Sam Pack's Five Star Ford Lewisville

A Pleasure doing business with these folks. The folks at Sam Pack Five Stars Ford make purchasing an automobile as simple and easy as possible, They are welcoming, friendly and willing to do wha The folks at Sam Pack Five Stars Ford make purchasing an automobile as simple and easy as possible, They are welcoming, friendly and willing to do what ever it takes to help you get the car or truck you want or need. This is the second time I buy a vehicle from them and like the first time, it was a great experience. More

Safe, xxxx-free environment in which to buy your car! I write my title, not lightly, but in all seriousness, as a person suffering from PTSD. I use that term because, other dealerships can make a girl fee I write my title, not lightly, but in all seriousness, as a person suffering from PTSD. I use that term because, other dealerships can make a girl feel like she's been completely taken for all she has; and, I usually dread the whole car-buying experience, coming away from it feeling violated and completely taken-advantage-of afterward. Why can't one buy a car without needing protective gear and a personal body guard??? I am writing to let others know how completely THRILLED I am with Sam Pack Ford in Lewisville and why it was so pleasantly different! I had the BEST car-buying experience of my life at Sam Pack's 5 Star Ford in Lewisville! Casey Patton was a delight! He was honest, hard-working, caring, professional, knowledgeable, welcoming... I cannot begin to state how easy and hassle-free Casey made my experience! He found exactly what I wanted and got me the best deal, hands down, at exactly what I specified I needed. There was no heavy-handedness. The other sales team did not make me feel uncomfortable in any way. In the past, I have always felt pushed and manipulated, and worst of all, lied to and mislead. Not at Sam Pack's! Casey never handed me over to another salesperson. He took care of every step himself. It is the Very First time I have ever left a dealership with zero remorse! I love my car! And I love the payment I have! I TRUST this dealership. What a Great car-buying experience! No haggling, no manipulation or condescending attitudes. I never once felt like I was a piece of meat among a brood of vipers, the way I have almost always felt in the past, in every single other car dealership. Sam Pack's Finance Team was just as excellent! Not only did Matt (in Finance) make me feel safe and important, but he was so knowledgeable and so happy to share his knowledge, that I actually left there more informed and educated about how to improve my own credit regularly and how to make my money work for me! This man was wonderful! He should be teaching seminars; that is how brilliant he is! Matt took time with me, just like Casey did. He showed me some of his favorite ways to protect one's credit, so much so, that I would literally PAY to attend this man's seminars if he were to decide to speak publicly to share his knowledge! Never once did I feel that terrible feeling of being in the jaws of a shark while trying to buy a car! Casey and Matt will continue to be the reason for bringing me back in, year after year! I've found a true friend in the Car Dealership industry! I applaud Sam Pack for encouraging this new kind of buying experience! I am a fan forever!!! I'd never want to go anywhere else! Why can't more car dealerships take their cues from Sam Pack Ford? It was excellence and professionalism at its best!!! If I could give them 20 stars, it still would not be nearly enough!!! I'll be a customer for life! I'll send every friend and acquaintance I know to Casey and Matt to find the car experience of a lifetime! More

Great customer service. This is the second vehicle I bought from Michael Bratcher. It was a great experience and he assisted through the entire process. Thank you again Micha This is the second vehicle I bought from Michael Bratcher. It was a great experience and he assisted through the entire process. Thank you again Michael. More

Best experience in buying a car in over 32 years Very honest, knowledgeable, helpful, and willing to do what it takes to make the deal. We have never been in a dealership which showed the real intere Very honest, knowledgeable, helpful, and willing to do what it takes to make the deal. We have never been in a dealership which showed the real interest in making the customer happy! Would differently buy from CJ, Debbie &Joe again! More

It was great and so easy to work the two person that helped We had two of the people at Sam Pack's Five Star Ford Lewisville Xavier Perez helped get what we were looking for. He explained very thing we needed We had two of the people at Sam Pack's Five Star Ford Lewisville Xavier Perez helped get what we were looking for. He explained very thing we needed to know about the price and the vehicle we were purchasing. Jerome Kemp was so helpful in the financing. Both of this guys were so helpful, knowledgeable and easy to work with. More

Very efficient sales woman. She text me back quickly and worked hard for me. I would recommend Misty to anyone looking for a vehicle. I will contact her again when I sales woman. She text me back quickly and worked hard for me. I would recommend Misty to anyone looking for a vehicle. I will contact her again when I need another vehicle. More

Recommend this Dealership Great experience working with Tom and Xavier and all the rest at Five Star Ford in Lewisville. They were tremendously helpful in matching me with my n Great experience working with Tom and Xavier and all the rest at Five Star Ford in Lewisville. They were tremendously helpful in matching me with my new Ford F-150. Could not be happier with my truck and with the service from this great group of folks. More

Excellent customer service. Purchased a new truck from Sam Pack's Ford. Misty Moore was my sales rep and I can't say enough good words! She provided 100% customer service, and an Purchased a new truck from Sam Pack's Ford. Misty Moore was my sales rep and I can't say enough good words! She provided 100% customer service, and answered all my questions. From Misty's dedication to me as a customer, and the easy financing, they truly made my experience very pleasant. They have earned a customer for life! More

Great experience!!! Purchased our third vehicle from them this year. These guys know how to take care of you!! Very friendly and knowledgeable about their vehicles!! Be s Purchased our third vehicle from them this year. These guys know how to take care of you!! Very friendly and knowledgeable about their vehicles!! Be sure to stay for the tech help class!! More

Amazingly patient and dedicated I was looking for that unicorn, a well priced, previously owned, specific body style and colors. It took time, and many trips to the dealership, but I was looking for that unicorn, a well priced, previously owned, specific body style and colors. It took time, and many trips to the dealership, but Blake was patient, he kept me in mind, touching base when a car came up he thought I would like. He actually found my car at another 5Star dealership and was able to bring it to the Lewisville dealership so I could see it and ultimately purchase it. I would highly recommend Blake. I enjoyed working this him and appreciated his drive to help me find that car I needed. More