Sam Pack's Five Star Ford Lewisville

This was my first experience buying a new car. I called and visited dealerships all over the DFW Metroplex and Wichita Falls, Texas. Not only did Michael Bratcher of Sam Pack's Ford Country of Lewisville and visited dealerships all over the DFW Metroplex and Wichita Falls, Texas. Not only did Michael Bratcher of Sam Pack's Ford Country of Lewisville give me the best price on the truck I was looking for, he also got it for me with more options than I had even requested. I was extremely pleased with the sale. Additionally, I was extremely pleased with the level of customer service Michael gave me and my wife. We were made to feel very comfortable by him and never pressured, even though I "walked away" from the truck originally. I would certainly recommend this dealership, and more explicitly, Michael Bratcher, to a friend looking for a new Ford. More

Dwight's low key approach and knowledge of the vehicle led to a buying experince that was tension free. After the purchase Dwight did a great tutorial on the operation of all the bells and whistles in a w led to a buying experince that was tension free. After the purchase Dwight did a great tutorial on the operation of all the bells and whistles in a way that even I can remember. Thanks again to Dwight and Paul. More

Sandy was very helpful to work with me and my son (Air Force Cadet) to purchase my son's first truck. Since my son was in Colorado Springs during the whole process, the experience could have been difficu Force Cadet) to purchase my son's first truck. Since my son was in Colorado Springs during the whole process, the experience could have been difficult. Sandy made the experience easy! More

Recommending Sam Pack Ford Country is a "no-brainer" for me. The main reason I purchased from this dealer is the sales person, Michael Bratcher. He was friendly, was willing to work with "no-brainer" for me. The main reason I purchased from this dealer is the sales person, Michael Bratcher. He was friendly, was willing to work with me, answered phone calls and emails and made the entire experience easy and pleasant. It was like a breath of fresh air dealing with Mr. Bratcher. After leaving the dealership, I felt like I had made a new friend. I will return for my next purchase and will recommend this dealership to family and friends. More

Dwight was great to work with.He was no pressure and was very patient with me.This was the smoothest transaction I ever had buying a car.Tom Andrews was easy to work with too! I left very happy in my brand very patient with me.This was the smoothest transaction I ever had buying a car.Tom Andrews was easy to work with too! I left very happy in my brand new edge! More

Dealing with Michael Brachter and the team at Sam Pack of Lewisville was one of the most pleasant I've had in all my dealings with many dealerships. Michael was very busy but took the time to answer all my Lewisville was one of the most pleasant I've had in all my dealings with many dealerships. Michael was very busy but took the time to answer all my questions and make certain I had a great experience. I am now the proud owner of a 2012 Ford Edge. More

the entire experience with your dealership was exellent!! starting with Greg to the gentalman (dont remember his name) General manager(I think), to the the lady at the finance department. I will gladly pass starting with Greg to the gentalman (dont remember his name) General manager(I think), to the the lady at the finance department. I will gladly pass the wonderful service that was given to me and my family while purchasing the expedition. Plus the service department when we returned to have the skylink installed. We are greatful that there is still a dealership out there that are there to help the customers and not just there for the profits that can be made. We were treated like people and not dollar signs. Thank You, The LeMaster and Sipriano Family More

The service was okay the sales rep was friendly and very helpful thru the process, the only thing was that it took longer to clean the car than to finish the financing. helpful thru the process, the only thing was that it took longer to clean the car than to finish the financing. More

I had been thinking about the Ford Taurus for a while and really liked the styling. I originally went online to review and get pricing on the Taurus and also pricing on my Scion XD as a trad in. Dennis conta really liked the styling. I originally went online to review and get pricing on the Taurus and also pricing on my Scion XD as a trad in. Dennis contacted me by email the next day, but I was slammed at work and just didn't have time to get back with him. He cordially stayed in touch by email and really that was about it. He called my home telephone and left a couple of messages, but nothing pushy, just wanted to let me know that he had received my internet request. As soon as work had let up little, I emailed Dennis and I also called him to let him know I would be coming by at lunch to test drive the Taurus. Again, no pressure. After test driving the car, Dennis worked up some numbers for me on the Taurus and I let him know that I would get back with him. A couple of days later I Leased the Tuarus. Overall, Dennis did a great job and made me feel right at home during the whole process. Thanks for a great experience. More

They obtained the type of vehicle that we desired with all of the features that we desire. They were very friendly and helpful. I rated the price as a 4 because we did not shop around the area to see if all of the features that we desire. They were very friendly and helpful. I rated the price as a 4 because we did not shop around the area to see if we could get a better price. More