Sam Pack's Five Star Ford Lewisville

Excellent service Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. More

New car purchase Best car purchasing experience ever. Thanks to my salesperson and thanks Eric Karban for being shown the many perks in my new car. I felt very confide Best car purchasing experience ever. Thanks to my salesperson and thanks Eric Karban for being shown the many perks in my new car. I felt very confident when I drove away. More

Treated like a VIP I dread having to take my car into the shop and having to deal with the anxiety of being without my vehicle, but all of those feelings slipped away wh I dread having to take my car into the shop and having to deal with the anxiety of being without my vehicle, but all of those feelings slipped away when arriving at my Ford dealership. Tom Martin put me at ease and hooked me up with the very capable Dakota. Dakota made me feel important and reassured me that my car was in good hands and I’d be on my way that day. In only a few hrs time, I was back on the road in my own car. Big shout out to the Sam Pack’s Five Star Ford dealership in Lewisville. This is why they’re my go to. More

Best car buying experience ever! Great group of professionals and they really get the job done. This was definitely the easiest car buying process I’ve ever experienced! Jerry has the Great group of professionals and they really get the job done. This was definitely the easiest car buying process I’ve ever experienced! Jerry has the knowledge and expertise that makes a great salesperson. Finance was smooth and fast. Give them a try, I promise you won’t be disappointed. 🙂 More

Excellent salesmanship Drove on the lot on a Friday evening to look at a car I saw online. Grabbed the first salesman I saw on the lot, Eric, and he grabbed the keys for a t Drove on the lot on a Friday evening to look at a car I saw online. Grabbed the first salesman I saw on the lot, Eric, and he grabbed the keys for a test ride. He didn't have any reservations about letting us drive it and was willing to give us as much info as possible without any ammo going into the conversation about that particular car. He was honest and up front about the questions he couldn't answer, but was willing to find out if I wanted to pursue those questions more. He only asked general questions to help him better understand why I was looking for rather than bombard me with questions and try and up-sell me on different vehicles. Went inside and talked a bit more when Tony came over to introduce himself. Asked how he could make a deal that day, and after saying I wasn't going to he didn't push it any further. He offered a few deals that didn't expire at the end of the conversation if I chose not to leave with the car. The next day I called and a few hours later left with the vehicle I came to see the previous day. Eric was 11/10 when it came to customer service and didn't pressure us into anything. He didn't approach us in a typical dealership salesman way, and is a self described "customer advocate", which is pretty spot on. Tony honored the deal from the previous day with no qualms whatsoever and we left as happy customers. The financial department was also great because they only did what they had to do for their job, they didn't pressure anything and forcibly try and sell me something I didn't want. All in all, it was the best dealership experience I've ever had. Give Eric a bump in pay, he deserves it and I'd gladly send people directly to him. More

Great Jason Murphy, Service Adviser, was terrific! Was in for service and the tech discovered a problem with the brakes on my Taurus. They had been incorr Jason Murphy, Service Adviser, was terrific! Was in for service and the tech discovered a problem with the brakes on my Taurus. They had been incorrectly installed on the front brakes and parts were missing on the rear brakes! The work was done at another dealership. Jason took pictures of the problem and supplied me with the tech report so I could proceed with a claim. Terrific! Thanks Jason and the tech. More

Great sales experience. Chase W. was great to work with. Came in for some service work and mentioned to him we were looking at getting at least one new car. Told him what w Chase W. was great to work with. Came in for some service work and mentioned to him we were looking at getting at least one new car. Told him what we were looking for, he put it all together, and everything was ready when it was time to go get the car. Fastest and smoothest car buying process I’ve ever had. More

New-to-me car Needed a 3rd car for my teen driver. Tom let me know about a very nice used Jetta on the lot and set up a meeting with Kenneth. They really helped mak Needed a 3rd car for my teen driver. Tom let me know about a very nice used Jetta on the lot and set up a meeting with Kenneth. They really helped make the purchase go very easily. Thanks! More

Jerry was fantastic! Great customer service! Had a great experience.. Jerry went over and beyond to make buying my new vehicle as easy as possible! It was by far the best dealership experience I Had a great experience.. Jerry went over and beyond to make buying my new vehicle as easy as possible! It was by far the best dealership experience I have had. More

Outstanding service experience from Paul Schroeder After researching several local DFW Ford websites I called Mr. Paul Schroeder, Sam Pack Service Manager, based on positive reviews posted online, thi After researching several local DFW Ford websites I called Mr. Paul Schroeder, Sam Pack Service Manager, based on positive reviews posted online, thinking that if he is just half that good it would be a good experience. His care of my 2011 Fusion far exceed my expectations. The cost for repairs were what he said they would be ( less than from a private shop that I had been using) and completed timely. I have another Ford, an Edge, and will taking my both my vechicles to Paul for all my future needs. Will also highly recommend him to all my friends with Fords... Thanks, Paul!! Would give you 6 stars if they were available. More