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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

November 04, 2022

Everyone we dealt with was friendly and knowledgeable. They were very helpful when we were stranded on the road. More

by Killiontg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck, Darion, Dalton, and especially James., Annette Congrove
Nov 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Killiontg, for taking the time to rate your Five Star Ford Lewisville service experience. We were happy to help you get back on the road safely. Let us know when you have future care needs at 972-221-2900. We will be ready to help. Best Regards, Kelly Blackwell, General Manager

November 03, 2022

They’re awesome especially Zach! !! Thank you 5 star Ford!! You are the best. Everyone is so nice & helpful. More

by Alysha Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Alysha, We want you comfortable in your Ford! Any time you have vehicle questions, reach Zack and our techs at 972-221-2900. Thank you for choosing Five Star Ford Lewisville. We look forward to seeing you again. Thank you, Kelly Blackwell, General Manager

November 03, 2022

Years of the best service I could get from the Ford dealership in the DFW area. More

by orangeoppa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Orangeoppa, Thank you for continuing to choose Five Star Ford Lewisville for your vehicle needs. When you want automotive advice, reach us at 972-221-2900. Zack and our team will be ready to help. Safe travels, Kelly Blackwell, General Manager

November 02, 2022

My experience was very positive. Julie Collins was very helpful. She got my truck in for same day service, applied my SP 5⭐ Ford coupon & kept me informed throughout. 👍 More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Collins
Nov 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Chris, for taking the time to rate your Five Star Ford Lewisville service experience. When you have future truck care needs, Julie and our team look forward to hearing from you at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

November 02, 2022

Timing of repair was much faster than anticipated and was appreciated very much. Communications was excellent. More

by FMRES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Collins
Nov 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

FMRES, We appreciate hearing you found your Five Star Ford Lewisville service visit efficient. We find communicating with our customers important, so any time you need our knowledge reach us at 972-221-2900. Thank you for choosing our dealership and service center. Sincerely, Kelly Blackwell, General Manager

November 01, 2022

Zach is our go-to service manager. He takes great care, tries all options to be most cost effective. More

by NickV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

NickV, We really appreciate you visiting the service center at Five Star Ford Lewisville. When Zack and our techs can answer your technical questions, call us at 972-221-2900. We want to help you feel comfortable in your Ford. Thank you for sharing, Kelly Blackwell, General Manager

November 01, 2022

Ron was helpful knowledgeable courteous he worked with warranty company to comply with their terms in a timely manner More

by capshelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Capshelton, It is great to hear you found working with Ron and the Five Star Ford Lewisville service team efficient. Expect the same service during future visits, as well. When we can offer our Ford advice, please reach us at 972-221-2900. Thank you for your business and review, Kelly Blackwell, General Manager

October 28, 2022

These guys was great they got me in quick, they took care of the problem & kept in touch with me and made me proud and happier. Their definitely a true service number one company I will be back thank you g More

by J.Fisher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr.Chuck & Dakota & Sean
Oct 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thanks for your endorsement of the Five Star Ford Lewisville service department, J. Fisher! We are grateful for the chance to help you care for your Ford. Your questions are always welcome at 972-221-2900. We appreciate serving you, Kelly Blackwell, General Manager

October 27, 2022

Zach is great to deal with, he works hard to help you as a customer, and does so respectfully. He was thorough and made sure that all of my concerns for my car were addressed. He kept me informed of the p More

by Arden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Nixon
Oct 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Arden, We appreciate hearing your Five Star Ford Lewisville service experience went well. Expect the same service every time you stop by. Communication is key to enjoying your Ford, so call us at 972-221-2900 any time you need advice. Thank you for your great review, Kelly Blackwell, General Manager

October 27, 2022

Paul is always taking care of everything we need. Always coming back to for Paul More

by Sdice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Oct 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Sdice, Your loyalty to Paul and the Five Star Ford Lewisville service center is appreciated. Keeping your Ford running well is definitely the goal. Let us know when you need another appointment at 972-221-2900. We will look forward to seeing you again. Thank you, Kelly Blackwell, General Manager

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