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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

May 29, 2023

Katlin Wright was phenomenal in making me feel like a welcome customer a smile on her face. Thank you Katlin More

by barb40rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylin Wright
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May 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello barb40rose, The Five Star Ford Lewisville team works diligently to provide exceptional service and ensure that our customers feel valued and satisfied. It's wonderful to know that Kaitlin met your expectations and made your service a positive experience. Call on us again at 972-221-2900. Thank you, Kelly Blackwell, General Manager

May 27, 2023

Excellent service and! We were kept up to date on the progress of our vehicles! Zack is a tremendous asset to your company! More

by Jim Lawson
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jim, Your kind words mean a lot to all of us at Five Star Ford Lewisville and will be shared with Zack and our team members. We take great pride in delivering exceptional customer service, and your feedback serves as a tremendous motivation for us to continue providing the best experience possible. Thank you for taking the time to recognize Zack. Sincerely, Kelly Blackwell, General Manager

May 27, 2023

Zach is the best! Always makes sure my request and work is done a timely manner. Keeps me informed of status. Great service! More

by katie.garland16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Katie, At Five Star Ford Lewisville, we strive to create a welcoming and satisfying environment for all our customers, and we are delighted that we were able to meet your expectations. Whenever you need Zack's knowledge, call 972-221-2900. It's truly rewarding to know that you left our dealership with a smile on your face. Thank you for sharing, Kelly Blackwell, General Manager

May 26, 2023

Outstanding team. Best I’ve seen from start to finish. Polite and respectful people my next buy will be from them More

by Lzambrano64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcel Taylor
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May 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Lzambrano64, We strive to provide exceptional service to every customer, and your positive experience is a testament to our team's dedication and hard work. We're thrilled to hear that we met your expectations and made your Five Star Ford Lewisville visit a memorable one. Let us know how we can help you enjoy your new Ford by staying in touch at 972-221-2900. We are here for you! Best Regards, Kelly Blackwell, General Manager

May 25, 2023

Katlin Wright was a terrific service rep- efficient and kind. Roberto made the shuttle service very easy, delivering me and later my inspected and repaired Focus safely home. Kudos to 5⭐️ Sam Pack Ford of More

by Meg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Wright, Roberto
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May 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Meg, We are grateful to have had the opportunity to help you enjoy your Focus. Your loyalty means a lot to our service team and we look forward to seeing you again at Five Star Ford Lewisville. Call on us any time at 972-221-2900. Thank you for your continued business and kind words. Best Regards, Kelly Blackwell, General Manager

May 24, 2023

I have bought 3 vehicles there. The service department employees are always are very nice and helpful.I always feel that they care about you and want to get the problem or service do More

by jonpowell72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie should have her picture up here by now
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May 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jon, The Five Star Ford Lewisville service team appreciates knowing they served you well. Thank you for rating your visit and we hope you call us again at 972-221-2900. Safe travels! Best Regards, Kelly Blackwell, General Manager

May 23, 2023

Always friendly and timely service. Every time I need any kind of service I don’t hesitate to bring it to 5 star ford. More

by Eddie153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin
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May 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Eddie153, We always appreciate seeing you in the Five Star Ford Lewisville service center. Thank you for rating our dealership and sharing your recommendation. When we can address future care needs, reach us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

May 23, 2023

Five Star Ford in Lewisville went above and beyond to get me in the vehicle I wanted. Everyone was friendly and welcoming. Patsy was a pleasure to work with. More

by adthompson7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patsy Dowdy
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May 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello adthompson7, Congratulations on your new Ford purchase at Five Star Ford Lewisville. Patsy is a very knowledgeable vehicle source. Call on her and our team at 972-221-2900 any time you have technical or care questions. We want to help you fully enjoy your Ford. Thank you for your kind words! Best Regards, Kelly Blackwell, General Manager

May 22, 2023

Sam Pack Five Star Ford Lewis has always provided great customer service and excellent maintenance! More

by B737NG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello B737MG, Thank you for your high marks for Zack and Five Star Ford Lewisville. We are grateful for the chance to help with the care of your Ford. Any time you have vehicle concerns, we hope to hear from you at 972-221-2900. We are here to help with all of your automotive needs. Take Care, Kelly Blackwell, General Manager

May 22, 2023

Wonderful customer service and were very prompt with handling my service request. Thank you Sam Pack's Five Star Ford of Lewisville, TX. More

by MrGarza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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May 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello MrGarza, We appreciate helping you at Five Star Ford Lewisville! Thank you for recognizing Paul and our service center. Call on us anytime you have maintenance concerns at 972-221-2900. We are here for you! Thanks again, Kelly Blackwell, General Manager

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