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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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November 02, 2018

Have always been happy with 5-Star We bought a truck at a great price 8 years ago and have had service and work done on it periodically. Always pleased with the dealership and service. More

by Bluetruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Murphy
Nov 02, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Bluetruck, Both our sales and service departments thank you for your comments and 5-star rating. It is great to know we are your auto dealer and your commitment is very much appreciated. Safe Travels, Justin Compton, General Sales Manager

October 16, 2018

Excellent service Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. More

by BooterB01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Sam Pack's Five Star Ford Lewisville responded

BooterB01, You and your business are appreciated in our service center. Whenever you have maintenance or repair questions please let us know at 972-221-2900. Safe travels, Mike Richardson, Service Director

October 13, 2018

Treated like a VIP I dread having to take my car into the shop and having to deal with the anxiety of being without my vehicle, but all of those feelings slipped away wh More

by CMcGee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Cagle, Dakota Hensley
Oct 13, 2018 -

Sam Pack's Five Star Ford Lewisville responded

CMcGee, Providing you efficient service will always be our goal. Please stay in touch with Dakota or me at 972-221-2900 any time you have auto care concerns. Safe travels, Mike Richardson, Service Director

October 03, 2018

Great Jason Murphy, Service Adviser, was terrific! Was in for service and the tech discovered a problem with the brakes on my Taurus. They had been incorr More

by me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Murphy
Oct 03, 2018 -

Sam Pack's Five Star Ford Lewisville responded

We are happy to know you and your Taurus are safely on the road! Thanks for sharing your comments on the service Jason and our team provided. We all look forward to being of service again. Thank you, Mike Richardson, Service Director

September 26, 2018

Outstanding service experience from Paul Schroeder After researching several local DFW Ford websites I called Mr. Paul Schroeder, Sam Pack Service Manager, based on positive reviews posted online, thi More

by Opa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Sep 27, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Opa, Thank you for taking the time to review Paul and his customer service efforts. It is great to have earned your trust and business. We look forward to maintaining both of your vehicles. Take care, Mike Richardson, Service Director

September 22, 2018

Service department terrible 3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to ha More

by Tom c
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Paul Schroeder, Dakota Hensley, Mike Richardson, Brian Withem, Charles Mayfield, Ivan Carprio, Joriz Galero, Austin Martin
September 21, 2018

I will never give another dollar to Sam Pack's Sam Pack's subcontracted Graham's Wrecker Service to tow my vehicle (Sam Pack's chose them, called them, and agreed to pass on the charges to my bill) More

by Thomas Bont
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joriz Galero
Sep 22, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Thomas, Unfortunately, the shifter was in fact broken when your truck arrived at the dealership. When we pulled the component is was clearly damaged which is not uncommon for your truck’s model year. It is truly impossible to find fault on the towing company or our behalf due to the location of the parts. It is discouraging to hear you found our discounted repair and no-charge towing unacceptable. We value your business and had hoped our write-offs would make for a suitable solution. Sincerely, Mike Richardson, Service Director.

September 14, 2018

Always the Best Service! There's nothing like walking into the Service Department of a car dealership and feeling like you're the most important person in the world. That's h More

by Carrie Langford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Sep 15, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Carrie, every customer is the most important person when you walk in our doors. Thank you for recognizing Paul with 5-star rating. Please stay in touch with any future auto needs. Take care, Mike Richardson, Service Director

September 04, 2018

Great experience I went in to term my lease for a new one and they didnt disappoint! Taylor, Kyle, and Tom were able to work with me and cut me a great deal! I would h More

by Dominique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Hensley, Taylor Munden, Kyle Wasson
Sep 04, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Dominique, Teamwork to make sure every customer matters is important to our dealership. Thanks for sharing your recent visit and it would be great to work with you again. Take Care, Justin Compton, GSM

August 23, 2018

3rd rate dealership From my two experiences with this dealership, they most certainly are a "we will do better next time". In my two trips not once have they gotten it c More

by priorMilitary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Richardson, Joriz Galero
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