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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,302 reviews
March 10, 2023
Pete, my service tech, was efficient, polite, and friendly. I needed to be out in an hour and the guy who did my tires worked hard to meet that goal. I couldn't be happier...I generally don't go t friendly. I needed to be out in an hour and the guy who did my tires worked hard to meet that goal. I couldn't be happier...I generally don't go to dealers for service because it always seems to take so long but with this experience I will certainly try again...my thanks More
by Peabodyp85
Employees Worked With
Pete york
March 10, 2023
Five Star Ford & Zach have been exceptional the many times I have had my truck there. Great communication on status and great results. times I have had my truck there. Great communication on status and great results. More
by Scott
Employees Worked With
March 10, 2023
Ron and the team did an awesome job as always. I always bring my fords to 5 Star of Lewisville Thank you I always bring my fords to 5 Star of Lewisville Thank you More
by dfrevert172
Employees Worked With
March 09, 2023
5 stars because the work was done well even if it took much longer than expected. Ride home was provided and return offered. much longer than expected. Ride home was provided and return offered. More
by rlborger
Employees Worked With
March 09, 2023
Sam Pack's Five Star Ford Lewisville has always given the best customer service to me from the time we purchased my car three years ago to today, but now they are even better. I am very impressed with their best customer service to me from the time we purchased my car three years ago to today, but now they are even better. I am very impressed with their new valet service. I work from home and they picked up my car and delivered back to me same day without disrupting my workday. Pete was my service representative. He not only kept me informed and asked my preference on service options, but went above and beyond when he had to order my replacement tires and get them on and my car back to me same day. He really put out extra effort to get everything coordinated. Very much appreciated!!! Everyone was super great to me, and me being a widow just since Aug. 2021 gave me great comfort and appreciation of them taking such good care of servicing my car and keeping me safe on the road for another year. More
by Darladgrossman
Employees Worked With
Pete York
March 09, 2023
Great mobile service. Very convenient and easy to use. I also loved that it was the same price as taking it into the dealership. Will definitely do again! Very convenient and easy to use. I also loved that it was the same price as taking it into the dealership. Will definitely do again! More
by RyanA
Employees Worked With
Can't remember names
March 08, 2023
Ron took care of my truck as a professional. Great job! Definitely will take my truck to Ron for all my service needs. Great job! Definitely will take my truck to Ron for all my service needs. More
by Anthony Chadwick Kestler
Employees Worked With
March 08, 2023
Ron Romano is a consummate professional! He is honest and trustworthy. I always know I can count on him for sound and exact solutions. He is THE reason I come back to this dealership! He is honest and trustworthy. I always know I can count on him for sound and exact solutions. He is THE reason I come back to this dealership! More
by tlspector
Employees Worked With
March 08, 2023
Ron Romano is by far the best at what he does. I always receive great communication, honest timelines, and is excellent at diagnosing issues in advance. I always receive great communication, honest timelines, and is excellent at diagnosing issues in advance. More
by Brian Dudley
Employees Worked With
March 07, 2023
The tech was very knowledgeable and explained what he was doing and why. Very detailed. doing and why. Very detailed. More
by Willieharrison2009
