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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,302 reviews
March 26, 2023
Paul the Service Manager took the time to explain what caused our engine issues and resolution. He was professional and very pleasant to work with. We felt that he heard our concerns and felt valued. This caused our engine issues and resolution. He was professional and very pleasant to work with. We felt that he heard our concerns and felt valued. This employee is what makes us raving fans of Five Star Ford Lewisville! All dealerships need employees like Paul! More
by Nan
Employees Worked With
Paul Sears
March 26, 2023
Ron Romano was my Service contact. He was very helpful and always had a helpful fil and pleasant manner when talking and communicating by text. The staff and support people I encounter He was very helpful and always had a helpful fil and pleasant manner when talking and communicating by text. The staff and support people I encountered were also on the ball and helpful. I highly recommend working with this Sam Pack location and this staff. More
by Jayarter
March 25, 2023
I don't like this system bc I already wrote the review but it did not submit it because I had to log in. Very frustrating! This dealer is great but this review system sucks. but it did not submit it because I had to log in. Very frustrating! This dealer is great but this review system sucks. More
by Gary
Employees Worked With
March 24, 2023
Professional, committed to doing the absolute best job. Honest, reliable. Service on time. Service managers are personable. Honest, reliable. Service on time. Service managers are personable. More
by K2LHAYES
Employees Worked With
March 24, 2023
Zach is always friendly and honest. Keeps me in the loop and makes it an easy experience. Keeps me in the loop and makes it an easy experience. More
by Jedintex
Employees Worked With
March 24, 2023
Loved the ability to have the technician come to my home to service my car. Game changer!!! to service my car. Game changer!!! More
by A hetz
Employees Worked With
March 24, 2023
I have an expedition, and I take it to Paul Schroeder, fleet manager for all services. He makes sure that I am taken care of in a timely manner and I always make an appointment. This my third truck th fleet manager for all services. He makes sure that I am taken care of in a timely manner and I always make an appointment. This my third truck that he has serviced and I would not go anywhere else. They make me feel special. More
by Jacki
Employees Worked With
Paul Schroeder
March 23, 2023
Pete kept me informed throughout the process, I appreciate the customer service and the information provided. appreciate the customer service and the information provided. More
by tykiry25
