Sam Pack's Five Star Ford Lewisville

Out of all the dealerships we went to this is the one we would recommend to friends and this is the one we're coming back to for our next car. We didn't have any intention of buying a Ford vehicle because would recommend to friends and this is the one we're coming back to for our next car. We didn't have any intention of buying a Ford vehicle because we had interest in another vehicle but the service we got and the way they worked with us to get us what we wanted was far beyond what we were getting from other dealers. They were upfront and honest and gave us a chance instead of telling us they couldn't help us...they worked together with us. There really is something to be said for the right kind of sales. There is something to be said for integrity of a dealership, not chasing someone driving through a parking lot, not laying a guilt trip on the customer, and by showing that you understand the customer wants to buy a car just as much as you want to sell it. More

We were greeted as we arrived. We were not pressured. Salesmen was very pleasant to talk with. We never felt that we had to buy something we did not want. Salesmen was very pleasant to talk with. We never felt that we had to buy something we did not want. More

I sold cars for Sewell Lexus, an extremely reputable company with customer service I didn't think could ever be exceeded. Our experience with Tom was first class. We were referred to him by manager, P company with customer service I didn't think could ever be exceeded. Our experience with Tom was first class. We were referred to him by manager, Paul, after we met Paul on the phone. The reason we came in in the first place was due to Paul's no nonsense price quote and complete honesty on the phone. He didn't make empty promises to get us in which is what I thought very common in non-luxury car dealerships. As soon as my husband and I arrived, Paul had the car gassed and ready for us to drive and Tom was ready to explain everything in the car to us. He respected my somewhat knowledge of cars and of the way conducting a car deal works while also educating us on the Ford Escape we ended up purchasing. We had a difficult time deciding on a specific build and color of the escape and Tom waited patiently on us as we decided along with providing any assitance and follow up along the way. He was persistent but also gave us space - the PERFECT way to keep in touch with a potential customer UNLIKE another dealership I called to check on inventory with who literally called me back 6 times in a row when I did not answer the phone. We also realized a family friend was a manager at the dealerhsip, John Costen. He was awesome at checking in to make sure we were completely happy! Once we decided on the vehicle, Tom was great at answering all my questions about the make ready process and made sure to get everything perfect on the car before delivery. Though the tint couldn't be completed in time, Tom ensured that if we brought it back in the next day they would have a loan car for us to drive making having to come back not an inconvenience at all. Tom's promise came through even when he had to be called away from work and John was so wonderful having an F-150 ready for us to drive - I know the way you are thinking, John. Andy is of course counting down the days until he can get his F-150. Excellent attempt to secretly sell us our next car. Don't worry, we will definitely be repeat customers! I can't finish this review without also complimenting Keith in F&I. He was so friendly and did a great job on his sales pitch for the extra insurance products. Some of which he purchased and those I didn't think were necessary he did a great job attempting one more time to explain their importance but not at all in a pushy way. I also have to say that I was not planning on buying a ford but came to look at the urging of my family. After selling Lexus I became somewhat of a foriegn car snob which is why we were leaning towards Honda and Toyota. The service we received from Tom paired with the friendliness of all those we encountered at the dealership were what sold us the car. Not the car itself. In fact, when we didn't think we could find the color we wanted and found another dealership that might have something we could consider, Andy and I decided it didn't matter, that we really wanted to buy from Tom and not some annoying salesperson at another dealership who just happened to have what we wanted. We eneded up not even needing to worry about it because Tom found us our car! From now on, anytime we need a Ford we will for sure be coming to visit Ford Country. We will also make sure to refer any friends who are considering a Ford as well. I can't say enough how wonderful this experience that I was for so long dreading ended up turning out to be. We look forward to servicing our car at Ford Country and stopping in to say hello to everyone in sales when we visit! Thank you for a first class experience! More

Mr. Starnes did not let the heat stop him from coming out on a very hot June day to assisst me with my search for a new 2011 Mustang. When I let him know I had not had a new car in over 10 years, he did not on a very hot June day to assisst me with my search for a new 2011 Mustang. When I let him know I had not had a new car in over 10 years, he did not hesitate to show me all the features the Mustang had to offer, many that my 1999 Maxima did not have. Learning my preferences he then searched the Sam Pack Ford data base to find the perfect car for me. I was very pleased with the negotations experience and feel I got a fair offer for a just off the line 2011 Mustang. Communication was excellent and the actual time at the dealership was short compared to past experiences in buying a car. I will definitely recommend Ford Country and Mr. Starnes to anyone looking for a car. More

All of the employees at the dealership were very friendly and courteous. Always making sure we were being taken care of with whatever our needs might be at the time. We got a great deal on our 2010 Mustang C and courteous. Always making sure we were being taken care of with whatever our needs might be at the time. We got a great deal on our 2010 Mustang Coupe and will definitely come back should we ever need another new vehicle. The quality of work was great too, our sales rep was like the "energizer bunny", and very professional at all times. I would have to say out of all the Ford dealerships we have done business with over the years this was the best experience ever. Thank you Sam Pack Ford of Lewisville for making our new purchase as "painless" as possible! More

I had been working with a Ford dealership next to my house for a couple of days on a 2010 truck. This truck had all the options I wanted, but with the amount that I wanted to pay for the truck, the dea house for a couple of days on a 2010 truck. This truck had all the options I wanted, but with the amount that I wanted to pay for the truck, the dealer said that there was no way that this was going to happen. They would call me about twice a day and still offer the same deal, which was annoying. After searching online at a dealership across town and finding the exact same truck at the price I wanted, minus the color, I contacted that dealership and asked if they could offer me that truck in the color I desired, but they weren’t able to swing the deal. From there, I emailed the previous dealer the link to the truck and asked if they could match the price. Again, they told me that there was no way that was going to happen. From there, I had received an e-mail from Tom Martin. I had forwarded the same link to Tom and told him what I was dealing with at the original dealer and that it really didn’t look like I was going to be able to get the truck. From there, I heard back from Tom in about an hour and he had two trucks at the price I wanted with all the options and some extras to choose from. That was amazing! I was busy at work all day, so I could only send Tom all my random questions and requests for pictures by e-mail. The longest time I had to wait for his response was maybe a half an hour at most. From there, we were able to set everything up so that I could just come in to the dealership and sign the paper work and be on my way. Overall, Tom was the best salesman I have ever experienced and I will definitely recommend him to my family and friends! Thanks Tom!! More

James and Lil truly understand customer service! This is the 3rd vehicle I have purchased from them, in less than a year. I keep coming back, because I know I won't have to "play the game" in buying a vehic the 3rd vehicle I have purchased from them, in less than a year. I keep coming back, because I know I won't have to "play the game" in buying a vehicle from them. They make it so easy, without all the haggling. As far as I am concerned, I will never buy another vehicle from anyone else. More

I had a small problem with my purchase that was handeld in a very fast and professional manner. I wish all dealers handeld matters this fast and easy. I would refer all my frinds to this dealer ship to do in a very fast and professional manner. I wish all dealers handeld matters this fast and easy. I would refer all my frinds to this dealer ship to do there future bizness with. I would buy for them again. More

In the past I have had problems with the service advisors at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are improving in the service department. I think Mr. Goddard truly has the customer in mind and will go the extra mile to keep customers happy and returning. More

The other all service was great, they went above and beyond what they needed to. They worked on getting me the car that would fit my needs the best and get me the best financing possible. I have and w beyond what they needed to. They worked on getting me the car that would fit my needs the best and get me the best financing possible. I have and will continue to recommend Ford Country of Lewisville. More