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RC Hill Mitsubishi-Ocala

Ocala, FL

4.9
957 Reviews
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3550 S Pine Ave

Ocala, FL

34471

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Showing 957 reviews

April 19, 2023

Scott, Tom, and the RC Hill team were great! I have never had such an easy car buying experience. I will definitely refer friends and family, and will return for future car buying needs! More

by Prescilla222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Lucas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Moret
Apr 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the kind words Prescilla! We're so happy you had such an easy car buying experience with us and hope you are loving your new car!

April 17, 2023

We had a great salesman; Scott Laney. Really easy, no hassle buying experience! I hate car shopping, but loved my experience with the RC Hill team. I will be returning when the time comes More

by Prescilla222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Lucas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the 5 star rating Prescilla! We're so glad to have changed your feelings towards car shopping by providing an awesome experience! We look forward to seeing you in the future!

April 16, 2023

We were offered $500 for trade in for a vehicle we sold the next day for $6,000 to the first person that test drove it. Don't expect to go there and get any type of discount due to, and I quote "low invent More

by Joseph Pate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gamero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

RC Hill Mitsubishi-Ocala responded

Full disclosure here, the CVT transmission on your 2010 Nissan with 215,000 miles was slipping during the appraisal test drive. After selecting and test driving an Outlander, you informed your salesman that you were going to look at a chevy traverse before making a purchase but still wanted to work numbers on the Outlander. You also informed your salesman that you still owed around $6k on your Nissan and had already received a private retail offer for around $6k. We presented you with all the facts and figures and explained that due to the transmission issue and fair-trade value, we were not going to be able to compete with the private retail offer you had already received. We explained that we would not penalize you in any way if you decided not to trade your vehicle in, which many dealers do. Since you still owed around $6k on your Nissan and were trying to get payoff, and since you still wanted to look at a chevy traverse before moving forward, you decided not to make a purchase that night. We did not send out a “closer” to pressure you into moving forward that night as we do not believe in old school, high pressure sales tactics. The next day you reached back out to let us know you were ready to move forward. When you came in to sign paperwork, not once did you express any discontent or dissatisfaction. With discounts and incentives, you effectively paid invoice for your Outlander in a market where many dealers are still charging several thousand over MSRP. Not only that, but we secured you a 2.9% interest rate in a market where even some of the most aggressive interest rates are over 6%. To suggest that we “profiled” you or would “profile” any customer for that matter is completely baseless. As a non commissioned staff, our goal is to provide a low pressure, transparent environment where customers can feel comfortable making a vehicle purchase. If you would have expressed at any moment that you were not content with the deal you received or experience we provided, we would have never wanted nor expected you to make the purchase.

April 16, 2023

Carlos is awesome. Very polite and helped me with all my questions!!! He's definitely an asset to the company. He is the reason I bring my Outlander to you. I appreciat More

by slashiewskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gamero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the kind words and praise! We're so glad to hear Carlos took such great care of you. We look forward to providing you with continued top level service in the future!

April 16, 2023

Excellent customer service they helped me with my mitsubishi outlander 2022, Jacob Hills does an excellent job and maintenance team too. More

by davidramirezz195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tavish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Hey David, glad to hear you had a 5 star experience servicing your Outlander with us. Jacob and the team look forward to helping you out in the future and we hope you have an outstanding day!

April 12, 2023

Scott made our purchase of a new car exceedingly easy. No pressure, just information. We ended up with exactly what we wanted. More

by Jan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

RC Hill Mitsubishi-Ocala responded

Thanks so much for the 5 star rating Jan. We're pumped to hear you had such a low pressure car buying experience with us. Our goal is to make car buying low pressure and transparent. Thanks again for your business!

April 12, 2023

Nice salesman, did not apply to financial rep however. Need more stock, but work with low credit score which was good. More

by baydiver4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Moret, Rachael Freeman
Apr 13, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you for sharing your experience with us. Glad to hear your sales rep treated you well. Please reach out to me, TJ, directly with any future concerns, thanks! (352)421-9100.

April 11, 2023

Excellent service as usual got in and out in a timely manner. facilities is clean and staff are professional. More

by carloss_email
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you for the 5 star review Carlos! We're glad you found our facility to be clean and our staff to be professional. Our goal is to provide top level care and are glad to know you found this to be the case during your last visit. We look forward to your next visit and hope you have an outstanding day!

April 08, 2023

Scott was great in getting us in a 2023 Mirage G4 Black edition. We will go back after such a great experiance. Everything was quick and easy. More

by kingsver12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

RC Hill Mitsubishi-Ocala responded

Thank you for the 5 star rating! We love to hear you had such a quick and easy car buying experience with us. Thanks again for you business and we hope you are enjoying your new car!

April 07, 2023

Incredible servuce and great price. Always able to get an oil change appointment and very enjoyable experience. Service personnel are the nicest people and their price cannot be beat. More

by reyes693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2023 -

RC Hill Mitsubishi-Ocala responded

Reyes693, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at RC Hill Mitsubishi-Ocala! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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