Sam Pack's Five Star Ford Lewisville

I will say its hard to provide a response to a survey for a purchase experience. People are always in their best behavior when trying to get your money and its after the sale where the true value towards cus a purchase experience. People are always in their best behavior when trying to get your money and its after the sale where the true value towards customer service stands out. A new vehicle purchase from my perspective is one of the worst experience I will deal with in life next to an IRS visit or going to the dentist. Tom Martin was a pleasure to deal with and had Zach French not pinned me down at the truck that day we would not have be here today The pickup I traded was pushing 14 years old and In those 14 years I had zero downtime. I can say there is a high expectation that my new truck purchase will provide me a similar experience but if not, we will see what the dealer ship is all about in customer service. More

This was the quickest and easiest purchase of a new vehicle I have ever made. Sandy Staley's open, friendly sales approach attracted me to this dealership, so I made my best effort to do a deal here. A vehicle I have ever made. Sandy Staley's open, friendly sales approach attracted me to this dealership, so I made my best effort to do a deal here. All the people connected took a step out of their way to smile, talk, help. You have a good team. I will be back. More

Everyone was very friendly and a pleasure to work with. Everything was very smooth and that made it a very good experience for me. Everyone I came in contact was very pleasant. Everything was very smooth and that made it a very good experience for me. Everyone I came in contact was very pleasant. More

Very helpful. I love this place and will recommend to friends and family I will always purchase my cars here I am very happy and will be back friends and family I will always purchase my cars here I am very happy and will be back More

Eric Karban did a fantastic job of getting exactly what I wanted. The service and the feedback, as well as getting the answers from the service department was great. Tom Martin was friendly and very knowlidg wanted. The service and the feedback, as well as getting the answers from the service department was great. Tom Martin was friendly and very knowlidgable on my financing needs. He did a great job and gave me the ability to make good decisions. More

Zack was great,it started out as a so so experience but Zack made all the difference. he is great and I will send my friends and family to see him. Zack made all the difference. he is great and I will send my friends and family to see him. More

I arrived really late on a Friday night, with my two children about 45 minuets before closing to inquire about a Ford explore, when I met Eric. From the first moment that I met my salesman Eric, he had children about 45 minuets before closing to inquire about a Ford explore, when I met Eric. From the first moment that I met my salesman Eric, he had a very warm and genuine smile eager to answer any and all questions I had about the Explore I was looking into possibly purchasing. He was very friendly, kind, warm, and knowledgeable about what he was explaining to me. The thing I noticed the most about him was that he never mistreated or ignored my children he was well aware of their presents and made them feel comfortable, and was engaging with them. He wasn't the usual car sales man trying to sell you a quick car so he can move on to the next customer. Eric and a team of other employes working there was very nice, and kept me informed of what was going on with the car I wanted and of course all the paperwork that follows when purchasing a vehicle. I definitely and highly recommend anyone who is looking for a new or used vehicle to go to this Ford dealership in Lewisville. I live in Frisco, and went to the Ford dealership there, at least 6 different occasions and had a terrible experiences one too many times! A friend of mine told me to make the drive out to Lewisville and go to the dealership there and WOW!!!! What a different experience, and environment! I don't think I'll go to another dealership :) I'm perfectly happy, and loving my new car as well as getting a new perspective in car buying. Thanks to everyone at Sam Pack's Five Star Ford in Lewisville, and a big thanks to Eric for staying late nights, taking car my family and me:) More

it was a good experience. I did not expect to spend 5 hours there though. This is not my first time buying a new car so that did seem excessive to me. I let them know what I could afford and wish we co hours there though. This is not my first time buying a new car so that did seem excessive to me. I let them know what I could afford and wish we could have came to a deal quicker. Eric was very nice and helpful. More

I really enjoyed my entire experience with Five Star Ford. I was looking for a car that was easy to get in and out of, in my budget and low mileage. I had been shopping for a car for three weeks with no Ford. I was looking for a car that was easy to get in and out of, in my budget and low mileage. I had been shopping for a car for three weeks with no luck and visited over 10 dealers. When I arrived at Five Star I was meet with a great smile from Joey. He asked what I was looking for I let him know he showed me several options and WOW I loved the HHR. Came back two days later and purchased it. Thank you so much for all your help and I will be sending everyone I know who is in the market for a car to you. More

Dwight Starnes rocks! This is our second new car purchase with Dwight's help. We find him friendly, competent, courteous, and prompt. He's the kind of salesperson who makes one feel like a friend, purchase with Dwight's help. We find him friendly, competent, courteous, and prompt. He's the kind of salesperson who makes one feel like a friend, and it's always more comfortable and reassuring to deal with a friend. We also thought that Mike, who handled our closing, carried through with the traits Dwight exhibits. Your dealership is lucky to have them both. And, finally, we'll be back for our own new car needs, and will feel confident in recommending your dealership to anyone we hear is looking! More