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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

February 09, 2022

Always courteous thorough and professional. They have been servicing this truck for 12 years. Runs and looks like new More

by Parej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Parj, It is important that our staff focuses on providing you exceptional service every time you visit Five Star Ford Lewisville. Thank you for recognizing our team and please stay in touch at 972-221-2900. We will look forward to serving you in the future. Best Regards, Kelly Blackwell, General Manager

February 08, 2022

Everyone IDealt WithWas Very Everyone I Dealt With Was Very Friendly, Knowledgeable & Professional.. Thank You. Just So You Know I Purchased A Ford Truck From The Previou More

by THE BASS~TARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Feb 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville! We are grateful you gave us the chance to help with the care of your Ford. Our service team remains available at 972-221-2900 to answer any additional care questions. We look forward to keeping you coming back to our dealership. Thank you, Chuck Lee, Service Director

February 08, 2022

Friendly Staff, offered accessories and other options, didn't feel pressured to buy. Great Service! More

by Watcock07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Albasha
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Watcock07, Congratulations on your new vehicle from Five Star Ford Lewisville. When Moe, Zack, or I can answer your Ford questions, please reach us at 972-221-2900. We want to help you fully enjoy your ride. Thank you, Kelly, Blackwell, General Manager

Feb 09, 2022 -

Watcock07 responded

Thank You!

February 08, 2022

Very welcoming, clean friendly staff. Matt my sales agent was Awesome.I was referred by my coworker, a very good chief More

by monique96855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Roberts
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, monique96855, for being a valued Five Star Ford Lewisville customer. Between visits, don't hesitate to contact our advisors and techs at 972-221-2900. We want to answer all of your vehicle questions. Take Care, Kelly Blackwell, General Manager

February 08, 2022

Pleasant , helpful and informative. Did what they said they would do. I will return again. More

by Suzj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Suzj, The Five Star Ford Lewisville service team wants to hear from you at 972-221-2900 any time you need vehicle advice. We want to make certain you are knowledgeable about your Ford. Thank you for your review and business. Take Care, Kelly Blackwell, General Manager

February 08, 2022

Quick clean and committed to meeting my needs.When I return to the area I will use them again. More

by jimilabonte27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, jimilabonte27, for taking the time to rate your Five Star Ford Lewisville service visit. We appreciate your high marks for Zack and we want to continue hearing from you at 972-221-2900. Don't hesitate to call with questions about your Ford. Best Regards, Kelly Blackwell, General Manager

February 08, 2022

Great crew, always has great customer service in mind! Ron Romano is excellent to work with! More

by David
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello David, On behalf of Ron and the Five Star Ford Lewisville service team, thank you for rating your visit. Any time we can help with your automotive needs, please reach us at 972-221-2900. We are here to help you fully enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

February 07, 2022

Awesome experience. Needed 6 tires for dually and their pricing was better than the big chain tire shops. Easy to make appointment and they mounted, balanced, and alignment the same afternoon. Truck was wa More

by gjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello gjs, Thanks for taking advantage of our tire price guarantee. We want you safe on the roads. So, call us at 972-221-2900 any time you have truck care needs. Annette and I look forward to seeing you at Five Star Ford Lewisville again. Take Care, Chuck Lee, Service Director

February 05, 2022

Honest and simple no complaints came in for oil change and left satisfied with results More

by Alan Morales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Alan, Transparency services are priorities at Five Star Ford Lewisville. Any time we can offer our vehicle knowledge, Annette and I welcome your questions at 972-221-2900 We appreciate the chance to help you with automotive services. Thank you, Kelly Blackwell, General Manager

February 05, 2022

All aspects of the purchase were conducted very well. Sales handled questions and concerns well, Burt was professional, courteous and friendly. Zack was just as helpful and professional on the Finance si More

by velvet_farms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Byrd
Feb 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, velvet_farms, for sharing your remarks and endorsing the Five Star Ford Lewisville sales team. Customer care continues and we welcome future vehicle questions at 972-221-2900 Stop by or give us a call when you need our knowledge. Take Care, Kelly Blackwell, General Manager

Feb 06, 2022 -

velvet_farms responded

Just one note-our salesman was Dominic Byrd and he was super. Pleasant, very patient and professional.

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