Sam Pack's Five Star Ford Lewisville - Service Center

Ron Romano does a great job as a service writer at Sam Pack Ford. I live out of town and bring vehicles there when I am visiting. Pack Ford. I live out of town and bring vehicles there when I am visiting. More

I set my service with Zach , on the phone my emails. He messaged me every day about the progress of the repairs . Never met him in person and got my car back . He messaged me every day about the progress of the repairs . Never met him in person and got my car back . More

Our customer service rep, Zach, went above and beyond in helping us to find and fix a problem with our car. helping us to find and fix a problem with our car. More

Craig the service advisor very honest professional taken care of his customer he got everything on point with my F250SD inspection oil change parts replace. Thank you again a five star ford with a A+ team care of his customer he got everything on point with my F250SD inspection oil change parts replace. Thank you again a five star ford with a A+ team. And you car pool was excellent to. More

Our service writer Craig handed us in a professional manner, coached us on maintenance management ideas and helped us us our Ford benefits In coverage for the service. Strongly recommend this Five Star manner, coached us on maintenance management ideas and helped us us our Ford benefits In coverage for the service. Strongly recommend this Five Star location because of Craig 👍🙏🙏 More

Ron is great at his job! ! Excellent work!! My expedition was fixed in a timely manner!! ! Excellent work!! My expedition was fixed in a timely manner!! More

Good clean customer service area. Bathrooms were clean and tidy. Comfy couches and and work areas available. I came in late afternoon and was treated quickly by one of service advisor Bathrooms were clean and tidy. Comfy couches and and work areas available. I came in late afternoon and was treated quickly by one of service advisors. Had a good discussion with him and knew exactly how long the repairs will take. It took a little longer than expected but I was satisfied. The charges were fair, no price gouging like others do. I drove out with a washed truck and problem fixed. Very Happy Customer!! More

Great service. Got me in and out quickly. Very pleased and thankful for all they did. Got me in and out quickly. Very pleased and thankful for all they did. More

My service advisor, Carina, was extremely helpful. She did her best to get my car in and completed in a timely manner! Thank you to everyone, from the service department who worked on my car and also She did her best to get my car in and completed in a timely manner! Thank you to everyone, from the service department who worked on my car and also the driver that gave me a ride home on Monday. I bought my car at this dealership and will be happy to return for any service needed in the future! Thank you! More

Tracy, in Service, is excellent. I’ll always request her any time I’m there for service work. I’ll always request her any time I’m there for service work. More