Sam Pack's Five Star Ford Lewisville

They are always so helpful and do a fantastic job of getting me in and out quickly. From buying my car to servicing it. They are fast and reliable. You all Rock! Thank you for awesome customer servi getting me in and out quickly. From buying my car to servicing it. They are fast and reliable. You all Rock! Thank you for awesome customer service!!! More

Service was good. My service tech kept me up on all of the things going on with my car the things going on with my car More

Pete Took the time to keep me informed Ashton the status of my vehicle and also made sure I got the discount for the work done. of my vehicle and also made sure I got the discount for the work done. More

The service here is great. Annette is the main reason I keep coming back. She is by far the best service advisor ever!! keep coming back. She is by far the best service advisor ever!! More

Zach is absolutely fabulous! So thankful for all of the exceptional customer service he gave us! He called with regular updates and kept us informed all along the way! exceptional customer service he gave us! He called with regular updates and kept us informed all along the way! More

I ended up having a good experience. Moe was very attentive and made sure I got exactly what I wanted and could afford. The only negative thing I could say is that since the sale ended up being so la attentive and made sure I got exactly what I wanted and could afford. The only negative thing I could say is that since the sale ended up being so late in the evening my car was washed but it wasn’t as clean as I expected it to be. When I came back Moe immediately addressed it for me. They have a long term customer here! More

Moe was amazing and was extremely welcoming as soon as we walked in the door. We purchased our vehicle and were out the door in under 2 hours. We will be back to see moe again to purchase new vehicles in the walked in the door. We purchased our vehicle and were out the door in under 2 hours. We will be back to see moe again to purchase new vehicles in the future! More

My husband moved from CT and took his 2008 Ford F150 to this dealership in 2014. It was our second F150 and it had a lot of miles, we purchased a new F150 in 2018 when he crashed the 2008 ford with over 40 this dealership in 2014. It was our second F150 and it had a lot of miles, we purchased a new F150 in 2018 when he crashed the 2008 ford with over 400k miles on it. His job puts about 80k miles on his truck a year and we buy our trucks new and service it ONLY at the Ford dealership. We got a 2019 Ford F150 end of 2018, was servicing it at Sam Pack, Lewisville Ford with advisor Zac (I heard he is now fired, probably moved on to Plano Ford), had 215k Miles on it, told we need to replace engine after doing about $6k in work on transmission and other maintenance in 2021. We were never prioritized for a loaner, just treated like we had no value but worst of all, the advice from the technician and advisor we believe was the reason we need to now change the engine (long block). Over past months we had work done there, defective parts were installed, we paid for genuine Ford parts, we couldn't even get 'squeezed' in to do warranty replacement, and Zac told my husband he can keep driving his truck in interim even with check engine light coming on. Long story short, we ended up taking it to Bill Utter Ford, they billed us a $13,423 estimate, we had to fight for a discount, on that they only took $500 off. We reported incident to Sam Pack Lewisville GM, they best they did was supposedly, fired Zac, we were left cleaning up the bill. Really disgusted with these dealerships in Dallas Texas now. We want to purchase American but we don't feel our business is valued., Corporate Ford is taking everyday American's for granted who have to work hard to maintain their vehicles while they bask in corporate profits. It's sickening to see what's happening to America 'Customer is King' motto, no decency in people anymore. I get treated better at my Toyota dealership. More

Very positive experience. My salesperson, Moe, was very knowledgeable about the vehicle and answered all my questions. I am very pleased with my new Expedition. knowledgeable about the vehicle and answered all my questions. I am very pleased with my new Expedition. More

My experience with Sam Packs Five Star Ford Lewisville was extremely effortless. I went in with the exact idea of what I wanted and ended up making my purchase that day ! was extremely effortless. I went in with the exact idea of what I wanted and ended up making my purchase that day ! More