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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

August 12, 2022

Good service. Timely fashion. They communicated with me and kept me in the loop. I'd choose them again. More

by jujubean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, Annette Congrove
Aug 13, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jujubean, We are so happy to hear about your positive experience during your Five Star Subaru service visit. Communication continues to be a priority, so reach Annette, Pete, or me at 972-221-2900. We hope to have the chance to address future care concerns. Thank you, Kelly Blackwell, General Manager

August 11, 2022

Great service department they keep you well informed about your service and warranty work throughout…… More

by Big CHRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Aug 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Big Chris, It is great to hear you found the Five Star Ford Lewisville process helpful. Sharing our knowledge is always available. Give us a call at 972-221-2900 any time you have vehicle concerns. Thank you for your business and feedback, Kelly Blackwell, General Manager

August 10, 2022

The experience was fantastic, Mo have been working for me for the last 6 months untill he indeed had a car for my needs. Thank you everyone More

by albertowheeler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Albasha
Aug 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations on your Five Star Ford Lewisville purchase, albertowheeler! It is great to hear Moe worked hard on your behalf. We look forward to helping you enjoy your new Ford. Stop by or call 972-221-2900. We are here to answer all of your vehicle questions. Thank you, Kelly Blackwell, General Manager

August 10, 2022

Aaron and chuck provided outstanding service when my power steering pump failed. Erin properly evaluating the problem kept us informed in the repair process and when the vehicle is ready to be picked u More

by S Rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron and chuck
Aug 11, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for rating your Five Star Ford Lewisville service visit, S Rogers. Customer experience is a focus at our dealership. We hope to answer all of your future maintenance questions. Reach us again at 972-221-2900. Take Care, Kelly Blackwell, General Manager

August 10, 2022

Paul and his team really give excellent service and are very considerate. I do not feel pressured into services I don’t need. Excellent. More

by Greggweber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Aug 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Greggweber, for continuing to choose Five Star Ford Lewisville. Paul and our techs welcome questions between visits at 972-221-2900. Expect excellent service every time you are here. We appreciate you! Best Regards, Kelly Blackwell, General Manager

August 10, 2022

They were extremely helpful in our long distance service. Very efficient, courteous, and very friendly. More

by rodsueand
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

rodsueand responded

Great long distance service. Everyone we talked to was friendly and courteous. The car was clean and ran great.

Aug 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rodsueand, The Five Star Ford Lewisville service team is here for you! Any time you need our advice, please reach us at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

August 10, 2022

Found the car I was looking for, and happy with the service this dealership provided. Moe and Kameron are stand up guys and kept their word. I have a lot of respect for those guys. More

by andre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Albasha
Aug 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Andre, We are excited you found the right vehicle at Five Star Ford Lewisville. Thank you for endorsing Moe and Kameron. We look forward to helping you enjoy your Ford. Call us with questions any time at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

August 08, 2022

I bought my Expedition from Five Star several years ago and have alway gone back to them for service. They really seem like a family organization that puts the customer first. I felt that way when I bought More

by jamiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
Aug 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jamiller, It is great to hear you feel our family atmosphere at Five Star Ford Lewisville. We are grateful to have your endorsement. Whenever you need our advice, we are here for you at 972-221-2900. Thank you for your commitment to our group. Sincerely, Kelly Blackwell, General Manager

August 07, 2022

Great service, great customer support, great communication, and best of all, GOOD PEOPLE!!!!!! They are my go to dealer. More

by Deheffleynone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Deheffleynone, for letting us know your Five Star Ford Lewisville service visit went well. When Zack or our techs can address your Ford's care, reach us at 972-221-2900. We want to answer all of your vehicle questions. Take Care, Kelly Blackwell, General Manager

August 05, 2022

Zach was great to work with. He kept me updated throughout the time you had the car. Very helpful with the rebate too More

by Ronjedihenry
Customer Service
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ronjedihenry, for rating your visit to the Five Star Ford Lewisville service center. When Zack or our techs can answer any vehicle question, please reach us at 972-221-2900. We are here for you! Best Regards, Kelly Blackwell, General Manager

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