Sam Pack's Five Star Ford Lewisville

John Costan sold us the 2007 Ford F150 that we traded in for this new Taurus. He puts customer service high on the bar, where it should be, and he is a true asset to your organization. Art Starr took us o for this new Taurus. He puts customer service high on the bar, where it should be, and he is a true asset to your organization. Art Starr took us out to test drive the Ford Taurus, and remained our sales person throughout the whole experience. He is very personable and well-educated about the cars and could not have been more helpful to us, as we were deciding on a new vehicle. I appreciate the patience and respect he showed us, as well went over the very fine technical features of the car. Art is a very good salesman, and represents your company in a very positive and professional way. As a trainer/public educator, I can tell that the employees at this dealership are well-trained and take pride in their job, and practicing the mission, goals and vision of this dealership. Brook was the person in the finance dept. that helped us "crunch the numbers." She is very easy to work with, very personable, while at the same time, remaining professional. She was patient, as we went over the figures and she worked very hard, to find us the absolute best financing available. I appreciate her dedication! Her positive, "bubbly" personality helps make a usually stressful time, a much more enjoyable time. Like John Costran says..."buying a new car should be fun, not stressful!" Paul is our service representative. He took care of our Ford F150, and I am totally confident he will care for my Ford Taurus with the same excellent customer service he has shown me in the past. I am very happy with my purchase, and I absolutely will not purchase another vehicle anywhere but at Ford Country of Lewisville. Thanks to all of you, for a job well-done!! -John and Sandy Issel More

Tony was very helpful in finding the vehicle with the options we wanted. Had to do some searching over a couple of weeks. Tom/Ron very good on the customer service side. Everyone very friendly. Would options we wanted. Had to do some searching over a couple of weeks. Tom/Ron very good on the customer service side. Everyone very friendly. Would recommend this dealership to anyone we know buying a Ford! More

Very impressed with my sales person. Everyone worked really hard and for many hours to get me into the car I wanted. Will definitely be a repeat customer in the future. really hard and for many hours to get me into the car I wanted. Will definitely be a repeat customer in the future. More

This was the easiest car deal I have ever experienced. Dwight Starnes was a no pressure salesman who was straight forward and honest. Sam Packs delivered a great price on the vehicle and customer service Dwight Starnes was a no pressure salesman who was straight forward and honest. Sam Packs delivered a great price on the vehicle and customer service is top notch. More

I had a good buying experiance working with Art Starr,he was polite and informative on all of my questions and on the vehicle i was looking to purchace.He was able to get me the vehicle I wanted for the pri was polite and informative on all of my questions and on the vehicle i was looking to purchace.He was able to get me the vehicle I wanted for the price I wanted to pay. More

Nice dealership, easy people to work with. Great sales manager David Ruiz, he was very helpful in getting everything taken care of. Would recomend. To my friends. manager David Ruiz, he was very helpful in getting everything taken care of. Would recomend. To my friends. More

We came in to look at vehicles since the lease on our existing car was about to expire. Dennis worked with us. There was no pressure and he was very helpful and courteous. After looking at a number of ve existing car was about to expire. Dennis worked with us. There was no pressure and he was very helpful and courteous. After looking at a number of vehicles my wife decide that she liked the new explorer. We had been long time customers od auto flex leasing and I was originally intending to lease a new vehicle through them again. However, because of the friendly and courteous treatment we experienced by all members of the Ford Country team, and especially Dennis, we decid to lease the car from Ford Country. More

We were in the market for a new SUV for the last four months. We did our homework by going to other Dealerships, comparing prices ,selections, gas mileage. We test drove five other makes and realy like s months. We did our homework by going to other Dealerships, comparing prices ,selections, gas mileage. We test drove five other makes and realy like some and others we just walked away. Bottom line was the price. When we walked back into the Ford Dealership it was clear they were listing to our price and what we wanted in a SUV crossover. We decided on the Escape. Tom Martin took our wish list on what we were looking for in the vehical, and made it happen. Everyone we worked with or talked to made us feel like they were working for us and with us, unlike the other Dealerships we visited. We walked out with the SUV we wanted and the payment with in our budget. We will come back to Ford for future busness. More

Greg was very friendly and courteous, meeting me at the entance several times when I visited the dealership. He answered or found answers to my questions and offered to help me with any questions I might entance several times when I visited the dealership. He answered or found answers to my questions and offered to help me with any questions I might have in the future. He made himself available outside his normal working hours to work with me and deliver the new vehicle as soon as possible. He went the extra mile when he located the vehicle I wanted at another dealership and personally retrieved it. More

Very focused, personable, Greg made sure sure my needs and wants were met. Everyone went out of their way to make sure I felt welcome and at home. They made the process easy. and wants were met. Everyone went out of their way to make sure I felt welcome and at home. They made the process easy. More