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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

February 06, 2019

Excellent customer setvice Work was done exactly as requested. Work was completed promptly. Wonderful customer service. This is definitely MY designated dealership. Auto w More

by Lanemaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Lanemaj, Our goal is to keep your vehicle safely on the highways and keep you a satisfied customer. Thank you for taking the time to review Ron and our service center and we look forward to assisting you again. Safe travels, Mike Richardson, Service Director

February 05, 2019

My King Ranch Whitney was great and very helpful with all of my indecisiveness and questions. Buying a vehicle of this caliber is scary and exciting at the same tim More

by Jarrett-Jeep-Trail Hawk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whitney Patton, Gary Burdick
Feb 06, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Jarrett, You look amazing with your new King Ranch! Thank you sharing a high rating for Whitney and her knowledge of Ford. If you ever have questions about your new truck, we welcome your calls at 972-221-2900. Enjoy, William Mills, General Sales Manager

February 04, 2019

Pre-owned F-150 Patsy was helpful in guiding me towards the truck that I wanted, and Kyle took the time to make sure I got as good of a deal as he could get me. Both More

by fenleyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Wasson, Patsy Dowdy
Feb 05, 2019 -

Sam Pack's Five Star Ford Lewisville responded

fenleyk, Congratulations on the purchase of your pre-owned F-150. As you begin driving your Ford, please let us know if you would like to review any of its technology, features or maintenance care. We are happy to have you as a customer at Five Star Ford Lewisville. Thank you, William Mills, General Sales Manager

February 04, 2019

Best vehicle purchase experience ever! This is the 2nd purchase we have made from Kenneth Burke at Sam Pack n Lewisville. He took the time to listen to our needs and find our dream cars. More

by #Blessed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Sam Pack's Five Star Ford Lewisville responded

#Blessed, Kenneth brings great vehicle knowledge to his customers and we are happy to hear you found working with him a professional experience. Your revisit is welcomed when you have questions about your new Ford. Thank you, William Mills, General Sales Manager

February 03, 2019

Best Ford Dealer in DFW!!! Great customer service from the moment you walk in the door!!! Our salesperson Hugo made the whole process very smooth and we were able to make a dea More

by stinatx31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Peralta-Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Munden, William Mills
Feb 04, 2019 -

Sam Pack's Five Star Ford Lewisville responded

stinatx31, It would be great to have you back at Five Star Ford Lewisville for future auto needs. In the meantime, Hugo or I am available at 972-221-2900 if you would like a refresher on any of your new Ford's features. Enjoy and thank you, William Mills, General Sales Manager

February 02, 2019

Easy breezy Overall process was easy and everyone was super nice and helpful! If you’re planning to buy or lease, go to Sam Pack’s Five Star Ford! More

by Fusion5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Bonnette, Taylor Munden
Feb 04, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Fusion5, Our team appreciates you taking the time to share your shopping experience. Congratulations on the purchase of your new Ford and know that we welcome you back for the maintenance and care of your new Ford. Thank you, William Mills, General Sales Manager

February 02, 2019

AMAZING I had the best experience purchasing a car with the help of Matt and Will. Matt was so helpful from beginning to end. He went above and beyond to answ More

by StefanieK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Roberts, William Mills
Feb 04, 2019 -

Sam Pack's Five Star Ford Lewisville responded

StefanieK, Congratulations on your new Ford! It was our absolute pleasure to help you get your car at the best deal and we look forward to having you return for future auto needs. In the meantime, Matt and I welcome you calls to 972-221-2900 if you would like to revisit your vehicle's features or care. Thank you, William Mills, General Sales Manager

February 02, 2019

Patsy Dowdy Patsy helped me get into a 2018 Ford Edge & it was the best expierence, couldn’t have asked for a better sales person. Would recommend her to anyone. More

by Caytlinshikle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patsy Dowdy
Feb 04, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Caytlinshikle, Congratulations on the purchase of your new Ford Edge! We hope you are enjoying the ride and the new technology. Please let Patsy or I know when we can answer any questions about your new SUV at 972-221-2900. Thank you for your business, William Mills, General Sales Manager

February 02, 2019

Great experience The name of the dealership says it all with five star. I have dealt with a few other dealerships before I came here, Five Star was the best by far. Je More

by Rich214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Crider
Feb 04, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Rich214, Jerry brings great vehicle knowledge to his customers and we are happy to hear you found working with him efficient. It is always our goal to work in the best interest of our customer and we hope to have the opportunity to work with you again in the future. Thank you for choosing Five Star Ford Lewisville, William Mills, General Sales Manager

Feb 04, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you!

February 01, 2019

2016 F-150 Buy Had a great buying experience! Our salesman Joseph was easy to work with and helped us quickly reach an agreement while being respectful and curteous. More

by J’s F-150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Bonnette, Gary Burdick
Feb 02, 2019 -

Sam Pack's Five Star Ford Lewisville responded

As you get familiar with your truck, we welcome a revisit of its features or review of its maintenance schedule. Thank you for sharing a 5-star rating for our team and we look forward to working with you for future auto needs. Regards, William Mills, General Sales Manager

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