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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

April 12, 2023

I was away from Sam Pack 5 Star Lewisville for a few years but now I am back to stay. It's true, you don't know what you've got until you really need it. Everything was handled perfectly. Zack Nixon is More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Jerry responded

It's all true!!!

April 12, 2023

Always a great experience getting my truck serviced. Staff keeps me informed throughout the entire process!! More

by leemcfaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

Service was prompt, professional, and proficient! Five Star Ford is my preferred Ford Dealer. Thank you for the outstanding staff and service. More

by KristalandTrey
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Cynthia Olivarez,
Apr 12, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello KristaandTrey, We always appreciate hearing from our satisfied Five Star Ford Lewisville guests. Thank you for recognizing Cynthia and the service department. We hope you count on us again. Reach out to 972-221-2900 when you have future vehicle needs. Sincerely, Kelly Blackwell, General Manager

April 10, 2023

Sam Pack’s Five Star Ford - Lewisville has the Best Service In Dallas/ Ft. Worth! More

by aventura_1028
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for recognizing Ron and Five Star Ford Lewisville, aventura_1028! Keeping your Ford in great condition is the goal. Don't hesitate to call 972-221-2900 when you have technology or care concerns. We want to be your only call for automotive services. Take Care, Kelly Blackwell, General Manager

April 10, 2023

I was very impressed with 5 Star Ford. They were prompt, friendly and professional. They also took great care of my vehicle. I will continue to use 5 Star Ford to service my vehicle and wi More

by Kaylat10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kaylat10, We appreciate you at Five Star Ford Lewisville and we want you knowledgeable about the care of your Ford. Reach Zack and our techs at 972-221-2900 whenever you have vehicle concerns. Thank you for your high marks and business. We look forward to hearing from you again. Best Regards, Kelly Blackwell, General Manager

April 10, 2023

My service rep was amazing. First time at your location. I will return. Thank you for the experience More

by Tricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Tricia, for taking a moment to rate your Five Star Ford Lewisville service visit with Zack. We are excited to welcome you to our dealership and we hope you count on us again. When you have future vehicle care needs, we want to hear from you at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

April 08, 2023

Zach has always listened to our concerns and has acted on them in a swift amount of time as his service department could get us in for service. We appreciate all that he has done under some very challenging More

by Mkwds007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mkwds007! Zack is a very knowledgeable Ford rep and very customer focused. Between visits, don't hesitate to call 972-221-2900. Our service team is here to help you enjoy your vehicle. Safe travels and call on us anytime. Sincerely, Kelly Blackwell, General Manager

April 06, 2023

Susan was very prompt letting me know with repairs and diagnostic. I am very great full with the over experience. Highly recommend. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Perez
Apr 07, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Joe, Communication is a key factor in our customer service at Five Star Ford Lewisville. Susana and our techs are always available for your vehicle questions at 972-221-2900. Thank you for choosing our dealership, we hope you count on us again. Best Regards, Kelly Blackwell, General Manager

April 06, 2023

So for my interactions with the the team members at this dealership has been very good. The people I've dealt with in the various departments up to this point have been professional and courteous. More

by 5StarMark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins
Apr 07, 2023 -

Sam Pack's Five Star Ford Lewisville responded

5StarMark, Thank you for sharing your feedback. We are grateful to help with the care of your Ford at Five Star Ford Lewisville. Reach Julie and our techs at 972-221-2900. We hope to see you again. Take Care, Kelly Blackwell, General Manager

April 05, 2023

Great service department, with very friendly staff. Kept me aware of the status of my repairs, with frequent updates. More

by Copesintx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Copesintx, for taking the time to endorse Zack and Five Star Ford Lewisville. Your driving comfort and safety are the goals. Count on Zack and our techs again. Call 972-221-2900 when you need service. Take Care, Kelly Blackwell, General Manager

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