Pine Belt Chevrolet

Bottom line terrible visit to Pine Belt. I called a week prior to have service on my tahoe. Girl on phone indicated a 8-8:30 am service setup. I was told that she would make sure a warranty product (washe prior to have service on my tahoe. Girl on phone indicated a 8-8:30 am service setup. I was told that she would make sure a warranty product (washer fluid resivoir) would be there for my visit the next week and my other issues (recall item) would be taken care of. I also told her that I needed a loaner vehicle. She told me to call to verify the night before or morning of. Today was my service call. I went on the website and started calling at 7:30 am as it states on the website. The phone call system indicated I was first in line for the next service associate. I hung up after 15 minutes and tried again. I then called 5 more time with the same answer until 8 am. At this point I figured something was wrong and started to use my onstar remote app on my phone. It indicates a phone number to call for Pine Belt as my dealership. Unfortunately that phone number is missing number digits so that phone number is also bad. At approx 8:10 am I was onsite. To my surprise the greeter could not find my appointment. He was very nice. I indicated the problem to him on the phone issue and said the manager would be over to talk with me. Meantime the onsite repairman found my appointment set at 9:45 (not 8:30) He indicated that they did not have the item I needed nor had any info regarding a loaner car. At this point I was extremely upset and asked to talk again with the manager. I find out that the manager was just walking around and did not even bother to take the time (initially when I asked the first time) to assist me. He finally accepted that a customer was upset and came over. The manager gaveNo introduction, No appology, just "we are aware of the phone problem and give him a car" I would perceve this as "I really don't care about anything you need nor care about feed back from a client. At that point I have been onsite for over 45 minutes to drop off a car and get a loaner. My tech guy then tells me that the loaner care will be here shortly. I stood there for another 20 minutes waiting. I finally told the greeter to get my care and I am leaving. I too have to work during the day and cannot wait to be serviced when Pine Belt feels like it. Bottom line as I said before Pine Belt service does not care nor want to help their clients. If I ran my company this way I would be out of business. Also, I own a company and will make sure all my employees are aware of this issue and recommend to all that business with Pine Belt is not a wise decision. Our company bought 4 new vechicles this past year (2 from Pine Belt) They will be the last. The reason I purchased vehicles from PineBelt was I needed a great care and great service. 1 of 2 is missing. More

This was the worst experience trying to buy a car. First of all the salesmen stand outside like vulchers. I witnessed a salesman walk with the customer across the used car lot and into the Subaru building of all the salesmen stand outside like vulchers. I witnessed a salesman walk with the customer across the used car lot and into the Subaru building and than came out munching on popcorn. The funny thing was that the customer did not have any popcorn, just the salesman??? It looked as if he just went in for popcorn and came out. Not very professional looking. Than when I got in the showroom I over heard 2 salesman COMPLAINING about another employee. Than some WELL BUILT MAN came out of the glass room in the middle and took them inside to another man with a goatee who was filling his face WITH FOOD at the HIS desk in plain view of the customers. The man with the goatee than started yelling at these 2 salesman. He yelled so loud, I did hear the vulgar language he used. After seeing that I decided not to buy the car from them. The only plus was my salesman, was very nice. Sorry I could not buy from him. I also put my review on google. More

Since trading in my car in July I have had nothing but problems dealing with Pine Belt. My check engine light came on the second day of having the car and pine belt has been unsuccessful with turning it o problems dealing with Pine Belt. My check engine light came on the second day of having the car and pine belt has been unsuccessful with turning it off. Dan Ariel the (general manager) gave me his word that they would fix my car for no cost because of all the b.s i had been through with them. Now January and my check engine light is STILL ON and they will not return any of my calls or voicemails that i leave and every time i call, they are never around to answer the phone. This is extremely ridiculous, they could at least have the decency to return my phone call and give me a price of the problem that they say they found this time. EVERY SINGLE TIME I GO THERE THEY SAY ITS ONE THING KEEP MY CAR FOR A DAY "FIX IT" RETURN MY CAR AND WITHIN THE NEXT 2 DAYS THE CHECK ENGINE LIGHT IS BACK ON! AND EVERYTIME I GO BACK THEY SAY ITS SOMETHING DIFFERENT. this makes me question whether or not they did any work or if they just put miles on my car and used my gas. At least a quarter tank and 35 miles were put on my car every time and for what? they clearly DID NOT fix my car and i cannot pass inspection and just recently i got a ticket because of it. They reset my check engine light and give my car back like they actually did any work. I AM BEYOND DISGUSTED WITH PINE BELT AND I WOULDNT RECCOMEND THEM TO MY GREATEST ENEMY!!! More