Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville Ford was the ONLY FORD DEALER IN THE AREA that would agree to do more than an oil change on a Saturday, and what a PHENOMENAL job they did. Our F150 TURNED OFF on I35 Friday at 4:32pm. Got it to Z would agree to do more than an oil change on a Saturday, and what a PHENOMENAL job they did. Our F150 TURNED OFF on I35 Friday at 4:32pm. Got it to Zach Nixon and the folks at Sam Pack Ford and the went above and beyond diagnosing the problems. I would not ever hesitate to go back to them for anything. Thank times over. More

Malcom was amazing! He did everything in his power to keep my payments within a range I was comfortable with and made sure everything possible was taken care of. Honest He did everything in his power to keep my payments within a range I was comfortable with and made sure everything possible was taken care of. Honest and straightforward while being easy to talk to. Absolutely great. More

I had originally left a negative review on Sunday 7/7 regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got a call first thing Monday morning from the General Manager Andrea Ballard. I explained what had happed and that I had an appointment that afternoon with another dealership for figure out what the noise I was hearing in my Ford Bronco. I was told by Andrea that this is not how things are done at Sam Pack's and that the issue would be handled. They sent a driver that afternoon to pick up my vehicle and gave me a nice loaner. Throughout the whole process, I was getting text messages from Andrea and service keeping me updated on the process of the issue. I got a call from Sean Quackenbush the service director and he explained to me what the issue was and that it has been taken care of. Repairs were completed in a timely manner. My vehicle was returned to me today by Richard Howell, very nice and polite man. Thank you to Joeme Dow for helping me through the process of getting me the loaner vehicle as well. Julie Tucker for keeping me updated on the repair process and especially to Andrea Ballard for taking the time to put all of this together and overseeing that my vehicle issues were being taken care of. All of these folks went above and beyond amazing customer service!! Highly recommend this dealership. Especially for repairs. More

Wow! Zach and the their service department was beyond expectations. Honestly I don’t think I’ve ever been treated so well. He made sure my service contrac Zach and the their service department was beyond expectations. Honestly I don’t think I’ve ever been treated so well. He made sure my service contract covered the issues and they were fast and timely… I felt like I was a vip even tho I didn’t even purchase my car at that dealership! If you have a ford go there! Ask for Zach- you’ll be better for it! More

Ron is the reason I bring my car to Sam Packs of Lewisville. Outstanding Customer Service. Lewisville. Outstanding Customer Service. More

Sam Pack’s Five Star Ford Lewisville is real inviting. I stay about an away away from this location, but with the workers they got here, makes my commute worth it. I stay about an away away from this location, but with the workers they got here, makes my commute worth it. More

Great service like I have always experienced. Ron has taken over where Paul has left off. Ron has taken over where Paul has left off. More

Always have had fabulous customer service when bringing any of our cars in. Ron always takes good care of us. Great service ! any of our cars in. Ron always takes good care of us. Great service ! More

I already have! Excellent service! Zack is my all time favorite service rider. 1-10, a perfect 10 Excellent service! Zack is my all time favorite service rider. 1-10, a perfect 10 More

Ron Romano looked after my needs of my first oil change and tire rotation on my new 2023 Ford Edge. He greeted me when I arrived and reviewed everything with me upon completion. and tire rotation on my new 2023 Ford Edge. He greeted me when I arrived and reviewed everything with me upon completion. More