Sam Pack's Five Star Ford Lewisville

So pleased with the service and the car i received The entire process was made easy from the beginning to the end. Everyone was so friendly and easy to work with. Sales took the time to explain all The entire process was made easy from the beginning to the end. Everyone was so friendly and easy to work with. Sales took the time to explain all the details to me. This has made the fifth car I purchased from this dealership. Thank you again! More

Great Dealership! Great Inventory! Great Staff! My wife and I recently purchased a vehicle at this location. The staff really listen to you and make every attempt to fit your buying criteria to a ve My wife and I recently purchased a vehicle at this location. The staff really listen to you and make every attempt to fit your buying criteria to a vehicle and payment. They were so patient with us and in the end we got the perfect vehicle for our needs for the terms that fit our budget. We found this dealership to be an honest broker that has the customer at the center of each transaction. If you are looking for a car, I highly recommend you give Sam Pack's Five Star Ford an opportunity to earn your business. I know that you won't be disappointed. More

An Easy Car Buying Experience I'm so grateful to have chosen Sam Pack Five Star Ford of Lewisville. Kenneth provided excellent service by listening to my needs and helping me set r I'm so grateful to have chosen Sam Pack Five Star Ford of Lewisville. Kenneth provided excellent service by listening to my needs and helping me set realistic expectations. I ended up leaving with the car I came in there for. Stewart, in the finance department, was able to beat my credit union's interest rate which saves me so much more. Buying a car has never been so easy! Thanks!! More

Great Service From Salesperson I just purchased an F-150 from Five Star Ford in Lewisville. The salesperson was Misty Moore. I told her exactly what I wanted, and after quickly de I just purchased an F-150 from Five Star Ford in Lewisville. The salesperson was Misty Moore. I told her exactly what I wanted, and after quickly determining that she didn't have it in current inventory, she had the precise truck transferred over from another Ford dealer in less than 24 hours, and I purchased it soon after it arrived. Misty was friendly, efficient and knowledgeable. She corresponded with emails and phone calls to keep me posted about the truck's arrival and make-ready. She apparently worked behind the scenes to expedite getting the truck ready after its arrival, for it was done very quickly. She patiently explained everything I needed to know about the truck and answered all of my questions before I drove away from the dealership in my new truck. If you are looking for a Ford car or truck in the North Texas area, my advice is that you contact Misty Moore at Five Star Ford in Lewisville. More

Bad experience, made right! I purchased a unit from this location, and had a dishonest salesperson, who misrepresented the unit to me. I went back a few weeks later and spoke to I purchased a unit from this location, and had a dishonest salesperson, who misrepresented the unit to me. I went back a few weeks later and spoke to Chase, as advised by Ron a service writer. Chase assigned Dakota as the new salesperson. Chase also asked Justin, who is like the general manager to get involved. Chase asked me to speak directly to Justin about the issue. Justin had Dakota bring another unit for me to see. The new unit is what I was looking for to start with. Dakota started to get the make ready started and delivered the unit the next day. The action of Chase, Justin, Ron the service writer, and Dakota restored my faith in the dealership. By the way, this is my 13th unit from Sam Pack group and the first issue. It will be up to management to deal with the dishonest salesperson. I started in 1980 buying from then Lee Jarmon Ford prior to Mr. Pack buying the dealership. More

Collision Shop experience The professional manner in which the collision center handle repairs on two of my vehicles this summer was unparalleled.. The quality of work was also The professional manner in which the collision center handle repairs on two of my vehicles this summer was unparalleled.. The quality of work was also outstanding. The staff was kind, and extremely customer focused. Definitely would recommend this shop to others. More

Great customer service Joe Filgo always does a great job. They recently finished a badly hail damaged vehicle and I was really impressed with the repairs, my vehicle has nev Joe Filgo always does a great job. They recently finished a badly hail damaged vehicle and I was really impressed with the repairs, my vehicle has never looked so good. I really appreciate the service Joe offers, having spent 35 years in the automotive industry its great to drop your vehicle off and not have to worry about anything. Terrific job! Blair More

Amazing Experience and Sales Staff Misty Moore and Justin Compton provided excellent customer service. This is my 10th car to purchase buy or through Justin Compton and 2nd with Misty. Misty Moore and Justin Compton provided excellent customer service. This is my 10th car to purchase buy or through Justin Compton and 2nd with Misty. I will always purchase my cars at Five Star Ford because they truly take care of their customers. More

Excellent Service Two weeks ago we did not envision ourselves in the position of having to replace a car. After realizing all the details that would have to be addresse Two weeks ago we did not envision ourselves in the position of having to replace a car. After realizing all the details that would have to be addressed after my wife's car was totaled, it was a little overwhelming. Searching for a car was the last thing on my mind and given the circumstances the least important, but it was necessary. Kerry, Gary and their team did a tremendous job in finding the perfect car and handling the details for me. We, could not have had a better experience. The entire process was excellent! More

Great service, low pressure This dealership was in the middle of a remodel, yet they managed to provide excellent service to my wife and I. We told them what we were looking for, This dealership was in the middle of a remodel, yet they managed to provide excellent service to my wife and I. We told them what we were looking for, what our budget was, and what we didn't want -- and they found something perfect for our budget & needs. We drove off with it a couple of hours later. I was particularly happy that our salesman, Dirk Sommers, was honest and personable. He didn't keep us waiting on anything, he was straightforward, and he was happy to help even though we came it at the very end of the night. More