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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,312 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,312 reviews

June 05, 2023

Out of all the five star fords locations Lewisville is the best location by far. They are so quick to solve problems and give resolutions! More

by jacque hndz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jacque, We appreciate your kind words regarding Zack and the Five Star Ford Lewisville service department. Our dedicated staff strives to provide a seamless and enjoyable service experience for every customer, and we are glad to hear that we hit the mark with you. Call on us any time you need our help at 972-221-2900. Thank you for your review and business, Kelly Blackwell, General Manager

June 03, 2023

My service experiences here have always been good. We live 45 minutes away and Zach made the process of bringing our vehicle in quick and simple. Gave me daily updates until the work was finished. Muc More

by finhead9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Blackwell
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Jun 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello finhead9, Receiving high marks and positive comments from satisfied customers like yourself is incredibly rewarding and a testament to the hard work and commitment the Five Star Ford Lewisville team puts into delivering a satisfying experience. Your words of appreciation motivate us to continuously raise the bar and maintain the highest service standards. Call on our service staff any time at 972-221-2900. Thank you, Kelly Blackwell, General Manager

Jun 06, 2023 -

finhead9 responded

I know many people are quick to leave negative reviews but less likely to be positive so its my pleasure to do so. My family has bought or leased 10+ vehicles there, most through Michael B. (the ONLY salesperson I have asked for more than once). Tom A. solved a big issue I had last year while buying my Ranger. Finance is always low-key, options presented but not pushed. I've seen the GM change here a few times but the current operation is fantastic, great communication. Keep it up! Russ M.

June 03, 2023

Fast and friendly service! I use them for all my vehicles. The staff is knowledgeable and wonderful to work with! More

by Bonnie McNair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Jun 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Bonnie, for taking the time to review your Five Star Ford Lewisville service visit. We truly appreciate your trust in our dealership and look forward to welcoming you back in the future. Call on us any time at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

June 01, 2023

I believe in supporting local businesses, Dominic Byrd my salesman is a Local guy, he was awesome, he was very thorough, I believe he did everything he could to earn my business. The financing part, of the More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Byrd - 5 STARS!
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Jun 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kevin, Thank you so much for your kind words and endorsement of Dominic and Five Star Ford Lewisville. We greatly appreciate your trust in us and are thrilled to hear that you had a positive experience purchasing your new car. Your satisfaction is our top priority, and it means the world to us that you took the time to share your feedback. Reach us any time with technical or care questions at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

June 01, 2023

They’re very friendly and the service is very good and efficient. Thank you all More

by magdalena martinex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Magdalena, On behalf of Zack and the Five Star Ford Lewisville service team, thank you for the high marks! If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us at 972-221-2900. We're always here to lend a helping hand. Safe travels! Best Regards, Kelly Blackwell, General Manager

May 31, 2023

Brought my truck back to the place we purchased it because I trust 5 Star Ford. I’m visiting from out of state and needed minor repairs and 5 Star Ford still had all our records of original purchase a More

by hdmomma54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Mosqueda
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Jun 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello hdmomma54, Thank you for choosing Five Star Ford Lewisville's service center for your automotive needs. We truly appreciate your trust and confidence in our team to take care of your vehicle. We strive to provide exceptional service and ensure that our customers receive the highest level of care. Reach Susana and our skilled technicians at 972-221-2900 when you need our advice. Take Care, Kelly Blackwell, General Manager

May 31, 2023

Sam Pack's Five Star Ford has been my choice for serving my cars for more than 20 years. The staff is personable and professional. Thank you! More

by Connie53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee
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Jun 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Connie53, Thank you so much for your kind words and endorsement of Five Star Ford Lewisville. We greatly appreciate your trust in us and are thrilled to hear that you had a positive experience in our service center. Your satisfaction is our top priority, and it means the world to us that you continue to choose our dealership. We look forward to hearing from you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

May 30, 2023

Great job of service by Zach & the Team at Sam Pack. This is my 5th truck from the dealership. They always deliver the truck I want & keep it running great with service. More

by dennylindaiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Denny, for taking the time to acknowledge Zack and Five Star Ford Lewisville. When you have questions about your truck, reach our service team at 972-221-2900. We look forward to helping you enjoy your Ford for years to come. Take Care, Kelly Blackwell, General Manager

May 30, 2023

Ron Romero was the gentleman that helped me. I couldn’t ask for a better person to take care of my needs. Very informative and professional. More

by Angiemo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Angiemo1, for choosing Five Star Ford Lewisville. If there's anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out to us at 972-221-2900. We're always here to help and ready to provide you with the same outstanding service in the future. Safe travels, Kelly Blackwell, General Manager

May 30, 2023

Great people and super communicative and willing to go above and beyond. Great experience with Ron and the team! More

by Martin P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Martin, Your feedback means a lot to us at Five Star Ford Lewisville, and it motivates us to keep delivering outstanding customer service and quality products. If there is anything else we can assist you with in the future, please don't hesitate to reach out at 972-221-2900. We are always here to help. Thank you for your review and business. Sincerely, Kelly Blackwell, General Manager

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