Prescott Honda - Service Center

Great service experience I purchased from Prescott Honda Insight in January 2019 and took it in to PH for the first oil change. When I made the appointment the week before, I I purchased from Prescott Honda Insight in January 2019 and took it in to PH for the first oil change. When I made the appointment the week before, I was told on the phone that the process would take about 30 minutes. When I arrived on the day, I was told that it would take 60-75 minutes. No problem, as the waiting area had coffee (not bad, either), bottles water and snack bars, plus, a good supply of magazines. The time passed quickly and my Insight was washed as well. Nice touch! I had a coupon that provided a $20 discount for the oil change, inspection and wash. All in all, a great experience. More

Great customer service in service department! I have had several problems with other local auto repairs/service and Prescott Honda was able to correctly diagnose the problems and service my vehicl I have had several problems with other local auto repairs/service and Prescott Honda was able to correctly diagnose the problems and service my vehicle in a timely manner and at a reasonable cost. More

Continued excellent service Excellent service, as usual, from MY dealer in Prescott. Have serviced my CRV since new. I have always received excellent advice, as well as possible Excellent service, as usual, from MY dealer in Prescott. Have serviced my CRV since new. I have always received excellent advice, as well as possible service recommendations for the next interval. More

Airbag Recall Friendly and fast service. Replaced 2 air bags due to recall. Also replaced batteries in keys. Corbin and check out staff were very friendly and he Friendly and fast service. Replaced 2 air bags due to recall. Also replaced batteries in keys. Corbin and check out staff were very friendly and helpful. More

check in, check up A few weeks ago I bought a 2019 Honda HR-V. There were some things that weren't done before they had me take it home, so I finally got it in for thos A few weeks ago I bought a 2019 Honda HR-V. There were some things that weren't done before they had me take it home, so I finally got it in for those...one thing was window tinting. It was done within my 8 hours at work and when I picked it up everyone was very helpful with the questions I asked. Friendly employees! More

Car failed to start I called in the late afternoon on Tuesday after having problems starting my car. Since I live 35 miles from the dealership. I was able to have it towe I called in the late afternoon on Tuesday after having problems starting my car. Since I live 35 miles from the dealership. I was able to have it towed over the first thing on Wednesday morning.. I was greeted with respect and my service specialist made 100% sure of my explanation of the problem. They went through everything thoroughly that had to do with the started. Then found that I just needed a new battery. Which they replaced under my car's warranty. More

Excellent Great Service, Great People. Thank you so much. The time frame was so much shorter than I had expected and that is always a great surprise. Thank you Great Service, Great People. Thank you so much. The time frame was so much shorter than I had expected and that is always a great surprise. Thank you. More

Pilot Service We authorized 100,000 mile service on the Honda Pilot, but when we went to pick up the vehicle additional work had been done. We did not authorize th We authorized 100,000 mile service on the Honda Pilot, but when we went to pick up the vehicle additional work had been done. We did not authorize the additional service. The dealership did not charge us with the additional service. We were very thankful as the price went from $1,000.00 to $2,000.00. We will continue to go and service our vehicles, we have been a customer for over twenty years. More

Service Center Experience My experience was great! They were able to complete the oil change and auto butler service within two hours. staff are always friendly. I do hav My experience was great! They were able to complete the oil change and auto butler service within two hours. staff are always friendly. I do have to say that the interior of my car was not cleaned as well as it has been before and they did not clean the dash as they have in prior visits. More

Honda’s Best Always on time, Professional, Polite, and very helpful in explaining what needs to be done and what has been done! Always appreciate the car wash! Always on time, Professional, Polite, and very helpful in explaining what needs to be done and what has been done! Always appreciate the car wash! More