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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,302 reviews
October 14, 2022
My service person did a great job of improvising w/out a tool he didn't have in the mobile unit. He explained the bushing recall we'll & checked my filter b/c my car just dies w/out notice.He also noticed tool he didn't have in the mobile unit. He explained the bushing recall we'll & checked my filter b/c my car just dies w/out notice.He also noticed my coolant was low & rear brakes needed immediate attention. More
by Carolin
Employees Worked With
Service Dept/mobile mechanic
October 14, 2022
Five Star Ford In Lewisville has been the only place we shop for and service our vehicles for over 10 years. The number one reason is an excellent service guy Zach -the mustache guy- who knows how to take shop for and service our vehicles for over 10 years. The number one reason is an excellent service guy Zach -the mustache guy- who knows how to take care of people. He is personable as well as knowledgeable. More
by Gino
Employees Worked With
October 13, 2022
Fantastic dealership. Ron Romano is an excellent Service Manager. Those working on vehicle do a great. In this day and age it hard to find people so dedicated to their job Ron Romano is an excellent Service Manager. Those working on vehicle do a great. In this day and age it hard to find people so dedicated to their jobs and customer service. More
by kenyon1025
Employees Worked With
October 13, 2022
Paul and the service team knocked it out of the park. They got my truck in and out in a timely matter and made me feel like I was part of their family with their service. They got my truck in and out in a timely matter and made me feel like I was part of their family with their service. More
by heasprey
Employees Worked With
Paul Schroeder
October 13, 2022
It was not clarified who my service advisor was. Had to call several different times. When I was transferred to talk to service advisor he said that he is not assigned to that job and did not have t Had to call several different times. When I was transferred to talk to service advisor he said that he is not assigned to that job and did not have time to babysit other peoples jobs and was given a number to talk to another advisor. Had to call to check on status to find out what was going on with vehicle. More
by Jthroneberry
Employees Worked With
Zach, Aaron
October 13, 2022
Zach in service always takes good care of our vehicles. He also keeps us well informed of the services being completed as well as future service recommendations! He also keeps us well informed of the services being completed as well as future service recommendations! More
by jenamayer
Employees Worked With
October 12, 2022
Very easy to work with. Communication with Zach throughout the process was excellent in my view. Communication with Zach throughout the process was excellent in my view. More
by thibados
Employees Worked With
October 11, 2022
service rep is great. always kept me in the loop as to the status of my car. and solved issues that arose. always kept me in the loop as to the status of my car. and solved issues that arose. More
by billc
Employees Worked With
October 10, 2022
My service rep, Pete York was very responsive and got through supply chain issues and was able to locate part and complete entire service within the quoted time line commitments. through supply chain issues and was able to locate part and complete entire service within the quoted time line commitments. More
by Michaelc@favnet.net
Employees Worked With
Pete York
