Sam Pack's Five Star Ford Lewisville

John was great to work with during our purchase of a black 2014 Mustang V6 coupe. He was respectful to both me and my wife and candid with all details. Thank you, -Mr. & Mrs. Flores black 2014 Mustang V6 coupe. He was respectful to both me and my wife and candid with all details. Thank you, -Mr. & Mrs. Flores More

I have always had exceptional service when I come to the Five Star dealership (and previous owner, Randall Ford, for my first truck), To date, I've bought my last four vehicles from this dealership (Flares Five Star dealership (and previous owner, Randall Ford, for my first truck), To date, I've bought my last four vehicles from this dealership (Flareside F150, Two Mustangs and now the FX4), . This last visit was the most informative/interactive with the salesperson...this last purchase has the most technologies of anything I've ever owned. I appreciated the time devoted to explain all the technolgy of my new FX4 truck. Thank you! More

When I woke up I had no thoughts of purchasing a new vehicle, but after being treated like family and seeing the amazing pick-ups they had I could not resist. The ecoboost that I bought is the coolest t vehicle, but after being treated like family and seeing the amazing pick-ups they had I could not resist. The ecoboost that I bought is the coolest thing ever. Driving with the windows down and hearing the twin turbo kick in brings a smile to my face every time. I am very excited to be in my brand new F150, and excited to be a Ford Man now. I can't speak highly enough about Ulices, he walked me to 4 different tucks test drove two and not once did he show signs of being bored or fed up. He was very professional and had a smile on his face the entire time. He is a very funny, professional and charismatic young man, and in the business world what more could you ask for? I will very highly recommend Sam Pack's 5 Star Ford to my friends and family. THANK YOU SO MUCH TO ULICES TELLEZ and the rest of the 5 Star Ford Team. More

Matt Roberts is a very courteous and knowledgable sales person. No high pressure, but he listened to what I wanted and worked with me for a very long time on Saturday. I would definitely want to come to person. No high pressure, but he listened to what I wanted and worked with me for a very long time on Saturday. I would definitely want to come to Matt again and I will recommend him to any of my friends who are looking for a car or truck. Jon Craig was very helpful and fully explained my loan and the options. Thank you Linda More

Nothing but positive comments regarding my experience at Five Star Ford. Initially I was looking at pre-owned vehicles and Ulisses was very helpful and got my dealings with Five Star off to a great start. Five Star Ford. Initially I was looking at pre-owned vehicles and Ulisses was very helpful and got my dealings with Five Star off to a great start. When I returned, I began working with Gunner Wright, who was very knowledgeable, helpful, and enjoyable to work with. Tony Xenakis was also very helpful in helping me determine which of the financing options available best fit my needs. In addition, Zach French (Finance) and Art Starr (Options/Car Delivery) were great to work with as well. I will definitely recommend Five Star Ford to friends and will be the first place I visit when I am back in the market for another vehicle. More

Overall good experience. In at 1pm out by 3:50, would have been sooner but I was taking my time to make the right decision. It is sad that I had to drive 50 minutes away just to receive good service when have been sooner but I was taking my time to make the right decision. It is sad that I had to drive 50 minutes away just to receive good service when there are several Ford dealerships nearby who do not offer the same treatment. Nothing was hidden and I was able to get a breakdown of all costs up front, instead of the conversation being about what I wanted my payments to be. More

This was not my first vehicle purchase at 5-Star Ford of Lewisville, but it was my best experience yet. Chase Prater Did an excellent job from the moment he greeted me at the door through watching us drive Lewisville, but it was my best experience yet. Chase Prater Did an excellent job from the moment he greeted me at the door through watching us drive off the lot in our new Explorer. My Wife was looking for a very specific combination of options and Chase worked hard to ensure we got the exact vehicle we wanted. Chase was always positive, courteous, patient and he went out of his way to answer questions and to keep us up to date as we awaited the arrival of our new vehicle. He even returned one phone call on his day off! It was a GREAT experience overall, everyone we met at the dealer was helpful and courteous. More

The friendly approach and treatment of my girl friend and I from Chase Prater, the sales staff, and the service manager on our visit to the dealership earned my business now and in the future. I from Chase Prater, the sales staff, and the service manager on our visit to the dealership earned my business now and in the future. More

Danny Guerrero and Matt Roberts did an outstanding job on the sales end. I initially spoke to Danny on a Friday to see the Edge and the Escape for the first time and get brochures on both. I explained that the sales end. I initially spoke to Danny on a Friday to see the Edge and the Escape for the first time and get brochures on both. I explained that I was on a knee-jerk visit to check out Fords because my current Toyota was at the Toyota dealer being serviced and that I was really disappointed with them. Danny simply provided everything that I needed and told me to contact him if I had any further questions. This trip gave me a great first impression of Five Star Ford and let me decide that the Escape was most likely for me. I returned on the following Monday to test drive a 1.6L Escape and look at the one Titanium Escape on the lot. Danny was in training when I got there, but Matt stepped in and took care of me. We worked out the numbers, Danny and Matt got me all squared away and my new 2014 Escape Titanium was brought over from the Sam Pack in Carrollton. I always dread dealing with car salesmen, but I have to say that Danny and Matt made this the most pleasant buying experience that I've ever had. They are both very professional, knowledgeable and honest guys. They listened to me, answered my questions, worked rationally and didn't pressure. Jon Craig also did an outstanding job on the finance end. He went through all of the extended service options and completed plenty of paperwork. Jon also was a very professional, knowledgeable, honest and low pressure guy. He explained everything in detail and let me make up my own mind. I did a bit of internet research on the dealership and found that they had very good ratings. My experience has shown that to be accurate. Danny, Matt and Jon have set my expectations very high for the Service Department! More

Buddy was very informative and very nice to work with. He made me feel at ease and did not pressure me at all. Jon was also very easy to work with and very informative. I have already told several of my fri made me feel at ease and did not pressure me at all. Jon was also very easy to work with and very informative. I have already told several of my friends about my experience and told them to go there if they are looking for at truck like mine. More