me a good price on it. tom also helped me understand importance of warranty package More