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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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May 23, 2019

Worker Ron Romano was very pleasant and explained everything to me and explained my options. my experience was far better than other dealers I have visited. More

by Ruth McPhate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Ruth, We are here to serve and our goal is to provide you with customer care that will have you coming back for all of your auto needs. Please stay in touch at 972-221-2900 whenever you have automotive concerns. Thank you for choosing Five Star Ford Lewisville. Regards, William Mills, General Sales Manager

May 22, 2019

‘‘This experience was smooth as always I have used Paul as a service advisor for years and this experience was smooth as always. Well notified of everything going on with no surprises. More

by JimmyHV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
May 23, 2019 -

Sam Pack's Five Star Ford Lewisville responded

It is great to hear from you, JimmyHV. Your loyalty to Paul and Five Star Ford Lewisville is greatly appreciated. Whenever you have maintenance or care concerns, please give either of us a call at 972-221-2900. Thank you for choosing our service center. Best Regards, Mike Richardson, Service Director

May 15, 2019

Pleased We have had and still have many Fords in our family. I never hesitate to take them to 5 Star Ford for service and other needs. I’ve always received More

by Hack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
May 16, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Hack! Your loyalty, referrals, and recommendations are greatly appreciated. When Paul, Zach, or I can be of further assistance to you and your family, we are available at 972-221-2900. You are a valued customer at Five Star Ford Lewisville. Take Care, Mike Richardson, Service Director

May 16, 2019 -

Hack responded

Thanks Mike!

May 15, 2019

Help with accessories Helped by Christopher Krause, who went out of his way when he did not have to. Definately not the typical pejorative experience. Thank you Christopher More

by The chirality of pithy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Krause
May 18, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for sharing your review for Christopher Krause. We understand Christopher is a great asset at our associate location Sam Pack's Five Star Ford Carrollton. We are certain the management team at the Carrollton location will be happy to hear of your endorsement for him and their dealership. Your feedback is appreciated by the Sam Pack Auto Group. Take Care, William Mills, General Sales Manager

April 30, 2019

Awesome experience, great customer service. I have been a customer for many years, always a great experience, they get you in and out quickly, my car was washed in and out and never looked bette More

by Stac623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
May 01, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Stac623, for your commitment to Five Star Ford Lewisville. Your feedback is appreciated and we value you as our customer. Please let us know when you have maintenance or repair concerns at 972-221-2900. Safe travels, Mike Richardson, Service Director

April 29, 2019

Great Service everytime Ron at Sam Pack Ford Lewisville always provides Excellent services to my Truck and Car. I always buy Tires from SamPackFord in Lewisville Thank You More

by LaNeYgRiMmEtT67*
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your continued business at our service center. Whenever you have maintenance or repair concerns, please give us a call at 972-221-2900. We value you and your business. Safe Travels, Mike Richardson, Service Director

April 26, 2019

Ford Service Ron always provides great customer care when I bring my car in. I generally have an appointment but I had car trouble at lunch and he got me in and ha More

by Carhelp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Carhelp, Keeping you and your Explorer safely on the roads is definitely a goal for Ron and our service team. Thank you for your commitment to our service center and please let us know whenever you have any maintenance or repair concerns at 972-221-2900. Safe travels, Mike Richardson, Service Director

April 25, 2019

kind , courteous, and very efficient Jason and honorable person. Very knowledgeable. Easy to work with . Took care of my f 150 . The wife is very happy now. It is her work vehicle. And More

by Greg12345!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Murphy
Apr 26, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for the opportunity to keep your truck running properly. Whenever you or your wife have concerns about your vehicles please give Jason or me a call at 972-221-2900. Our goal is to serve you efficiently for years to come. Take Care, Mike Richardson, Service Director

April 19, 2019

Well taken care of Sam Pack’s 5-Star Ford has the best auto service I have ever received. Paul Schroeder is the best service advisor bar none. I’m a customer for life! More

by rrwhittenburg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Apr 20, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your loyalty to Five Star Ford Lewisville and Paul. Having you as a satisfied customer is what we will continue to work for. Please let us know if we can answer your auto questions in between visits at 972-242=6415. Take Care, Mike Richardson, Service Director

April 17, 2019

Vehicle getting serviced Paul who was the person who helped me in Service was great! He knew how and when to communicate to me about my vehicle. Made sure that my visit to the More

by Expi27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Saravia and Jose Saravia , Paul Schroeder
Apr 18, 2019 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Expi27, for sharing your visit with Paul and our service center. Paul is an asset to our customers and our dealership. If he or I can be of further assistance, please reach out to us at 972-221-2900. We are excited to add you to our satisfied customer list. Regards, Mike Richardson, Service Director

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