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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,302 reviews
June 23, 2018
Paul always provides me with great service! Paul Schroeder has been my "go to" service man for all of my Ford vehicles since the early 2000's. Being an outdoors man himself he knows how importa Paul Schroeder has been my "go to" service man for all of my Ford vehicles since the early 2000's. Being an outdoors man himself he knows how important it was to me to have my hunting truck (F-250) in safe & sound shape, always looking out for mine and my family's best interests (Expedition, Edges, Explorer, Escape, F-250, etc.). More
by Shake01
Employees Worked With
Paul Schroeder
June 21, 2018
ken groseclose I have been dealing with paul Schroder at this dealership keeping my 2006 f150 on the road and also bought my wife a 2016 edge because of the above an I have been dealing with paul Schroder at this dealership keeping my 2006 f150 on the road and also bought my wife a 2016 edge because of the above and beyond service I received from paul . More
by KG
Employees Worked With
Paul Schroeder
June 20, 2018
Service Department is awesome. Paul Schroeder in the service department is awesome. He was able to get my truck in for recal work and gave me a loaner to drive for 24 hours while th Paul Schroeder in the service department is awesome. He was able to get my truck in for recal work and gave me a loaner to drive for 24 hours while the work was being completed. If you can, use Paul as your service advisor, he will take care of you. More
by Rob5004
Employees Worked With
Paul Schroeder
June 19, 2018
Great Service as Always I have bought 5 vehicles from Lewisville 5 Star, and the service I receive is one reason why. I have been taking my current vehicle to Paul Schroe I have bought 5 vehicles from Lewisville 5 Star, and the service I receive is one reason why. I have been taking my current vehicle to Paul Schroeder for several years and have always been given terrific service. Paul is very knowledgeable, honest, and does everything possible to make the service appointment as pain free as possible. I've told several people at work about the service I receive from Lewisville 5 Star, and Paul. I highly recommend the dealership. More
by paul1956
Employees Worked With
Paul Schroeder
June 18, 2018
Great Experience! I came in needing a larger vehicle for my job. I have purchase or leased my last 2 cars here. I had exceptional service and didn't feel the typical pr I came in needing a larger vehicle for my job. I have purchase or leased my last 2 cars here. I had exceptional service and didn't feel the typical pressure to buy. Eric was a great salesman and helped get me in a big enough car and keep me within my budget! Patrick in finance was quick, and extremely helpful in giving me all of my options for warranty, gap, etc. Will definitely come back when I am ready for a new car! Referring these gentlemen as well! Thanks guys! More
by paigelauren
Employees Worked With
Patrick Wolfe, Eric Karban, Justin Compton
June 15, 2018
Honest helpful and informative This dealership did an amazing job of helping me get my first vehicle. Salesman were nice and helpful as well as finance people too. I would recommend This dealership did an amazing job of helping me get my first vehicle. Salesman were nice and helpful as well as finance people too. I would recommend them to anyone I know. More
by Macjr
Employees Worked With
Patrick Wolfe, Jerry Crider
June 14, 2018
Great Experience with Mustang Bought a 50th Anniversary Mustang. Zack Nixon is the caretaker. Service department is the best! Zack has been extremely helpful when I need work d Bought a 50th Anniversary Mustang. Zack Nixon is the caretaker. Service department is the best! Zack has been extremely helpful when I need work done. More
by JimmyJ
Employees Worked With
Other Employees :
Zack Nixon, Paul Schroeder, Charles Mayfield
June 13, 2018
Lincoln MKZ (2) flat tires Paul assist me with all of my vehicles over the past 15 years. He always makes himself available and treats me as a valued customer. I visit Paul so f Paul assist me with all of my vehicles over the past 15 years. He always makes himself available and treats me as a valued customer. I visit Paul so frequently, my wife knows his name when she ask me about maintenance and caring of our vehicles. He's a part of the family business when it comes to vehicle management and re-investment. He will tell you the truth over trying to get a sale or make a quota for his personal gain. Paul is "The Man" that I choose when it comes to Ford and vehicle assistance. Thanks Paul! More
by LincolnMKZ
Employees Worked With
Paul Schroeder
June 11, 2018
Refuse to go to any other service department I make the 3 hr drive from Oklahoma to Lewisville, TX just deal with Paul Shroeder, that should speak volume on how good they are. I make the 3 hr drive from Oklahoma to Lewisville, TX just deal with Paul Shroeder, that should speak volume on how good they are. More
by Nam L
Employees Worked With
Paul Schroeder
June 11, 2018
Questionable sales tactics, unresponsive I bought a 2018 Explorer from this dealership and experienced questionable sales tactics and have had no response from them since. I was contact by a I bought a 2018 Explorer from this dealership and experienced questionable sales tactics and have had no response from them since. I was contact by an employee asking if I filled out my survey from Ford yet and I told him I hadn't because I had some outstanding issues. He said the sales director was made aware and would contact me. That was almost 2 weeks ago. They now do not return my calls, texts or emails. My issues - 1) I was advised the vehicle I bought had a specific feature that would be activated after the vehicle was prepped and delivered. Come to find out the vehicle doesn't have that feature. 2) Sales rep wasn't interested in my employer info before purchase because he explained that their price was better than the x plan price anyway. So why was he trying to get my employee ID after the sale was completed? I think there were possibly rebates due to me that they intended to keep for themselves. under the x plan. 3)• I don’t like the way my trade in was handled. Before we purchased the Explorer my wife and I looked at the Chevy Traverse, GMC Acadia and Honda Pilot. All 3 other places appraised our trade between $13,000 and $13,500. Your initial offer on my trade was $10,000. I walked out when I was offered that. I told my wife when I got home that I would get a call or email the next day from you stating you “found” more money for my trade. Sure enough, late the next day my salesman called me back and said they “found” more money bringing it in alignment with what 3 other dealerships offered. Y’all purposely low balled the offer hoping I was a sucker and would take it, making more money for you. Do that to every customer and I’m sure a certain percentage of them take your first low ball offer. Y’all played me and I didn’t like it. I want a response from the Sales Manager why this was done. I have emailed, texted, called the dealership at least 6 times since they last responded and nobody will address my issues so this is the reason for their bad rating. More
by db
Employees Worked With
Kameron Allen, JaredSwoboda, unnamed Sales Dir
