Sam Pack's Five Star Ford Lewisville

Expert. Professional. Efficient. Came in to buy two work trucks and wanted the cheapest and most efficient deal for our needs. Jerry was fast, recognized we were serious about buying Came in to buy two work trucks and wanted the cheapest and most efficient deal for our needs. Jerry was fast, recognized we were serious about buying two vehicles, and didn't mess around. Found the two trucks we wanted, answered some questions regarding the price increase for the new aluminum bodies and closed the deal on us without a ton of back and forth. As a business owner, we don't need to be haggled to death and we don't need the sales pitch. He earned my future business and he'll keep it if he maintains our account t like today in the future. - Taylor Moore More

Zach Nixon knows customer service! I Zach went the extra to make my first experience with the service department a very positive one. If you need service on your vehicle, call Sam Pack s Zach went the extra to make my first experience with the service department a very positive one. If you need service on your vehicle, call Sam Pack service and ask for Zach. He will take excellent care of you. I appreciated that he offered a rental and asked to keep the car for a safety recall. He retrieved items from the Escape for me; the repairs were completed that afternoon and he called right away. Sales people should take good care of Zach - customers will want to buy because of the good service department. More

Good Overall Experience Misty was a great help during the process... The very small issue I had was with pricing... ultimately, they honored the price... would buy again Misty was a great help during the process... The very small issue I had was with pricing... ultimately, they honored the price... would buy again More

Great Experience Jacob and the sales manager went above and beyond to get my business today. I appreciate their honesty and agility to make it happen. Would recommend Jacob and the sales manager went above and beyond to get my business today. I appreciate their honesty and agility to make it happen. Would recommend great experience. More

Painless By far the easiest car buying experience that I've had. Misty was awesome and she was thorough. I didn't feel pressured to purchase anything I didn't By far the easiest car buying experience that I've had. Misty was awesome and she was thorough. I didn't feel pressured to purchase anything I didn't feel necessary. More

Finding my Sister a Car Misty helped me from the time I came in. I was really interested in a used car for my sister and she was very polite and courteous. She didn't rush me Misty helped me from the time I came in. I was really interested in a used car for my sister and she was very polite and courteous. She didn't rush me and let me test drive all of the ones that I wanted to. She was there to help and wasn't push at all. (THAT NEVER HAPPENS AT DEALERSHIPS) She wasn't trying to force a deal to happen. Unfortunately, there were no used vehicles that matched what I was interested in but when the time comes for me to buy myself a vehicle, you better believe I am coming back to see Misty. More

Edith and Karen Otto new car Normally we hate going to car dealerships just because you get salesman running to you, but they don't even help you with what you what. That was not Normally we hate going to car dealerships just because you get salesman running to you, but they don't even help you with what you what. That was not the case with this ford dealership especially with the two salesmen Micheal and Sebastian. The were both kind when approaching and throughout. They not only listened to what we wanted but they also helped us decided which model is the best for us. I also want to at that not only that Michael and Sebastian were amazing amazing but everyone else that has helped us to the end in order so we could bring our new car home. They were all also really patient especially since it was getting late and we were getting really tired I will definitely recommend this dealership and will also be going back for a second car. More

Didn't work a deal but they were not time wasters. Went in around 6p during a weekday to look at a used MKZ. Sales person was helpful and upfront. We just couldn't agree on a value for my trade in. Went in around 6p during a weekday to look at a used MKZ. Sales person was helpful and upfront. We just couldn't agree on a value for my trade in. Didn't buy a car but everyone left happy and I didn't waste my time. More

New car sale The salesman, Michael Bratcher, listened to me and helped me find exactly the car I wanted. He did not try to sell me something that I did not want. H The salesman, Michael Bratcher, listened to me and helped me find exactly the car I wanted. He did not try to sell me something that I did not want. He valued my time and kept every aspect of my experience there moving along. I was given a great deal on a new car and did not have to spend an entire day at the dealership. More

Caroline GreAt experience. Great price on a used vehicle. Great salesman. Knew his inventory. Would highly recommend this dealership to anyone. Looking forward GreAt experience. Great price on a used vehicle. Great salesman. Knew his inventory. Would highly recommend this dealership to anyone. Looking forward to purchasing a new vehicle in the future. More