Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
October 19, 2021

Took my car in for pre-paid oil change and tire rotation at my appointment time. They had me complete and on my way in 35 minutes. Great, courteous service. Thanks! More

by TomD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, TomD, for sharing your comments and recognizing Ron and his efforts. We really appreciate your business at Five Star Ford Lewisville. Let us know when we will see you again at 972-221-2900. We will look forward to it. Take Care, Chuck Lee, Service Director

October 19, 2021

Great service as usual. They came out to my office and did the service. Awesome. More

by Sss200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
Report | Print
Oct 20, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Sss200, We appreciate hearing you found our Five Star Ford Lewisville mobile services convenient. Thank you for sharing your feedback and please call us again at 972-221-2900. Kind Regards, Chuck Lee, Service Director

October 17, 2021

I love Sam Pack Ford. I’ve had personal service from them since I bought my Explorer “Ruby” 6 years ago. Recalls to service calls and tires to brakes. They keep me informed and they do not try to do anything More

by Rebelgirl87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears
Report | Print
Oct 18, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Rebelgirl87, We really appreciate the opportunity to help you care for "Ruby" and we look forward to keeping you both safely on the roads for many more years. Reach Zack, Paul, or me at 972-221-2900 any time! Let us know when we will see you both again. Thank you, Chuck Lee, Service Director

October 17, 2021

Great service. They kept me updated and didn’t take long. Thanks again Sam Pack’s. More

by Grcantellano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Grcantellano, Thanks for taking the time to rate your Five Star Ford Lewisville service visit. Zack is a wealth of knowledge and we both welcome additional questions at 972-221-2900. We are here to help you keep safe in your vehicle. Take Care, Chuck Lee, Service Director

October 16, 2021

They are always so helpful and do a fantastic job of getting me in and out quickly. From buying my car to servicing it. They are fast and reliable. You all Rock! Thank you for awesome customer servi More

by Laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Perez, Annette Congrove
Report | Print
Oct 18, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Laurie, We always appreciate seeing you at Five Star Ford Lewisville. Thank you for recognizing our service team and please don't hesitate to call us at 972-221-2900. We are here to help any time you need our automotive advice. Best Regards, Chuck Lee, Service Director

October 16, 2021

As long as people like Paul Schroeder represent FordI As long as people like Paul Schroeder represent Ford I will be a happy camper Judy Groening More

by judyservpro8117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breanna, Paul Schroeder
Report | Print
Oct 18, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Judy! It is great to hear you find your vehicle advice with Paul and Five Star Ford Lewisville. Your driving safety and comfort are our goals. Reach Paul or me at 972-221-2900 again. We appreciate the chance to work with you. Sincerely, Chuck Lee, Service Director

October 15, 2021

Zach is absolutely fabulous! So thankful for all of the exceptional customer service he gave us! He called with regular updates and kept us informed all along the way! More

by HOLBROOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, HOLBROOK, for taking the time to acknowledge Zack and the Five Star Ford Lewisville service department. It is great to hear you found our processes efficient. When we can offer additional vehicle advice, please reach us at 972-221-2900. Best Regards, Chuck Lee, Service Director

October 15, 2021

Service was good. My service tech kept me up on all of the things going on with my car More

by Wchdlh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Wchdlh! It is always great to hear from our satisfied Five Star Ford Lewisville customers. When you have future maintenance concerns, reach our advisors at 972-221-2900. We are here for you when you need us. Thank you, Chuck Lee, Service Director

October 15, 2021

Pete Took the time to keep me informed Ashton the status of my vehicle and also made sure I got the discount for the work done. More

by Bill.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Oct 16, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Bill, Communication is key to keeping our Five Star Ford Lewisville customers knowledgeable about their vehicle care. Please reach Pete or me at 972-221-2900. We want to continue sharing our advice. Thank you, Chuck Lee, Service Director

October 15, 2021

The service here is great. Annette is the main reason I keep coming back. She is by far the best service advisor ever!! More

by rcast1007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Oct 16, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Rcast1007, Thank you for taking the time to recognize Annette and Five Star Ford Lewisville. We are grateful for the chance to help you care for your vehicle and we want to continue hearing from you at 972-221-2900. Don't hesitate to let us know when you need our advice. Take Care, Chuck Lee, Service Director

1
...
102
103
104
...
114