Sam Pack's Five Star Ford Lewisville

From the moment I entered the dealership the employees made me feel at home and wanted to help me. It was a great and easy place to buy a car. When we went to pick up the car they took the time to walk made me feel at home and wanted to help me. It was a great and easy place to buy a car. When we went to pick up the car they took the time to walk us through the features and explain the workings of the car. It was all really appreciated. More

We met much of the staff the evening I came in looking for information on my leased Ford. Every person we encountered was kind and engaged; even entertaining. So the interaction I experienced with the f for information on my leased Ford. Every person we encountered was kind and engaged; even entertaining. So the interaction I experienced with the full staff was excellent. A couple years ago I was the General Manager of a restaurant in New York City so I appreciate and understand what good customer service is. Thank you to Michael, Tony and Tom for making the experience pleasant for us. Christin Nacke More

This was my first experience to buy a car. My husband and I have always bought together. It was a great experience and everyone showed great patience with me with all my questions! I appreciate the thorough I have always bought together. It was a great experience and everyone showed great patience with me with all my questions! I appreciate the thorough and knowledgeable way all was explained to me. I know if I have any questions all the representatives are a phone call away! It was a great 1st experience. Thanks More

My internet sales person was Tom Martin and he did an outstanding job. I had never done business with Sam Pack before. Though I am very loyal to a dealer I always get three bids prior to making a decis outstanding job. I had never done business with Sam Pack before. Though I am very loyal to a dealer I always get three bids prior to making a decision. After receiving the offers I tried to stay with the dealer who I had used twice previously. But, they just did not at all give me the feeling that they really desired to keep my business. The second dealer I tried on line quickly responded but with the wrong informnation. Not Tom at Sam Pack, he responded immedietely and accurately to my inquiry and his follow up was done in a manner that proved he desired to earn my business. Once I visited the dealership he handled the final negotiations well and ensured that the spray in liner and bed extendor were completed satisfactorily. Additionally, Keith in finance used his expertise to create a win-win situastion that exceeded my expectation. To put the cherry on the cake Paul the Sales manager made sure he intrduced himself and expressed his appreciation of my business in persaon. Way to go Sam Pack you have a new loyal customer! More

I made my purchase here because of the people. They were willing to speak to me and negotiate even when little room seemed to be available. Everyone I spoke to or passed in the hall was friendly and made s willing to speak to me and negotiate even when little room seemed to be available. Everyone I spoke to or passed in the hall was friendly and made sure to smile and briefly say hello in passing. Huge difference than the other place I visited. More

Everyone was very friendly. They were quick to answer all of our questions. things were done in a timely manner. We were in a hurry and did not wait for the full treatment. We had an engagement and n all of our questions. things were done in a timely manner. We were in a hurry and did not wait for the full treatment. We had an engagement and needed to leave before we could get the full treatment More

I have purchased a few new vehicles over the years and have always dreaded the ordeal. That was until I came into contact with Paul DiBonaventura of Ford Country of Lewisville. After our initial contact have always dreaded the ordeal. That was until I came into contact with Paul DiBonaventura of Ford Country of Lewisville. After our initial contact, the entire process was nothing but outstanding. Paul went above and beyond my expectations. I felt like, and feel like, family. Paul put my interests first, producing the best price I have ever received on a new vehicle. I honestly knew he was not looking to make more money than what was reasonable for the dealership. This exemplary service was continued when Dwight Starnes walked me through the ins and outs of my new vehicle. I was asked if I wanted to have my windows tinted. My reply was, "No, I want everyone to see who is driving this Mustang from Ford Country!" Although I live approximately 45 miles south of the dealership, I will return to have my Mustang serviced on a regular basis. And, if I know of anyone looking to purchase a vehicle, new, used, Ford or other, I will highly recommend Sam Pack's Ford Country of Lewisville. More

We purchased a car for our daughter the Wednesday before Thanksgiving. The sales people, especially Michael and Paul were great to work with. They answered all our questions. We went back the day we purchas Thanksgiving. The sales people, especially Michael and Paul were great to work with. They answered all our questions. We went back the day we purchased the car, a 2011 Fiesta, and two models our daughter could not decide between, in the colors she wanted were parked in front when we arrived. The finance person, Jesus, was great to work with, he was not pushy and he worked with us to get the best finance rate for us. We will be returning this month to buy another Ford from this dealership. They made our experience great, and our 19 year old daughter very happy!! Way to go Ford County of Lewisville. More

Very happy. Great service - I am a repeat customer. Jim understood my needs and made valuable suggestions with regards to what type of truck to purchase. The whole sales experience went well and I was in understood my needs and made valuable suggestions with regards to what type of truck to purchase. The whole sales experience went well and I was in and out within 2 hours which is an added bonus. More

I bought this Ford strickly due to the customer service shown by Mr. Fuentes. Mr. Fuentes was recommended by a friend. I had originally intended to buy a GMC at another dealership and was not impressed at shown by Mr. Fuentes. Mr. Fuentes was recommended by a friend. I had originally intended to buy a GMC at another dealership and was not impressed at all by their customer service. We had visited before with Tony. We left the other dealership and headed to another GMC dealer. As we were headed there, we talked and my spouse and I agreed that we really enjoyed our experience at Ford County of Lewisville. We turned around and headed to see Tony. We told him we needed to look at two different colors in the daytime (black and silver) and we would come back. When we came back two days later, Tony had several color trucks lined up so it would help us to decide. We ended up choosing white which was not a color we requested to see. Tony's willingness to go that extra mile has caused your company to gain a new, happy customer. Thank You!! More