Sam Pack's Five Star Ford Lewisville

Lewisville Ford was the more friendly hometown dealer we visited. After visiting 3 other locations, we felt as though no-one really cared for our business. Lack of good customer service was the most noticea visited. After visiting 3 other locations, we felt as though no-one really cared for our business. Lack of good customer service was the most noticeable factor. David and staff at Lewisville Ford made sure we were comfortable, offered us drinks and checked on us often. Even after purchase of vehicle, David's outstanding customer service continues to shine. More

If your looking for a Ford product and haven't purchased one yet I would highly recommend going to see David Aldred at Sam Pack's Ford Country of Lewisville. I have purchased a few cars in my life but I mu one yet I would highly recommend going to see David Aldred at Sam Pack's Ford Country of Lewisville. I have purchased a few cars in my life but I must say that my experience with David was the best yet. I knew what I wanted and researched the price prior to arriving at the dealer. The car was for my wife and she was a little picky. David was extreemly helpful, patient, and never pushy. When it was time for negotiating a price David was very fair. No games, no gimics. In fact we settled very quickly on price. That was the easy part! My wife finally settled on a color of car that was only found at another dealer out of town. The next day David worked on his day off to personally retrieve the car for her and had it ready for pick up that evening. David, I want to personally thank you for the most pleasent car buying experience I have ever had! More

Purchasing my new Ford truck from Tom Martin recently has easily become my most pleasurable car shopping experience ever. Tom and his team at Sam Pack did a number of things really well: 1. No hawking cu easily become my most pleasurable car shopping experience ever. Tom and his team at Sam Pack did a number of things really well: 1. No hawking customers in the parking lot - friendly people all around when I arrived...but no high pressure sales tackling upon arrival. 2. Straightforward - upon meeting Tom, everything became an easy paced learning experience that followed my pattern, not one Tom may have wanted to force. 3. Respectful - multiple examples of Tom going out of his way to prepare paperwork, gather information in advance - anything e could do in respect of my time seemed to be done. I can't stand how much sitting around has to happen during haggling, preparation of some sort or whatever else has to happen...this was not present at all in this exchange Very nice. 4. Moment of Truth - We already had one opportunity for failure here when a simple, but potentially big error, was made on the interior of the vehicle - Tom not only fixed the problem in a way I was not aware was possible...he saw a way to respect my time even further by prepping a few additional items and saved me a trip back to the dealership. Would I recommend Tom Martin at Sam Pack? Absolutely. Visiting a car dealership has always been an anxiety inducing experience. Now, not so much. Respectfully, Robb Boyd 214-636-6653 More

Vanessa and Kyle helped us through the entire process and worked with us on our bugetary needs. We came in looking to buy two used vehicles but were able to leave with two new vehicles at little over our pl worked with us on our bugetary needs. We came in looking to buy two used vehicles but were able to leave with two new vehicles at little over our planned budget but what we were looking for initally. Great overall buying experience. More

Michael was very helpful with my purchase, he worked his hardest to get me to get the car I wanted to purchase. He was much friendlier and approachable than many of the other sales associates. I would sugg hardest to get me to get the car I wanted to purchase. He was much friendlier and approachable than many of the other sales associates. I would suggest him to any of my friends or family. Whenever I need to buy a car again I will go to Michael for my sale. More

It was a great experience with Jim, he knew the vehicle and took care of what we were looking for in the Flex. He called other dealerships to find the car we were looking for but we ended up with one on th and took care of what we were looking for in the Flex. He called other dealerships to find the car we were looking for but we ended up with one on their lot. Great experience! And it was easy, which is even better. More

I went in not sure if I could afford a new car only knowing I needed one. Dwight and Tony were great helping me evaluate my options and then finding a car that fits my lifestyle at a price I could aff knowing I needed one. Dwight and Tony were great helping me evaluate my options and then finding a car that fits my lifestyle at a price I could afford. They went out of their way to bring one of the cars to me so I could test drive it as I hit up against a deadline. It was a wonderful buying experience and I am pleased with what I now drive. More

I was driving home from work and decided to exit I-35 and drive through the Sam Pack Ford lot in Lewisville. I stopped to look at some F150 supercrew trucks. Dwight approached me and asked if I needed any drive through the Sam Pack Ford lot in Lewisville. I stopped to look at some F150 supercrew trucks. Dwight approached me and asked if I needed any help, I told him I heard a commercial on the radio for another Ford dealer advertising $11,000 off MSRP on 2010 F150's. Dwight told me he could also show me $11,000 off MSRP and took me to a new 2010 model F150 supercrew. Dwight had his team appraise my trade in and offered me a fair trade price along with the $11,000 off MSRP. I appreciate his sales approach, he was honest, fair and not pushy. This was a very positive buying experience. Thanks! Jeff More

This is the first time that I have ever bought a car, where the experience was pleasant. I had a great time! Dwight was terrific! I have already started spreading the word. I was a Chevy girl... I love where the experience was pleasant. I had a great time! Dwight was terrific! I have already started spreading the word. I was a Chevy girl... I love my new Ford so much that I think I have converted! Thank you Dwight and Ford Country!! More

They all did as much as they could to get me out of my Mustang and past the negative equity. My husband was the one that was up there with them working the deal. He said they were all in one room calli Mustang and past the negative equity. My husband was the one that was up there with them working the deal. He said they were all in one room calling banks and working deals and when something came up it was literally down to the penny to get me a new car. They were all so helpful and encouraging. They called me and my husband by our names like they were our friend. They all truly deserve more thanks than I can give them. I appreciate this dealership so much and am very thankful. More