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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

June 24, 2023

Came in for a recall fix. Was able to schedule ahead time and done in a timely manner. Good communication. More

by Christian Pinon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carina
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Jun 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Christian, At Five Star Ford Lewisville, we strive to provide exceptional service and make every customer feel valued. It is good to know that we met your expectations. We believe in going the extra mile to ensure our customers are comfortable and knowledgeable about their vehicles. Call on us again at 972-221-2900. Thank you for your business and review, Kelly Blackwell, General Manager

June 24, 2023

Ron is always a great service manager to work with; I only use him. Great customer service and knowledgeable. More

by Irish52
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Irish52, Thank you for recognizing Ron and the Five Star Ford Lewisville service department. We have an incredible team of professionals who are dedicated to delivering outstanding customer service, and they will be delighted to hear about your satisfaction. If you have any further questions or need assistance, please don't hesitate to contact Ron and our techs at 972-221-2900. We are always here to help. Best Regards, Kelly Blackwell, General Manager

June 21, 2023

Fantastic! Wonderful service from my advisor and tech. Highly recommend and will continue to have my vehicles serviced by this dealership. More

by Maddied
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Maddied, for being a valued Five Star Ford Lewisville customer. Should you have any further questions or require any assistance, please do not hesitate to contact us at 972-221-2900. We are here to help and will gladly go the extra mile to ensure your satisfaction. Best Regards, Kelly Blackwell, General Manager

June 21, 2023

They offer me the home delivery option and thats a really good service. I didn't have to wait int the lobby instead i waited in the comfort of my home. More

by Seidy_herrera
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jo won and Katlin Wright
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Jun 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Seidy_herrera, Thank you for choosing Five Star Ford Lewisville and for taking the time to share your positive experience with others. We genuinely appreciate your support, and we look forward to serving you in the future. Call on us at 972-221-2900 any time you need our vehicle advice. Sincerely, Kelly Blackwell, General Manager

June 20, 2023

I've had the best experience at 5 Star Ford they went above and beyond the call of Duty to fix my situation that another dealership didn't make right and I bought from them I would definitely recommend 5 More

by meliciaMccloyen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Cox & David Zeroogian , Paul Sears
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Jun 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello meliciaMccloyen, Thank you so much for your kind words and for taking the time to share your positive visit at Five Star Ford Lewisville. We are absolutely delighted to hear that you had a great experience with our sales team. Continue to reach us at 972-221-2900. We are here to help and support you even after your purchase. Sincerely, Kelly Blackwell, General Manager

June 16, 2023

Best dealership I have been to with the most amazing and helpful people! I will always be back here for any vehicle needs! More

by Brittany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakson Velasquez
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Jun 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Brittany, on your new Ford! We are excited to serve you at Five Star Ford Lewisville. Call on us again at 972-221-2900 when you have vehicle questions. We want to make owning your new ride the best experience. Thank you for sharing! Best Regards, Kelly Blackwell, General Manager

June 16, 2023

Wonderful and easy purchase online chatting with Dominique and in dealership. Chose our vehicle and in and leaving with ma More

by dlr0916
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominique
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Jun 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello dlr0916, We are happy to know your Five Star Ford Lewisville shopping experience went well. Call on Dominique and our staff at 972-222-2900 whenever you can use our advice. We are here to help you enjoy your vehicle. Thank you for your business and review. Sincerely, Kelly Blackwell, General Manager

June 13, 2023

Ron Romano is a great customer service agent. He was very friendly, explained the service needed in a easy to understand way. He provided a very complete quote and he offered transportation and p More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Francisco, Thank you for your kind words and for choosing Five Star Ford Lewisville. Your support is truly valued, and we are honored to have had the opportunity to serve you. Ron and our techs are always available for your questions at 972-221-2900. Thanks again, Kelly Blackwell, General Manager

June 10, 2023

Prompt, Zach was polite and informing. . Service was quick! The car was protected from stains More

by Ljhall03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ljhall03, We strive to provide exceptional service to every Five Star Ford Lewisville customer, and knowing that we've met or exceeded your expectations brings us immense satisfaction. Continue to reach Zack and our service team at 972-221-2900. We are here to help you enjoy your car. Thank you, Kelly Blackwell, General Manager

June 10, 2023

Zack is always great. He cares about your needs. He keeps you informed about your vehicle. More

by mikeskyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello mikeskyking, Thank you for your kind words and for being a part of the Five Star Ford Lewisville family. We look forward to serving you in the future and exceeding your expectations once again. Reach Zack and our service team at 972-221-2900 any time you need vehicle advice. Take Care, Kelly Blackwell, General Manager

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