Sam Pack's Five Star Ford Lewisville

I have bought my third vehicle from Ford Country Lewisville and there is nowhere else I would go for any service. They specialize in customer service and sastisfaction.To me that's GREAT.Lil Garrett Lewisville and there is nowhere else I would go for any service. They specialize in customer service and sastisfaction.To me that's GREAT.Lil Garrett and her husband James are the reason I have returned to this dealership. More

I just bought a new 2010 Ford Escape for my 16 year old daughter(first car) after researching Cars.com and working through 5 different Ford dealerships. I came across Tom (over the phone)as part of that r daughter(first car) after researching Cars.com and working through 5 different Ford dealerships. I came across Tom (over the phone)as part of that research. Tom Martin was the most helpful and knowlegable of everyone I had spoken to and was the most consistent in his efforts to sell me a car at the price I wanted to pay. I had previously found and test drove the car I wanted for my daughter at another dealership in Frisco. The sales person there was less responsive and signifcantly less interested in working with me on pricing. Tom somehow was able to get the car from the other Ford dealership (unafilliated with Sam Pack's Ford) and sold me the car at the price we had agreed upon. This was all done in a two day period from the first time I made contact with him. It was just an overall awesome experience. I did not even meet Tom in person until I arrived at his dealership in Lewisville to complete the paper work on the car. It was even more impressive to have finally met him in person. His honesty and professionalism and the manner in which he handled my business was a refreshing experience and one that neither my wife or I will ever forget. He has garnered a customer for life on any Ford branded car I ever buy. More

I am an Internet sales guru. I knew what I wanted and how much I wanted to pay. Tom Martin had a bend-over-backwards, meet the challenge of my expectations attitude that puts a new car shopper at ease q how much I wanted to pay. Tom Martin had a bend-over-backwards, meet the challenge of my expectations attitude that puts a new car shopper at ease quickly. With help from his "you're as important to me as my own grandchildren" general manager, Tony, my expectations were met with pleasure. I will send everyone I know to see my new friend, Tom. He's so likeable and hard working, he could earn the business of any hard core sceptic, but mostly he's the kind of person you would call a "great guy". I also spent 10 minutes watching the service department check in 6 vehicles, greeting customers by name and checking batteries and tires and all sorts of things. I will definitly bring my car here for its service needs. This place Rocks! The only way that they can improve is this: Don't mess with perfection! More

Lil has proven once again that she (and James too) are THE people to go to if you want a Ford parked in your driveway. Her straightforward dealing and knowledge of the product are outstanding. This is THE people to go to if you want a Ford parked in your driveway. Her straightforward dealing and knowledge of the product are outstanding. This is my second F150 from Lil: I will go out of my way to continue bringing business back to her. That in itself should be a testament to what an asset the Garrett's are to the dealership: repeat business. Going through the Financing Department is usually like going to the dentist for a root canal while hungover. However, Rick made the experience surprisingly quick and painless. More

gregg, was great, main reason we purchased car, mike n rick were very helpful and pleasant working with to reach a price amount, rick walked us thru final paperwork in very friendly manner n also sold us rick were very helpful and pleasant working with to reach a price amount, rick walked us thru final paperwork in very friendly manner n also sold us an extended warranty.. ive bought from this location under another name, sales and service were no match for crew working there now,first time i can ever say i really personally like the salesman More

Eric was busy every time we went in, but he made time to accommodate our every request. He worked with us on price and answered all our questions. A far better experience than I've had in the past with ne accommodate our every request. He worked with us on price and answered all our questions. A far better experience than I've had in the past with new car sales. This is a return trip to this dealer and I see no reason I would not go back again. More

From the moment we called on the telephone inquiring about the desired vehicle and when we walked into the dealership, we felt as they were concerned with customer satisfaction as well as making the sal about the desired vehicle and when we walked into the dealership, we felt as they were concerned with customer satisfaction as well as making the sale! Dealerships need an expert on hand to help with Sirius questions and problems. Frustrating. More

Tom always made sure that I was taken care of and that any questions I had were promptly answered. No games type person which made it easier to eventually decide on what kind of truck I wanted. Tom goes t any questions I had were promptly answered. No games type person which made it easier to eventually decide on what kind of truck I wanted. Tom goes the extra mile to me because he was able to work around my schedule even if it meant setting up point of contacts if he was away from the office instead of telling me to call back days later. I saw that the dealership itself is a reason to go, but I also mention Tom as well when showing off my truck and suggesting to others when they're thinking of buying. More

Tom did a great for me in purchasing a car for my son. He was very patient in answering all of our questions (including doing some additional research on very detailed questions which my son had). He rea He was very patient in answering all of our questions (including doing some additional research on very detailed questions which my son had). He realized we had done extensive research and once we were settled on the vehicle we wished to purchased, worked very hard to meet our budget. He presented the incentives available to us and worked to ensure the financing worked for us. I took delivery the next day, and after walking me through the various features and how key aspects of the car worked, I drove it home. A very smooth, efficient and friendly buying experience. I would most certainly recommend Tom to anyone wishing to purchase a new Ford vehicle in the Dallas/Fort Worth area. More

My husband and I dealt with Tom Martin when we bought our Expedition. This was in February of 2010. Most sales people will have nothing to do with you once you buy the car, but not Tom. He is the one we g Expedition. This was in February of 2010. Most sales people will have nothing to do with you once you buy the car, but not Tom. He is the one we go to for all our needs regarding our vehicle! He never fails to make our new car and service experience an enjoyable one! He goes out of his way to make sure his customers are taken care of! Tom is most definitely an asset to Ford Country!! If Tom is there when we need to purchase again, you can guarantee that Ford Country is where we will make that purchase! More