Sam Pack's Five Star Ford Lewisville | Page 231

The salesman went the extra mile to make choosing and then purchasing this vehicle easier than ever. No doubt, Gregg got us into the car we wanted quickly and with no hassle whatsoever. It was actually p then purchasing this vehicle easier than ever. No doubt, Gregg got us into the car we wanted quickly and with no hassle whatsoever. It was actually painless; and the ice cream truck wasn't bad either. Oh yes, someone needs to tell me what the little red light that blinks on the driver side dash is all about. I quit reading the owners manual when I tried setting the compass while my husband was driving. More

Our experience with Tom and his crew at Ford Country was amazing!!! Tom went above and beyond to get me the truck that I wanted even when Plan A fell through he came up with Plan B and made it happen...beca amazing!!! Tom went above and beyond to get me the truck that I wanted even when Plan A fell through he came up with Plan B and made it happen...because of his hard work and dedication to customer service/satisfaction, I drove off of his lot with the truck that I've been wanting for years! He literally worked around the clock to get me the truck...I just had to come in and sign the paperwork and out the door we went! The easiest process of car buying I've been through in a long time! There was no hassle whatsoever, the price was already discussed prior to buying so no haggling had to take place, which was a first for me! He is top notch, took me through the truck set-up and made sure that I was good-to-go about every feature that the truck had to offer before I left the lot. Thanks to Tom and his Crew...a job well done! More

Tom Martin is the best! If you're interested in smart, fast, and honest customer service, visit him at Sam Pack's. Even if you're shopping from other areas (Dallas, Ft. Worth, Grapevine, etc.) it's worth fast, and honest customer service, visit him at Sam Pack's. Even if you're shopping from other areas (Dallas, Ft. Worth, Grapevine, etc.) it's worth drive to obtain a great price and a stress-free transaction. More

The entire staff was great. Tom, his Sales Manager, and the finance department were all top notch. Customer service is a dying art. These folks are masters at it. Before you buy, compare pricing and the the finance department were all top notch. Customer service is a dying art. These folks are masters at it. Before you buy, compare pricing and the ease of doing business. No one in the metroplex is better. My grade for Sam Pack's Ford Country of Lewisville = A+++ More

I have purchased several vehicles from Dwight and I will continue to do so. I get straight forward information on the trucks and cars i am intrested in. He gives me great service and a fair price. I travele continue to do so. I get straight forward information on the trucks and cars i am intrested in. He gives me great service and a fair price. I traveled over 250 miles to buy my last truck from him. That should tell you everything you need to know about my relationship with Dwight Starnes and the dealership he is representing. More

Tom went out of his way to make sure I got exactly what I wanted and was more than willing to help me with the value of my trade-in. I know Tom went out of his way to make sure I got the Molten Orange Rapto wanted and was more than willing to help me with the value of my trade-in. I know Tom went out of his way to make sure I got the Molten Orange Raptor I was looking for, but still let me take the white one around to block just to make sure I liked everything about the truck. And he made sure the truck was perfect when I drove off in it. More

It is because of Paul Schroeder in the service department that i purchase my new truck. Paul is always on top of his game and a nice and professional. he keeps me informed on everything about my truck. they that i purchase my new truck. Paul is always on top of his game and a nice and professional. he keeps me informed on everything about my truck. they are ready for me to pick up when he says they will be ready. Mike and Gregg helped me with all my questions, for the my new truck purchase. It is safe to say that everyone at Ford Country will bend over backwards to keep me happy. Thank you Mark McQuade More

The folks I have met so far did what they said and have met my expeditations. I was a GM guy for a good long time. I think Ford has done the job right so far. I really am glad you did not take the Bail Out met my expeditations. I was a GM guy for a good long time. I think Ford has done the job right so far. I really am glad you did not take the Bail Out money! It showed me that Ford had it's head on it's business dealings and is truely an American company! I am very impressed with the truck I purchsed. I see only a few things I would change. It would be great to sit in on designing the truck and have some inputs to make you see what the customer wants. Thanks More

I have bought my third vehicle from Ford Country Lewisville and there is nowhere else I would go for any service. They specialize in customer service and sastisfaction.To me that's GREAT.Lil Garrett Lewisville and there is nowhere else I would go for any service. They specialize in customer service and sastisfaction.To me that's GREAT.Lil Garrett and her husband James are the reason I have returned to this dealership. More

I just bought a new 2010 Ford Escape for my 16 year old daughter(first car) after researching Cars.com and working through 5 different Ford dealerships. I came across Tom (over the phone)as part of that r daughter(first car) after researching Cars.com and working through 5 different Ford dealerships. I came across Tom (over the phone)as part of that research. Tom Martin was the most helpful and knowlegable of everyone I had spoken to and was the most consistent in his efforts to sell me a car at the price I wanted to pay. I had previously found and test drove the car I wanted for my daughter at another dealership in Frisco. The sales person there was less responsive and signifcantly less interested in working with me on pricing. Tom somehow was able to get the car from the other Ford dealership (unafilliated with Sam Pack's Ford) and sold me the car at the price we had agreed upon. This was all done in a two day period from the first time I made contact with him. It was just an overall awesome experience. I did not even meet Tom in person until I arrived at his dealership in Lewisville to complete the paper work on the car. It was even more impressive to have finally met him in person. His honesty and professionalism and the manner in which he handled my business was a refreshing experience and one that neither my wife or I will ever forget. He has garnered a customer for life on any Ford branded car I ever buy. More