Prescott Honda - Service Center

Excellent Service Had my car towed to Prescott Honda on a holiday. I heard from them by 8:30am the next morning and picked up my vehicle before noon. The repair was u Had my car towed to Prescott Honda on a holiday. I heard from them by 8:30am the next morning and picked up my vehicle before noon. The repair was under warranty and done immediately! Excellent customer service. This dealership is awesome!! More

Great service and great kindness from representative Having my recalled air bags replaced at Prescott Honda was a pleasant and efficient experience! The representative was kind and friendly and very inf Having my recalled air bags replaced at Prescott Honda was a pleasant and efficient experience! The representative was kind and friendly and very informative. The repair was supposed to take 2 1/2 hours and only ended up taking an hour and 20 minutes! The waiting area was outstanding in its cleanliness and accommodations-food, drink, seating, wi-fi. The only discomfort I felt was when I was informed that my brakes should be bled on my next oil change visit. I conferred with other auto specialists and Honda's manual and website. I discovered and was informed that bleeding brakes should only happen if some contaminant gets into the brake line; otherwise unnecessarily bleeding brakes can cause major problems. I was informed that the brake fluid should be topped off and/or checked if there is a problem with the actual brake performance. I was very, very disappointed to hear that I was misinformed about a service I was told I needed. Besides this, Prescott Honda does offer courteous and fast service and a comfortable setting. More

Personal and efficient service We had to have the battery replaced in our 2018 Honda which was a surprise, but Dave and the service department were professional and friendly and too We had to have the battery replaced in our 2018 Honda which was a surprise, but Dave and the service department were professional and friendly and took care of it asap. More

Everyone was very polite and professional The service dept is very prompt about the work that need to be done. The waiting area is comfortable and stocked with beverages and snacks. The pe The service dept is very prompt about the work that need to be done. The waiting area is comfortable and stocked with beverages and snacks. The people are friendly and polite. More

Honda Quality Service I was hearing a scraping sound out of the steering column when I would make a full 90 degree right turn but it didn't occur with a left turn. I took t I was hearing a scraping sound out of the steering column when I would make a full 90 degree right turn but it didn't occur with a left turn. I took the car into Prescott Honda and asked Chrys Harris my Service Advisor if they could check it out. I don't know how they figured it out but there was a small rock stuck between the left front brake caliper and the backing plate. The Tech removed the rock and no further sound. I have been buying my Honda cars at Prescott Honda since 2003 and they really understand what good customer service is. More

Top-Notch Service & Fair Prices I’ve gotten my last two cars here and the service has always been superb. Got 4 new tires and the prices were comparable to anywhere else and they inc I’ve gotten my last two cars here and the service has always been superb. Got 4 new tires and the prices were comparable to anywhere else and they include a 2-year warranty and nationwide road service from any Honda dealer. Can’t beat it! More

Top Drawer ! Best Service Dept. there is - never had a problem. Suggestion: TV channel in costumer waiting area should be on Fox News ! Helps everyone's morale Best Service Dept. there is - never had a problem. Suggestion: TV channel in costumer waiting area should be on Fox News ! Helps everyone's morale ! Ed More

Appreciation Each time my Son's car I'm using needed service, I returned to Prescott Honda because I have received exceptional, excellent service from David Hartma Each time my Son's car I'm using needed service, I returned to Prescott Honda because I have received exceptional, excellent service from David Hartman. All of those with whom he works are as pleasant and polite as David, which is why I will always return for service. More

Maintenance Kept me informed giving precise details of maintenance service required, including price and estimated time of completion. Courteous and professional Kept me informed giving precise details of maintenance service required, including price and estimated time of completion. Courteous and professional. Work completed to my satisfaction. More

Courteous, Professional, knowledgeable with very positive at titude. I was a drive in customer with out an appointment for problems with my battery. It was diagnosed immediately found to be faulty. Price was titude. I was a drive in customer with out an appointment for problems with my battery. It was diagnosed immediately found to be faulty. Price was quoted including Veterans discount, agreed to by me and installed & truck washed. All accomplished within a hour! Great job. More