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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

February 15, 2019

Awesome Buying Experience Jerry Crider is amazing to work with. Very responsive by text and email, sent me a personal walkthrough video of my truck. Made sure I was completel More

by F150Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Crider, Charleene Beasley, Taylor Munden
Feb 16, 2019 -

Sam Pack's Five Star Ford Lewisville responded

F150Fan, It is great to hear you found our processes smooth and you were able to find your new ride at Five Star Ford Lewisville. Thank you for your great feedback and we would love the chance to help with future automotive needs. Regards, William Mills, General Sales Manager

February 15, 2019

Awesome Experience Great customer service; staff was awesome from the moment we walked in! We would highly recommend to anyone looking for a new or used car! More

by Gabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Wasson, Matt Roberts
Feb 16, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Gabby, Your feedback and high rating is truly appreciated. Thank you for making Five Star Ford Lewisville your auto dealer and we hope to continue serving you in our Service Center. Safe Travels, William Mills, General Sales Manager

February 14, 2019

Awesome Been coming to get cars from Tom Andrews for 13 years! This is my 4th vehicle with him and I look forward to buying my next with him! This was my 1st More

by Tiffany Maldan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amberley, Taylor Munden
Feb 14, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Tiffany, Over a decade of loyalty to Tom Andrews and Five Star Ford Lewisville is awesome. We are so excited to have you as a committed Ford family member. Thank you so much and please stop back if you would like to review any of your new Ford's features. Enjoy, William Mills, General Sales Manager

February 14, 2019

Great experience from test drive to closing. Pleasant and fair to deal with. This is my third pickup from Five Star Ford Lewisville and I highly recommend. More

by jbailey1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Bonnette
Feb 15, 2019 -

Sam Pack's Five Star Ford Lewisville responded

jbailey1992, Congratulations on the purchase of your new truck. We loved having you back for a third time and look forward to serving you for years to come. Thank you for making Five Star Ford Lewisville your auto dealer. Regards, William Mills, General Sales Manager

February 13, 2019

"Patsy Dowdy" the new Energizer Bunny Patsy was running when I called her to follow-up my email and was just wrapping up a sale when I walked through the door. Not once did it seem like sh More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Karban, Patsy Dowdy
Feb 13, 2019 -

Sam Pack's Five Star Ford Lewisville responded

CJ, Thank you for taking the time to recommend Patsy and acknowledging her efforts to help you purchase a new vehicle. If you find you have additional questions, please let Patsy, Tom or me know at 972-221-2900. You are a valued customer at Five Star Ford Lewisville. Regards, William Mills, General Sales Manager

February 13, 2019

Quick and nice The staff had great customer service and worked quickly to help service my vehicle while I was on my lunch break! I haven’t had better service at a de More

by Tonyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 13, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Tonyce, Thanks for visiting our service center. Keeping you and your vehicle safely on the road is goal. We welcome any additional auto care questions at 972-221-2900. Safe travels, Mike Richardson, Service Manager

February 12, 2019

Awesome Patsy was nice easy to talk to and helped me every step of the way to get me in the car that I wanted. Definitely recommend people to her. More

by Abraatz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patsy Dowdy
Feb 12, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Abraatz, for recommending Patsy and our dealership. As you begin enjoying your new Ford, please know that we welcome your calls or visits whenever automotive questions arise. You are a valued customer at Five Star Ford Lewisville, William Mills, General Sales Manager

February 12, 2019

Easiest buying experience ever! It was a pleasure working with Justin Moore yesterday. After telling him what I was looking for he found the exact truck that had everything I was loo More

by Ryan D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Swoboda, Kyle Wasson, Justin Moore
Feb 13, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Ryan, It was great to have you purchase your new truck at our dealership. If Justin, Kyle or I can help with any technology questions or maintenance concerns, please give any of us a call at 972-221-2900. In the meantime, enjoy your new Ford. Regards, William Mills, General Sales Manager

February 12, 2019

Easy experience. Friendly service. Hugo was great to work with. He answered every question I had. I never once felt pressured into buying something I didn't want. Im very happy with my More

by EZLN420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Peralta-Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

Sam Pack's Five Star Ford Lewisville responded

EZLN420, We are certain you are loving your commute in your new Ford. We want to continue serving you any time you have questions about your new car and its technology. Please stop back at your convenience so that we can assure you are enjoying the ride to the max. Thank you, William Mills, General Sales Manager

February 10, 2019

Fantastic place, great customer service!! I've continued to purchase cars from Five Star Ford of Lewisville due to the fact that I've always received great service. Daryn Harkins was a very ni More

by TLE2288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Swoboda, Taylor Munden, Daryn Harkins
Feb 11, 2019 -

Sam Pack's Five Star Ford Lewisville responded

TLE2288, Our team loves the loyalty that you offer Five Star Ford Lewisville. We hope to continue serving you with help reviewing your new Ford's technology when needed. Please stay in touch at 972-221-2900 whenever you have automotive concerns. Thank you, William Mills, General Sales Manager

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