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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,302 reviews
January 04, 2023
Ok I will start with hunter in sales who went out of his way to help me out. Even though he didn't work in the service department and they were closed for the night; he took the time to show me how to prope way to help me out. Even though he didn't work in the service department and they were closed for the night; he took the time to show me how to properly drop off the car and helped me through a very rough day with a smile the whole time. He is definitely a big reason I will be using you guys for all my future service needs. Then both Luis in service and Julie from service provided the best costumer service I've seen in a very long time. I don't normally ever leave reviews but I can't get over how amazing they all were to me. Thank you all so much! More
by Brandenh53
Employees Worked With
Luis,Julie , Hunter Liggett
January 03, 2023
Pete York and the service team were excellent. They offered to do pickup and delivery but I choose to come and see the dealership service dept for my first service on my Bronco Raptor. They did They offered to do pickup and delivery but I choose to come and see the dealership service dept for my first service on my Bronco Raptor. They did a terrific job and were very punctual and friendly. More
by ken.l.bell
Employees Worked With
Pete York
January 01, 2023
Had a great experience working with Zach from the service team! I was kept informed of the progress regularly and was able to get my car back on time. team! I was kept informed of the progress regularly and was able to get my car back on time. More
by ajit.pats
Employees Worked With
December 31, 2022
Awesome customer service! They even dropped my Truck off at my home! Will be using again for all my vehicle needs. Thank you They even dropped my Truck off at my home! Will be using again for all my vehicle needs. Thank you More
by harley01rider
Employees Worked With
Other Employees :
Paul Schroeder, Annette Congrove, Paul Sears
December 31, 2022
Dakota and the service team were great! From pick up to delivery at my job’s doorstep!! From pick up to delivery at my job’s doorstep!! More
by james93
Employees Worked With
Other Employees :
Paul Schroeder, Annette Congrove, Paul Sears
December 31, 2022
The best customer service I have received in a very long time. Chuck, took care of me and make sure that I was taken care of and constant communication with me. time. Chuck, took care of me and make sure that I was taken care of and constant communication with me. More
by leninrodriguez30
Employees Worked With
Chuck Lee
December 31, 2022
Added an accessory to my new truck, Dakota was helpful, friendly and the team had me in and out by the time they committed. Also the workstation with wifi kept me working without interruption. Thanks friendly and the team had me in and out by the time they committed. Also the workstation with wifi kept me working without interruption. Thanks More
by mcupps1
Employees Worked With
Dakota H
