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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

November 18, 2023

ZACK Is as usually great, and keep you upto date on all areas and status More

by perincolony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, perincolony for recognizing Zack and the Five Star Ford Lewisville service center. Customer service is a priority and we welcome any additional care concerns at 972-221-2900. We want to make your ownership and driving experience comfortable. Call on us any time. Best regards, Kelly Blackwell, General Manager

November 17, 2023

Not only changed oil but did overall check and did a good job washing car More

by waltbollman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Standford
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Nov 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Walt, We appreciate you at Five Star Ford Lewisville. Thank you for the overall 5-star rating. We hope to hear from you at 972-221-2900 when your Ford needs future services. Safe travels, Kelly Blackwell, General Manager

November 14, 2023

Responsibility, good attitude, great attention. Service complete. No problem about transportation. They dropped me off and picked me up from home. More

by ro20rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
4 workers were taking care
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Nov 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ro20rodriguez, for taking the time to share your feedback regarding your Five Star Ford Lewisville service visit. Keeping you knowledgeable about your Ford is our goal. Reach our service team with future concerns at 972-221-2900. We are here to help you in every way possible. Take care, Kelly Blackwell, General Manager

November 14, 2023

Job done in amount of time and cost anticipated, truck washed, good experience all around. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Chuck, Thank you so much for sharing your positive experience with Zack and Five Star Ford Lewisville! Customer satisfaction is our top priority, and we truly appreciate hearing from you. If there's anything else we can assist you with, please give Zack and our techs a call at 972-221-2900. We look forward to continuing to provide you with excellent service in the future. Best regards, Kelly Blackwell, General Manager

November 13, 2023

Another dealer said they could repair my car unless the error codes it was flashing were actually showing when I brought it in. 5 Star had no problem pulling the codes and fixing the problem right away. Yo More

by GieseckeC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

GieseckeC, We are grateful that you found your way to Five Star Ford Lewisville. Whenever you have issues with your car, we want to hear from you at 972-221-2900. We look forward to providing you with exceptional service in the future! Thank you, Kelly Blackwell, General Manager

November 08, 2023

Very friendly and everything was very smooth and quick especially sales person JR Ali thank you More

by Ismailrajan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ismailrajan, Congratulations on your purchase at Five Star Ford Lewisville. On behalf of JR, thank you for your endorsement and recognition. To help you enjoy your Nissan, reach us at 972-221-2900. We are always happy to share our knowledge. Best regards, Kelly Blackwell, General Manager

November 08, 2023

Ron Romano, has always taken care of the vehicles. Always gets returned in a timely manner. More

by hrpaintingdfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hrpaintingdfw, We appreciate knowing Ron and the Five Star Ford Lewisville service team served you well. Keeping your Ford running well and making certain you are informed is the goal. Between visits, don't hesitate to call 972-221-2900 with additional questions. We are here for you. Thank you, Kelly Blackwell, General Manager

November 06, 2023

Zack Nixon is always helpful. He takes his time to listen, to offer sound diagnosis and keeps us updated as repairs are carried out. We enjoy doing business with him. Zack is a More

by K2lhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

K2lhayes, Thank you for taking the time to share your positive feedback about Zack Nixon and your Five Star Ford Lewisville service visit. We are delighted to hear that Zack has been consistently helpful and attentive when it comes to addressing your automotive needs. Your satisfaction is our top priority, and we're grateful for your business. Please call us for future care needs at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

November 05, 2023

The service advisor was excellent. However, the service time of 3 hours for an oil change and new battery took much longer than expected. More

by C Burress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stanford
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Nov 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

C Burress, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our service advisor. We understand your time is valuable, and we apologize for the longer-than-expected service time for your oil change and new battery installation. We appreciate your patience and understanding and hope to have the opportunity to serve you more efficiently on your next visit. If you have any further concerns or questions, please don't hesitate to reach out to us at 972-221-2900. Thank you for choosing Five Star Ford Lewisville for your automotive needs. Sincerely, Kelly Blackwell, General Manager

November 04, 2023

Ron Romano does a great job as a service writer at Sam Pack Ford. I live out of town and bring vehicles there when I am visiting. More

by bobrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Bobrich, We greatly appreciate your positive feedback regarding Ron Romano's service at Sam Pack Ford in Lewisville. It's wonderful to hear that you trust him with your vehicles when you're visiting. We are committed to providing top-notch service, and Ron is a valuable member of our team. When you are back in town, if you have any more automotive needs, please feel free to reach out to 972-221-2900. Thank you, Kelly Blackwell, General Manager

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