Sam Pack's Five Star Ford Lewisville

Chris was very helpful and patient with us in making our vechicle selection. He showed us options and discounts that where available on certain trim options. These options added value to our selection proce vechicle selection. He showed us options and discounts that where available on certain trim options. These options added value to our selection process and made the decision easier. More

I was able to work with John Gerarde on finding the exact vehicle my wife and I were looking for as well as match an offer that another dealer was making on the same vehicle in a different color. John jumpe vehicle my wife and I were looking for as well as match an offer that another dealer was making on the same vehicle in a different color. John jumped through hoops to handle the logistics of moving the vehicle and setting up the price before my wife and I ever stepped on the lot. Once we arrived, he made sure that we knew every bell and whistle of the new vehicle before taking care of the last bit of paperwork with us. There was no hassle, there was no pressure. It was a smooth process and actually enjoyable! He was always fast in responding to my calls and texts about questions and concerns and was straightforward with his answers. We worked with Daniel in financing after all else was done and he was also a breath of fresh air. He was relatable and understanding. His guidance through the process, as well as his tips and suggestions helped us sign a great deal within our budget and left no questions when we were done. From the first point of contact to the point where we got to drive it off the lot, it was a seamless, no-hassle, straightforward and pleasant experience. As many of you can relate, buying a car is usually a test of will power and personal fortitude, but that was not the case. I confidently recommend Five Star Ford of Lewisville if you are someone you know is looking to get in a new/used vehicle. More

After 20+ years of buying vehicles, Michael Bratcher & Eric Karban where able to do what no other sales rep to this point has ever done. Make the entire Sales Experience painless. These two guys where & Eric Karban where able to do what no other sales rep to this point has ever done. Make the entire Sales Experience painless. These two guys where by far the MOST professional salesmen I have ever come in contact with. They split the commission of the sale and at NO POINT were they ever not on the exact same page throughout the process. They were both quick to respond to text or calls and never one time played any of the typical CAR SALESMEN games. Very honest and straightforward. After 20+ years of Chevy's/GMC's, This is my first Ford but if or when I buy another one it will be from Michael & Eric. More

Just wanted to say how easy and awesome my truck buying experience went with you guys. From the second I arrived Chase was extremely helpful and friendly the whole process. Made it an easy decision to go w experience went with you guys. From the second I arrived Chase was extremely helpful and friendly the whole process. Made it an easy decision to go with your dealership. Great service all around from your sales staff and finance department. Would definitely refer ya'll to others. More

5 star ford lewisville is great!!! Matt Roberts is the 5 star ford lewisville is great!!! Matt Roberts is the sales rep I had the pleasure of doing business with and I gotta say that he is very helpful 5 star ford lewisville is great!!! Matt Roberts is the sales rep I had the pleasure of doing business with and I gotta say that he is very helpful and courtious. He sat back and heard what I had to say and gave me some good genuine advise. I stopped by the dealership to look at 2 used f150s that I had seen online. Matt was the first to come up and greet me and I'm glad he did. We test drove the 2 used trucks and I was on the fence. Matt informed me that if I was up to it that the rebate on the new trucks could be something that better fit my situation. After crunching numbers it was still out of my comfort range. Matt and his manager Daryn offered me the option to lease the truck I wanted. I wasn't sure if this because I had heard bad things about leasing vehicles. After talking with the two they help break it down and explain it in a way that got me thinking. Well couple of hours later I had a new truck!!! These guys are awesome to work with and I'd recommend them to anyone. Matt is a good guy that has good things coming his way. Thanks for everything Matt and thank you 5 star lewisville for not making the car buying business what everyone thinks it is. Thanks, James Carmichael. -2013 Ford F150 fX4- More

1. Sales: - Was Great Dealing Chase Prater as "MY" Sales Person. Will ask for him if I have future Business. 2. Financing: - Jon Craig, What a nice person to sit down with talk and do business, "MY" Sales Person. Will ask for him if I have future Business. 2. Financing: - Jon Craig, What a nice person to sit down with talk and do business, Cannot believe Jon can stay so calm when his computer is acting up, "Five Star Ford Management", Please get Jon and everyone else new Computers or a better working Financing System Program, Jon and sales can get 50% more Customers in and out if their computers was working correct, slow as xxxx, thought I was back in time when I saw how slow the system was. More

Friendly and willing to work with you to get the best deal. The staff were able to answer any questions I had. Pleasant experience. I would definitely recommend them to buy a vehicle. deal. The staff were able to answer any questions I had. Pleasant experience. I would definitely recommend them to buy a vehicle. More

I had a great overall experiance. We got the cars we wanted at a fair price and with excelant customer service. What else can you ask for? wanted at a fair price and with excelant customer service. What else can you ask for? More

Originally came in for an oil change and to purchase tires. John Gerarde had called me a couple months back indicating he would like to trade for my 2011 F150. Paul Schroeder worked with me on tire purc tires. John Gerarde had called me a couple months back indicating he would like to trade for my 2011 F150. Paul Schroeder worked with me on tire purchase and got me a great deal on tires, even getting original tires adjusted and credit toward new purchase. As I was waiting on service, I dropped by Johns office and introduced myself and asked him to run the numbers on a 2013 F150 as we had talked about earlier. When he came back with trade difference, I could not believe the price. He took care of shop bill on 2011 and still gave me a great price. Paul was great working with us on the shop service and trading. John walked me to lot and we found just what I wanted equipment wise. Daniel Flores took care of all the financing in very fast and efficient manner, explained extended warranty options and gave me a great price on it. John went over all the new electronics and helped me move my mats and bed cover to new truck. Fantastic experience, I have never enjoyed buying a new vehicle until this one. No hassle, one price, no back and forth between two or three guys haggling. This is how the experience should be. I cant say enough about John's help in getting me what I wanted and making sure I was happy. Will send everyone I see looking for a New or used auto to John and Five Star Ford. More

From the first time I stepped into the dealership everyone was very friendly and professional. I worked with Danny and Xavier and they were very professional and understood my needs. At first we we everyone was very friendly and professional. I worked with Danny and Xavier and they were very professional and understood my needs. At first we were not able to find the Explorer Sport I wanted but without pressure, Danny strived to find the SUV for me. He called me a few weeks later to inform me that they had the vehicle for me. It was a great experience starting with Danny and ending with Gonzalo and Art. Much appreciated! More