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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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July 12, 2018

Only employe who has been nice He reached out to us when we got their he saw us and asked if we needed help SUPER NICE best service EVER since we have been going there. Definitely w More

by Ludy1414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joriz Galero
Jul 13, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Ludy1414, Thank you for taking the time to share your comments and we are happy Joriz offered the service you deserve. Your satisfaction is always important and if you ever experience anything less than a 5-star visit, please contact me. We value you and your business, Mike Richardson, Service Director

June 30, 2018

Accommodating and thorough. Service Dept. is top notch and always able to take me when I don’t have an appointment and fix the problem and send me on my way. They let you know wh More

by Pearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jul 02, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Pearl, Thank you for taking the time to review our service department. We love taking care of your vehicles. Please call anytime you have car care questions. We appreciate you, Mike Richardson, Service Director

June 23, 2018

Paul always provides me with great service! Paul Schroeder has been my "go to" service man for all of my Ford vehicles since the early 2000's. Being an outdoors man himself he knows how importa More

by Shake01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 25, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Shake01, Getting you and your F-250 reliably to the great outdoors is important! Thanks for your commitment to our dealership and know that your business is important to us. Enjoy and thank you, Mike Richardson, Service Director.

June 21, 2018

ken groseclose I have been dealing with paul Schroder at this dealership keeping my 2006 f150 on the road and also bought my wife a 2016 edge because of the above an More

by KG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 21, 2018 -

Sam Pack's Five Star Ford Lewisville responded

KG, We are lucky to have Paul and to have earned you and your wife's business. The loyalty you have given us does not go unrecognized. Thank you from Paul, myself and our team! Take Care, Mike Richardson, Service Director

June 20, 2018

Service Department is awesome. Paul Schroeder in the service department is awesome. He was able to get my truck in for recal work and gave me a loaner to drive for 24 hours while th More

by Rob5004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 21, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Rob5004, It is awesome to hear you are a satisfied customer and that Paul is doing a 5-star job. Both Paul and I are available for any of your auto repair questions at 972-221-2900. Your business is appreciated. Thank you, Mike Richardson, Service Director

June 19, 2018

Great Service as Always I have bought 5 vehicles from Lewisville 5 Star, and the service I receive is one reason why. I have been taking my current vehicle to Paul Schroe More

by paul1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 20, 2018 -

Sam Pack's Five Star Ford Lewisville responded

paul1956, Your recommendations and loyalty to Paul and our dealership are truly appreciated. We value your feedback and thank you for your continued business. Thank you for making us your auto dealer. Take Care, Mike Richardson, Service Director

June 14, 2018

Great Experience with Mustang Bought a 50th Anniversary Mustang. Zack Nixon is the caretaker. Service department is the best! Zack has been extremely helpful when I need work d More

by JimmyJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Nixon, Paul Schroeder, Charles Mayfield
Jun 15, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Jimmy, You own one heck of a Mustang! Congratulations!! Thanks for allowing our service team to care for the car. If you ever have maintenance questions stay in touch at 972-221-2900. We love being your caretaker! Take care, Mike Richardson, Service Director

June 13, 2018

Lincoln MKZ (2) flat tires Paul assist me with all of my vehicles over the past 15 years. He always makes himself available and treats me as a valued customer. I visit Paul so f More

by LincolnMKZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 13, 2018 -

Sam Pack's Five Star Ford Lewisville responded

LincolnMKZ, How awesome to hear Paul has taken such good care of you over the years. Thanks for sharing and thanks for your loyalty to our service center and dealership. We look forward to continuing servicing your car and please call us any time you have vehicle concerns. Take Care, Mike Richardson, Service Director

June 11, 2018

Refuse to go to any other service department I make the 3 hr drive from Oklahoma to Lewisville, TX just deal with Paul Shroeder, that should speak volume on how good they are. More

by Nam L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 11, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Nam, It is great to hear the service you receive from Paul and our team is worth the extra drive time. We truly appreciate your business and can not thank you enough for being a long distance customer. Safe travels, Mike Richardson, Service Director

June 11, 2018

Paul Schroeder - Best of the Best! I would not allow my husband to buy me a Lincoln until I had checked to see if I could still have Paul as service manager. I trust him and value his a More

by M. Jernigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 11, 2018 -

Sam Pack's Five Star Ford Lewisville responded

M. Jernigan, Paul sends his personal thanks for recognizing his service to you and your husband. It is an honor to have your business at our dealership. Thank you, Mike Richardson, Service Director

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