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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

July 14, 2023

Carina was over the top, I want her on my next visit! I’m a very happy customer! More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina sing me a song!
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Jul 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jon, On behalf of Carina and the Five Star Ford Lewisville service team, thank you for your kind words and the trust you have placed in us. Delivering exceptional service and ensuring customer satisfaction are our top priorities, and your feedback reaffirms that we are on the right track. Reach Carina and our techs at 972-221-2900 again. Best Regards, Kelly Blackwell, General Manager

July 14, 2023

Thanks to Jakson Velasquez for the awesome customer service, our purchase went as smooth as it can get, also Hugo at financing was great. More

by Ana Acosta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo, Jakson Velasquez
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Jul 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ana, Thank you for your valuable feedback and business. We truly appreciate your support and the opportunity to serve you at Five Star Ford Lewisville. We look forward to continuing to provide you with the best possible experience in the future. Count on Jakson, Hugo, or me at 972-221-2900 when you have vehicle needs. Best Regards, Kelly Blackwell, General Manager

July 14, 2023

Sam pack five star Ford Lewisville. Service department is excellent! Zack Nixon always takes care of my truck needs. This time, while I was waiting on usual maintenance, I had the oppor More

by bnunneley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryn Harkins
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Jul 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello bnunneley, Your recognition of Zack, Daryn, and Five Star Ford Lewisville is truly appreciated. Thank you for choosing our dealership and let us know when you need future service or are ready for that new truck at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 13, 2023

I have been dealing with this dealership for the last 1999. We have had a good experience with various sales agents and service technicians (Michael Bratcher and Zach Nixon especially). More

by Rcsc28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Rcsc28, At Five Star Ford Lewisville, we strive to provide exceptional service and make car-buying and vehicle care as smooth and enjoyable as possible. It is incredibly rewarding to know that Michael and Zack continue to meet your expectations and deliver on our commitment to customer satisfaction. Thank you for your many years of business and we look forward to serving you for many more. Sincerely, Kelly Blackwell, General Manager

July 13, 2023

Another Great service appointment at Five Star Ford Lewisville today. Always professional, friendly and helpful. More

by Maddied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Maddied, Thank you for your loyalty to the Five Star Ford Lewisville service center. Zack is a great source of vehicle knowledge, so don't hesitate to call him and our techs at 972-221-2900 any time. Safe travels and know that we appreciate you. Best Regards, Kelly Blackwell, General Manager

July 12, 2023

Zach takes great care of our trucks! He ensures all service and repairs are completed to our high standards More

by jenamayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello jenamayer, It is excellent to hear Zack served you well during your recent Five Star Ford Lewisville service visit. Count on us any time you have care concerns at 972-221-2900. We want you to enjoy your Ford fully. Thank you, Kelly Blackwell, General Manager

July 08, 2023

Great staff! from service advisors to shuttle drivers - highly recommend!! Zach is a model service advisor - I have had my trucks serviced here for 7 years no mat More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the shuttle drivers!!!
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Jul 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Scott, Thank you for choosing Five Star Ford Lewisville and for your loyalty and kind review. We value your business and appreciate the trust you have placed in Zack and our service staff. We look forward to serving you again in the future. Call on us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 07, 2023

Tracy, my service advisor was awesome. Very professional and offered 5 star service. Much impressed. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Jul 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mike, We are excited to know that you had a great experience at Five Star Ford Lewisville and that you are satisfied with the service you received. Providing exceptional customer service and ensuring your satisfaction are our top priorities, so it is truly rewarding to know that we have met your expectations. Call on Tracy and our techs again at 972-389-6700. We want you to enjoy your Ford. Thank you, Kelly Blackwell, General Manager

July 06, 2023

Friendly customer service, prompt. Kept up-to-date on status of vehicle. Car wash was a great bonus. More

by daniel.gilada
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tracy, Keith
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Jul 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Daniel, It is great to receive your endorsement of the Five Star Ford Lewisville service department. Communication is key and we welcome all of your vehicle questions at 972-221-2900. We want you to fully enjoy your Ford. Thank you for your business and review. Sincerely, Kelly Blackwell, General Manager

July 05, 2023

Fast and friendly. Matched a price on a tire . Dropped my car off to me! More

by Laffcyn
Recommend Dealer
Yes
Employees Worked With
Kaitlin
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Jul 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Laffcyn, for choosing Five Star Ford Lewisville for your tire needs. We want to make all of your maintenance and repairs convenient. Don't hesitate to let us know when you need our help at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

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