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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

July 18, 2022

Great job nice doing business there friendly staff would recommend to friends and family members More

by Adamsp914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
Jul 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville for your vehicle care, Adamsp914. Jon and our techs remain available at 972-221-2900 to address all of your automotive concerns. Safe travels and reach our team any time! Best Regards, Kelly Blackwell, General Manager

July 18, 2022

Annette is fabulous! !! Whatever you are paying her, it's not enough. She actually gives you real time responses and good information. More

by mjbl2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Jul 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Mjbl2020@yahoo.com, It is always great to hear from our valued Five Star Ford Lewisville customers. Thank you for acknowledging Annette and our service team. We look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 18, 2022

This a wonderful dealership. When I need to purchase a new vehicle this is where I come More

by Amosgladys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Wasson
Jul 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Amosgladys, Thank you for endorsing Five Star Ford Lewisville. We look forward to helping you with future auto needs. Let us know when and how we can assist you at 972-221-2900. We will look forward to seeing you. Best Regards, Kelly Blackwell, General Manager

July 16, 2022

Came in and was helped immediately for my appointment for service I was kept informed and enjoyed the facility my car was washed and vacuumed when returned to me More

by Jon
Recommend Dealer
Yes
Employees Worked With
Pet
Jul 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

We're happy to hear you had a seamless Five Star Ford Lewisville service visit, Jon! Thanks for the high marks and your feedback. Pete and our techs welcome your questions at 972-221-2900. Safe travels and reach out any time. Best Regards, Kelly Blackwell, General Manager

July 14, 2022

I really enjoy the service at Five Star Ford of Lewisville the people are friendly, the dealership is clean, and the overall experience is very good. More

by Adamrenfro100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Jul 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Adamrenfro100, Thanks for the great review! It's a team effort at Five Star Ford Lewisville and we couldn't be happier to see that our staff went above and beyond to provide you with the best service possible. We look forward to scheduling your next appointment at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 14, 2022

Zach Nixon is world class! Great service experience and fantastic communication on what needs to be done. My vehicle was at the dealer for some time and Zach was in constant c More

by KipRadoSr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

KipRadoSr, Thanks for recognizing Zack and the Five Star Ford Lewisville service center. Customer communication continues. Reach Zack and our techs at 972-221-2900 any time. We look forward to seeing you again. Take Care, Kelly Blackwell, General Manager

Jul 15, 2022 -

KipRadoSr responded

Zach Nixon knows how to take care of his customers. It's a very trying time in the automotive industry with parts shortages and delays in getting major service items fixed. Zach organizes the work-orders and prioritizes them according to what's available and needs to be fixed first. He keeps you posted daily via text and is transparent with wait times and other possible delays. I wish more people would be more understanding during times like this because not only are the service advisors backed up and stressed, so are the techs working on the vehicles. I appreciate Zach and the care he took to fixing my vehicle. Kudos to 5-Star Lewisville for employing someone like Zach. Hopefully he's rewarded appropriately.

July 14, 2022

Moe was fantastic! He kept me in the loop through the whole process, even though that process took over 7 months! More

by staciln
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Albasha
Jul 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Congrats on your new Ford, staciln! We were happy to finally have delivered your vehicle. Thanks for rating Moe and your Five Star Ford Lewisville ordering and shopping experience. Let us know how we can help you enjoy your ride at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 13, 2022

The service department did everything be necessary to get my Ford running properly. They made only necessary repairs keeping my costs as reasonable as possible. More

by timzimmerman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jul 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

We're happy to hear you had a seamless Five Star Ford Lewisville service experience, timzimmerman. Thanks for the high marks! Reach Paul and our techs with all of your vehicle questions at 972-221-2900. We are here for you. Take Care, Kelly Blackwell, General Manager

July 13, 2022

Service so far as been great on the new vehicle. Zach is very attentive and keeps you informed. More

by Ettabug1255
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ettabug1255, for taking the time to rate your visit to Five Star Ford Lewisville. Keeping you aware of your vehicle's care is the goal. Don't hesitate to call Zack and our service staff at 972-221-2900. We hope to hear from you again. Take Care, Kelly Blackwell, General Manager

July 13, 2022

My car battery had to be replaced and I was scheduled without an appointment to have my battery replaced. More

by Fresh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing Five Star Ford Lewisville for your battery replacement, Fresh. When you have future vehicle needs, we look forward to hearing from you at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

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