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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,302 reviews
March 20, 2022
Paul is the best service manager! His communication and personal service to you is refreshing. It is wonderful knowing your vehicle and money are in good hands. His communication and personal service to you is refreshing. It is wonderful knowing your vehicle and money are in good hands. More
by Margie. T
Employees Worked With
Paul Schroeder
March 19, 2022
It was an awesome experience this time . Previously had to wait for someone to come and check the vehicle despite having an appointment ,but this time it was spot on ,hope they keep the same Previously had to wait for someone to come and check the vehicle despite having an appointment ,but this time it was spot on ,hope they keep the same way every time. More
by Ram
Employees Worked With
Pete york
March 18, 2022
Made an appt time over the phone to get a recall taken care of. Took the day off and took my car in (40 minutes away). Was told that the ONE guy that does the recall isn’t in for this day. Even when I tol care of. Took the day off and took my car in (40 minutes away). Was told that the ONE guy that does the recall isn’t in for this day. Even when I told them over the phone what the recall is for. Then why schedule the appt and why didn’t I get a call to reschedule. Instead I took the day off and now I have to on Tuesday as well. When I complained to Paul Sears (service Mgr) he asked me if I would like a pen for my trouble. Not even kidding. He then proceeded to tell me that Ford is very generous with their employees days off and he didn’t understand my frustration. Very very poor customer service and people skills. Drive the extra 10 minutes to other Ford dealerships. This place clearly doesn’t care about the customers. More
by john.thompson789
Employees Worked With
Paul Sears
March 18, 2022
Great Service! Jon C. Was outstanding- on point with status updates. I would recommend Jon and the dealership for any mechanical work. Jon C. Was outstanding- on point with status updates. I would recommend Jon and the dealership for any mechanical work. More
by VDuber
Employees Worked With
Jon Crutcher
March 16, 2022
Service advisor Zack is my go to person to get my truck serviced. He knows what my F250 service needs are and does not recommend unnecessary service. He even has a plan for my next service event. serviced. He knows what my F250 service needs are and does not recommend unnecessary service. He even has a plan for my next service event. More
by pmckee
Employees Worked With
March 16, 2022
Not sure how they have such an awesome review. I was looking and probably would have purchased the Maverick they had for sale, but was not informed until the paperwork was being drawn up there was I was looking and probably would have purchased the Maverick they had for sale, but was not informed until the paperwork was being drawn up there was an automatic 10k mark up. The sales women stated oh I thought you knew they automatically at the 10k mark up. Know I did not know. It wasn't on their website nor was I told prior. A truck worth 32K after mark up and "add ons" it was 42+k. I had a trade in and I am aware it would have left me upside but in no way should it have cost me almosf 50K in total for the truck. Definitely not a 5 star business. More
by athena91214
Employees Worked With
Patsy Dowdy
March 16, 2022
Paul Schroeder is my Service Advisor for 2 vehicles over 12yr. He Is great (5) star. The choice of vehicle and dealership is majorly influence by the outstanding service department and the Paul Schroeder re 12yr. He Is great (5) star. The choice of vehicle and dealership is majorly influence by the outstanding service department and the Paul Schroeder representative. Most professional, through and thoughtful experiences of my vehicle service history. More
by Andy
Employees Worked With
Paul Schroeder
