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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

August 20, 2023

Very kind dealership, the workers and environment there is so nice. Thank you for everything More

by Jasonsorto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madi she was so kind and very helpful. Definitely would like to go there if I ever buy another vehicle
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Aug 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jasonsorto, for shopping at Five Star Ford Lewisville. Zack and our sales team remain available for questions at 972-221-2900. Customer satisfaction is always the goal. Enjoy your car. Take care, Kelly Blackwell, General Manager

August 19, 2023

Pleasant people to deal with concerning my services. Service adviser was veer helpful in follow up calls. More

by e.carrena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, e.carrena, for taking the time to review your Five Star Ford Lewisville service experience. Zack and our techs are available for your questions at 972-221-2900. Helping you enjoy your Ford is our goal. Call on us again. Take care, Jimmy Foster, Service Director

August 18, 2023

For over 20 years Sam Pack’s Five Star Ford has been our “Go To” Dealer for all of our vehicle and subsequent maintenance requirements. From start to finish they treat you more like family than just a cust More

by jim.schell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jim, We want you to know we have appreciated all 20 years! Thank you for being a valued customer and friend of Five Star Ford Lewisville. We look forward to seeing you again soon. Call on Ron and the staff any time at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

August 17, 2023

So simple, dropped off truck. Texted process of repair then sent a text at completion with link to pay online. My truck was washed and waiting for me. More

by dannymarotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Danny, We want to thank you for rating your visit to the Five Star Ford Lewisville service department. Ron and our techs are available to you at 972-221-2900. Don't hesitate to call with technical concerns. We appreciate you and your business. Best regards, Jimmy Foster, Service Director

August 16, 2023

We’ve had the best customer relationship ever for thirteen years with 5 Star Ford. More

by KristenSuzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kristen, On behalf of Zack and the entire Five Star Ford Lewisville service team, thank you! Your loyalty has been greatly appreciated and we look forward to helping you with your vehicle care for many more years. Call 972-221-2900 whenever you need our advice. Thank you, Jimmy Foster, Service Director

August 16, 2023

Xavier and Zack were both a pleasure to work with. They made the process quick and simple. More

by BMurphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Perez
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Aug 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations BMurphy on your purchase at Five Star Ford Lewisville. Zack, Xavier, and the entire sales and service want to help you enjoy your Ford. Call on us at 972-221-2900 any time. Thank you for your endorsement and business. Best regards, Kelly Blackwell, General Manager

August 15, 2023

Carina Thompson was so nice and helpful. I appreciate her explain the work that was performed on my car. More

by Boo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Thompson
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Aug 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Boo, We always appreciate hearing from our valued Five Star Ford Lewisville customers. We hope to be your first call every time you have vehicle concerns. Reach Carina and our techs at 972-221-2900. Thank you, Jimmy Foster, Service Director

August 15, 2023

Ron Romano as always professional customer service! Appreciate the quick turnaround. I will bring my vehicles to Five Star as long as he is there. More

by lanceakeeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Lance, Your loyalty to Ron and the Five Star Ford Lewisville service center is greatly appreciated. We look forward to scheduling future appointments at 972-221-2900. Call on Ron and our techs any time for advice. Thank you, Jimmy Foster, Service Director

August 15, 2023

I have been dealing with this dealership since the mid 90’s. Have always had good service from sales and the service department . (Especially Michael Bratcher and Zack Mixon). More

by Rcsc28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rcsc28, Your feedback means a lot to us at Five Star Ford Lewisville. Positive reviews like yours not only motivate our team to continuously improve but also help others make informed decisions when considering their vehicle purchases and service. Thank you for trusting in Michael and Zack. We look forward to your next call at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

August 13, 2023

Zach kept in close contact with me throughout the entire process and service was excellent! More

by mjsj750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mjsj750, We believe in keeping our Five Star Ford Lewisville service customers aware of their vehicle's care. Between visits, reach Zack at 972-221-2900 with questions. Safe travels and thank you for choosing our service center. Take care, Jimmy Foster, Service Director

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