Sam Pack's Five Star Ford Lewisville

Great job Great service department- nice desks in waiting area to get work done. Since I need 25 words for this to be acceptable these are extra Great service department- nice desks in waiting area to get work done. Since I need 25 words for this to be acceptable these are extra More

Best Car Buying Experience Ever! Tom Martin helped me get into a new Ford Focus, he knew exactly what car I needed to get into for an approval and I think he is an awesome guy for hel Tom Martin helped me get into a new Ford Focus, he knew exactly what car I needed to get into for an approval and I think he is an awesome guy for helping us out! More

20,000 service Great customer service! Very friendly staff all around! Work done in a timely manner with appointment! I have purchased two cars from here and will ke Great customer service! Very friendly staff all around! Work done in a timely manner with appointment! I have purchased two cars from here and will keep coming back for all of my services and new vehicles. Thanks Sam Packs Ford! More

Best Car buying experience ever! My girlfriend and I were in need of a car for me. Kameron, Michael, Justin, Tom, and Gary all made sure that happened for us. They were all very helpf My girlfriend and I were in need of a car for me. Kameron, Michael, Justin, Tom, and Gary all made sure that happened for us. They were all very helpful and nice! They really care about their customers and making sure they try everything they can and give them the best experience possible. We will be recommending this dealership to all of our family and friends for sure and we will be back in the future. Thank you so much to all of you guys!! More

Great experience It was fun working with Patsy! She has a great attitude & fun personality! Made the car “buying” experience delightful! We will recommend Patsy & F It was fun working with Patsy! She has a great attitude & fun personality! Made the car “buying” experience delightful! We will recommend Patsy & Five Star Ford to family & friends. More

2017 F150 King Ranch and 2016 limited explorer They took both cars in and had them out Within two days for both problems. Annette was so easy and a pleasure to work with. They took both cars in and had them out Within two days for both problems. Annette was so easy and a pleasure to work with. More

Factory recall repair done right Very good experience , Paul met all expectations as I had read on the internet site which is why I reached out to Sam Pack; and the rating given by th Very good experience , Paul met all expectations as I had read on the internet site which is why I reached out to Sam Pack; and the rating given by the Car Guy radio program More

Outstanding! I took my 2015 F150 platinum to two dealers to have a left front wheel grinding issue fixed. This is a known issue, yet both dealers denied knowledge I took my 2015 F150 platinum to two dealers to have a left front wheel grinding issue fixed. This is a known issue, yet both dealers denied knowledge of it and refused repairs. Frustrated, I gave it one more shot and was lucky enough to call Zach Nixon. He knew about the issue and fixed it!!!! He also called me every day with updates. Something no other dealer did. Zach restored my faith in Ford and gave me a new trusted service department to call home. Thank you! More

Replacement of my Lincoln's airbag inflator. I had called the nearby Lincoln dealers but they did not have any openings for handling the recall before I needed to leave on a scheduled road trip. I had called the nearby Lincoln dealers but they did not have any openings for handling the recall before I needed to leave on a scheduled road trip. I called Sam Pack's and they responded immediately, and with a lo more enthusiasm than the person(s) handling the recall at the Lincoln dealerships I had called. They got me on a rental the next day. I had the rental car for six months, until the part became available. They did an excellent and expeditious job on the replacement of the air bag inflator, although for a while I thought that they might have been a little confused about the arrival of the part at the dealership. More

Amazing Experience! The entire operation and the people are amazing! Super customer oriented. They go out of their way to make the experience easy and pleasant. I won't g The entire operation and the people are amazing! Super customer oriented. They go out of their way to make the experience easy and pleasant. I won't go anywhere else for a vehicle. More