Sam Pack's Five Star Ford Lewisville

Vanessa was so easy to work with! I think she listened carefully to my requests and thoughtfully researched and offered exactly what I needed. I loved that it was not so much "back and forth" in the nego carefully to my requests and thoughtfully researched and offered exactly what I needed. I loved that it was not so much "back and forth" in the negotiating. The process was the best that I have had in my many car purchases. I will definitely come back to her for my next car and enthusiastically refer her whenever I get a chance! Sincerely, Judy Conley More

Tom Martin defines the term "outstanding customer service." He goes above and beyond the call of duty and always with a smile on his face. He listens when he should and then answers questions thoro service." He goes above and beyond the call of duty and always with a smile on his face. He listens when he should and then answers questions thoroughly. He respects his customers and what they have to say as well. It is a pleasure working with Tom throughout the ordering and delivery process. He is knowledgeable about his products and his competition and knows why Ford is the best! More

We came in to look at a certified 2012 Lariat , my wife was concerned about the millage so our sales consultant Andy took us to the new Lariats. We found one to our liking and started negotiations. Andy wa was concerned about the millage so our sales consultant Andy took us to the new Lariats. We found one to our liking and started negotiations. Andy was very pleasant to work with and was very willing to do what ever it took to get us into a new truck. The truck did not have a spray in bed liner which had been on my priority list. The sales manager came over and asked what it would take to get my business and I said add the bed liner and he said done. I am very happy with my truck and the deal they gave to me. Specially Andy Griggs. More

I can't remember everyone we dealt with. Everyone was friendly and very helpful!! It was a great experience. They went over and beyond to help us making our experience great!! friendly and very helpful!! It was a great experience. They went over and beyond to help us making our experience great!! More

Had a great experience from start to finish! Went in on Friday night to look at the Ford Edge. It was a little after 9:00 pm, which is why I went. I had yet to look at the Ford Edge in person and really wa Friday night to look at the Ford Edge. It was a little after 9:00 pm, which is why I went. I had yet to look at the Ford Edge in person and really wanted to see if they were as nice on the inside as I thought they were. Matt Roberts approached us and took us to see the Edges that were on the lot. When we didn't find any unlocked he went and got the keys to one so that I could sit in it, and he even let me test drive it around the parking lot. I was planning on waiting a few weeks (or longer) to actually purchase a vehicle, but Matt asked if I wanted to come back the next day to see what we could work out. Went back the next day and Matt helped me to get into my new car, a 2013 Ford Edge. We walked through the lot, I picked out the one I wanted, and we went inside to get started on financing. With the help of Matt, as well as finance manager, Jon Craig, I was able to walk out with the car I wanted at a great price! Will definitely recommend Five Star Ford in Lewisville, as well as Matt Roberts and Jon Craig to anyone I know that is interested in a new vehicle! And I will be back for sure! More

I would like to share that I am completely satisfied with my experience yesterday, in fact it was my greatest experience overall. This was the second purchase of an F150 King Ranch at Five Star. The firs my experience yesterday, in fact it was my greatest experience overall. This was the second purchase of an F150 King Ranch at Five Star. The first time is when I met my representative Tom Martin whom impressed me with working with me in the manner that I was comfortable taking care of discovery over the phone which resulted in my first purchase with Five Star back then I was completely satisfied with my experience from start to finish and especially appreciated the introduction to a "specific" service advisor Ron Romano whom has taken exceptional care of me over the past three years. This go around was even better as your company had provided Tom Martin full training in the finance department where he worked for a period of time and then he was transferred back to sales which enabled him to take care of me from all aspects within moments to determine if moving forward made sense from my perspective at this time and made Christopher's job in finance easy and reflective of exactly what I desired. Due to Tom and his experience I found this experience to be the best experience that I have ever had and that is saying much as this was probably my 16th vehicle purchase over my lifetime. Great job Tom Martin, great job Christopher and Im grateful as well to know that Ron Romano will be there to take care of me for the life of my new King Ranch! I would greatly recommend your outstanding team to everyone! Pierre Rouly More

Wonderful experience all the way around. Our salesman Javier was great! The finance person Jon was equally as great. My dad has bought 2 Ford Edges there and now we have too. Great experience for us both Javier was great! The finance person Jon was equally as great. My dad has bought 2 Ford Edges there and now we have too. Great experience for us both! More

John did a great job thank you for taking care of me and my grandson. I was just looking to find out when the 2014 come out and John suggested we look at the 2013 since the they had good rebates. Good decis my grandson. I was just looking to find out when the 2014 come out and John suggested we look at the 2013 since the they had good rebates. Good decision! More

From past experience, working with dealerships has been a nightmare. From the moment I started talking with John, I knew this time would be better. He was very courteous, and I could tell he genuinely care nightmare. From the moment I started talking with John, I knew this time would be better. He was very courteous, and I could tell he genuinely cared about the customer and just wasn't in it for the money. He was able to answer all of my questions, double checked to make sure I understood what he was explaining, and reviewed every possible option to ensure I was getting the best deal. I can honestly say, it was the best experience I've ever had at a car dealership. I highly recommend Sam Pack's Five Star Ford in Lewisville. Ask for John Laranang! More

Chase was very polite and very informative. If he did not know the answer, he found it for us. Very much a gentleman. Same thing with Jon. Not as happy with Zach. Felt he did not seem as friendly. Ov not know the answer, he found it for us. Very much a gentleman. Same thing with Jon. Not as happy with Zach. Felt he did not seem as friendly. Overall the dealership was very clean, friendly, and not pushie. More