Pine Belt Chevrolet - Service Center

Upon buying a used car from Pinebelt, the car had not yet received a PDI, and i was told by my salesman, at my leisure to make an appointment, of which i did. And when making that appointment, was going to b received a PDI, and i was told by my salesman, at my leisure to make an appointment, of which i did. And when making that appointment, was going to be a week later, not a big problem, and that the service work to be performed, from which Allie had to find out(put me on hold) would take about an hour and a half. On the day of my service, of which i had a 10:30am appointment, that, that wasnt even possible, the time frame, that there was 18 customer cars ahead of mine, and that when my car was done or needed some more time that i would be called. By 4:30 of the same day, i had to call the service department to find out how my car was doing, and at that point was told that, my car needed brakes and that parts were ordered, and that my car would not be finished until the next morning and that i would be called in the morning to come pick it up. The next morning i waited for a call from the service department that never came. I called at 12 noon, to find out when my car would be ready, and was told that the technician was just finishing it up and that the service manager would take it out for a test drive to make sure everything was good, and would be finished in about half an hour. At 1:30pm i received a call the car was ready. Once i arrived, the level of customer service was bad, the service manager had no time to explain anything, point me to go to the cashier, to get my keys, and once i received my keys and service receipt, was informed to give my keys to the service manager to have my car delivered to the front. When i asked the service manager about the work performed, he said it was on my receipt, and went on his way... What was performed was: Oil and Oil Filter changed. Front Brakes replaced new and Front Rotors cut. Replace wiper blades. No mention on my service receipt of any other things inspected, looked at, or commented. I was told by my salesman, that a PDI was that service would check the entire car out and replace whatever was damaged at no charge to me the customer, along with an oil change, and a voucher for an additional oil change. Other than the oil change and oil filter, only front brakes and wiper blades replaced, i have no issues. I never received a free oil change voucher. Upon returning home, i looked my car over, checked my oil, which was fine. Check the tire pressure in all four tires, and all were off, 32lbs in two, 35 lbs in another, 38 lbs in the next. The overall service that i was given, and the fact that the service department had my car for two days, and as i feel i was given way below customer service, and no receipt of what was or was not performed on my vehicle, leaves me very dissatisfied with the service department, and i would not recommend Pinebelt Chevrolet's Service Department.. What i purchased was a preowned 2008 Hyundai Elantra Thank You very much for allowing this to be heard. The salesman and the finance department was absolutely fantastic, and i would recomend them.... More

I came in for an oil change and the 27 point safety check. My check engine light was on so I agreed to pay $100.00 to have that diagnosed. I was told I needed $1584.00 in repairs. I told Mr. Winand I n check. My check engine light was on so I agreed to pay $100.00 to have that diagnosed. I was told I needed $1584.00 in repairs. I told Mr. Winand I needed to think about having the repairs done on this old car. I went to the cashier to pay and was told my bill was $248 insteda of the 168 I expected. The cashier called Mr. Winand who then corrected the mistake. When I read the reciept I relalized it was missing the prices for the sugested repairs, I was told to find Mr. Winand who wrote the prices on the reciept by hand. There were no diagnostic codes on the reciept and when I got home I realized I didn't have the 27 point safety check. Mr. Winand told me as I was walking out that if I had the repairs done he would give me various credits and discounts but he didn't put anything in writing. I felt rushed and that I didn't get what I came in for. More

i needed a oil change and a gas level sensor guage does not work properly i ran out of gas on pkwy with guauge reading 1/4 tank left so five hours later you would think the customers that had to wait that not work properly i ran out of gas on pkwy with guauge reading 1/4 tank left so five hours later you would think the customers that had to wait that long you would offer them a soda or snack not only did thay find a license plate bulb out but did not for the THIRD time reset oil change on dash seems like there looking for more things that i have too pay for then doing the job right that im paying for the right way three times on oil changes they didnt reset dash you would thinks that they would just put in the bulb because i had to stay for five hrs it would have killed them for a bulb ???? More