Sam Pack's Five Star Ford Lewisville

Already the 2nd vehicle I bought.... Appreciate the no-nonsens approach of giving me a great price without the "traditional" games. Just plain answers in either yes or no and none of this " I am on yo no-nonsens approach of giving me a great price without the "traditional" games. Just plain answers in either yes or no and none of this " I am on your side, I will see what I can do" time waster. So overall a good experience More

Great Customer Service, Outstanding Communications thought out the entire process. As currently purchasing a 2011 Ford Explorer, stock has been limited. Tom kept open and excellent communications duri thought out the entire process. As currently purchasing a 2011 Ford Explorer, stock has been limited. Tom kept open and excellent communications during this process and wait time in the arrival of my vehicle at the dealership. Will defiantly recommend Tom; when our family/friends are looking for their next vehicle. Thank you! More

Our experience with Jim Houghton at Sam Pack Ford Country was very good. Jim was very informative and responsive without being a high pressure salesman. This was our third vehicle purchased at Sam Pack For was very good. Jim was very informative and responsive without being a high pressure salesman. This was our third vehicle purchased at Sam Pack Ford Country and I am sure will not be our last. More

Tom Martin and Tony Fuentes are the best salesmen you will find anywhere! The customer service and friendliness of the Ford Country staff is exceptional. They make sure you are completely satisfied wit will find anywhere! The customer service and friendliness of the Ford Country staff is exceptional. They make sure you are completely satisfied with your purchase, and that you are getting the most for your money. More

I really liked doing business here. The staff, especially Dwight are very courteous, professional and friendly. They really made my family and I feel welcome. Dwight is amazing. He knows his stuff and put ab Dwight are very courteous, professional and friendly. They really made my family and I feel welcome. Dwight is amazing. He knows his stuff and put absolutely no preassure on me to buy. He listened, actively listened to my wife and I. My experience overall was excellent and they made sure we left with the financing that will fit our budget. Great job! In fact, we came back a month later and got a car for the wife. More

I first went to the Dealership on May 14th to look for a vehicle for my wife and met Eric because I was looking on line earlier in the day. I had just come from a dealership where the sales person had l vehicle for my wife and met Eric because I was looking on line earlier in the day. I had just come from a dealership where the sales person had lied to me about a car that was going to be available for my wife to drive. The vehicle was not even at the location for the appointment time. Lost sale to that dealer. My wife and I met Eric and test drive a 2011 Taurus and my wife was pleased with the car. We set an appointment for the next Saturday at 9:30 am on the 21st to look at a trade in and see if we could make a deal on the Taurus. I arrived at about 9:00am, because old guys do that, and was met by Eric who even though I was early was ready to do what was necesary to make my purchase as simple as possible. At about 12:15 that same afternoon I had my wife drive over and pick up her new car. She loves it! The experience was friendly, constant and helpful the entire time from the entire staff. Thanks to the staff of Lewisville Ford!! Mike Krafft More

Greg made the whole process very easy. I had to test drive three different cars to find the right one for my wife and I. Greg was patient with us through this process. Greg was helpful with the features drive three different cars to find the right one for my wife and I. Greg was patient with us through this process. Greg was helpful with the features of each different car we tested that was helpful in making our final choice. The exact car that we wanted was not in inventory so Greg helped us find the right car in the Dallas Ford inventory. It was too late to transfer the car that same day so Greg arranged for us to drive a loner of the same model. Greg then picked up our new car the next day had it prepared for delivery to us. Good job. More

Tom Martin went to bat in a hurry to help me get the car Tom Martin went to bat in a hurry to help me get the car I wanted after my first purchase from him was totaled in an accident. He responded to m Tom Martin went to bat in a hurry to help me get the car I wanted after my first purchase from him was totaled in an accident. He responded to my emails promptly. He answered all my inqueries about the new 2011 model. He went out of his way to find exactly what I wanted, then he gave me a great price without adding things I didn't need or want. Then, when I went to pick up my tags, he came out and showed me some cool things I could do with the SYNC system like getting directions and stock quotes while driving. That Rocks! This is the second deal I have made with Tom and Ford Country of Lewisville. I did all the research on dealers in the DFW metroplex when I made my first purchase last year, and I wouldn't go anywhere else. Tom is top notch, high class. Don't mess with perfection. Ford Country treats you like family. More

Excellent service, will return again and send everyone I know that is interested in a new or used vehicle. Tom was awesome in explaining all of the new features and the extensive electronics of my new Expl know that is interested in a new or used vehicle. Tom was awesome in explaining all of the new features and the extensive electronics of my new Explorer he is a keeper Sam Pack, he represents you company well. More

I have been taking my car in for service at Ford Country for a couple of years now, but never purchased a car there until this past weekend. It was a great overall sales experience. Dwight was very knowled for a couple of years now, but never purchased a car there until this past weekend. It was a great overall sales experience. Dwight was very knowledgeable and easily answered all my questions. No pressure sales with a great price, I was in and out in less than two hours. By far the easiest new car buying experience I have ever had. Also great post sales experience and support. More