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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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May 07, 2018

Sam Pack Pulled Through Shout out to the team! Dakota, John, Misty, and Justin provided are problem solvers. They collectively solved our problem without hassle. They came th More

by Cjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cartwright, Dakota Hensley, Justin Compton, Misty Moore
May 07, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Cjohnson, Providing answers and quality customer services are exactly what our team strives to offer. If any of us can further assist you with your car care needs, please do not hesitate to call us at 972-221-2900. Thank you for sharing your experience, Justin Compton, GSM

February 20, 2018

Best service group Thank you to all of the people on the service drive, especially Ron Romano. He is such a great person! I bring my Honda here every time it needs anyth More

by Keblen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Keblen, thanks for trusting in our service technicians and for acknowledging Ron Romano's effort as your advisor. We are very appreciative of your continued business. Thank you, Mike Richardson, Service Manager. 972-221-2900

January 08, 2018

Joe at Sam Pack's collision center is the best! Very sad when I damaged my car on Christmas Eve, I took it to Joe Filgo at Sam Pack Ford Lewisville's collision center after the holidays. He promised More

by Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Filgo - Collision center
Jan 09, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Julie, car accidents are the worst but we are happy to hear that Joe and the Collision team were able to take care of you. Thanks for choosing Five Star Ford Lewisville and safe travels into the New Year. Justin Compton, GSM 972-221-2900

December 30, 2017

Improvement My car was passed around between service and the body shop for a month with nothing being done. At which point, Joe Filgo took control of my car. He f More

by Grayam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Filgo
Jan 01, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Grayam, thanks for your feedback and we are grateful to know Joe was able to coordinate a remedy to getting you and your car back on the road. We appreciate your patience and I would personally welcome your next visit to assure you 5 star treatment. Thank you for your patience, Justin Compton, GSM. 972-221-2900

December 04, 2017

Wonderful human being I didn't purchase a car but I had a blow out in front of the dealership. Chase went above and beyond anything I could've expected and did everything i More

by Jcarter9312
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Windham
Dec 05, 2017 -

Sam Pack's Five Star Ford Lewisville responded

Thanks for your feedback Jcarter. We are fortunate to have Chase Windham at Five Star Ford Lewisville and will certainly share your comments. Glad you were able to get back on the road without too much difficulty. Please call us anytime regarding any of your car care needs. Thank you, Kerry Cardwell, GM, 972-221-2900.

October 12, 2017

Took my car in for check engine light Took my car into the service dept. Paul came out, asked me a couple of questions and instead of taking my car back and "fixing" it , he reset a senso More

by Ron Gonzales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Oct 13, 2017 -

Sam Pack's Five Star Ford Lewisville responded

Mr. Gonzales, our store is built on trustworthiness and we were more than happy to help you with your simple fix. If the sensor goes off again be sure to stop back. Thank you for sharing, Mike Richardson, Service Manager. 972-221-2900

October 10, 2017

Collision Center Review Joe Filgo was a pleasure to work with. He we extremely knowledgeable and worked directly with the insurance company and kept me up to date with all More

by Dale Roof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Filgo
Oct 11, 2017 -

Sam Pack's Five Star Ford Lewisville responded

Dale, it's never easy when your car needs collision repair, so it is good to hear Joe and the team at Five Star Ford Lewisville were able to help you out. Thanks for your feedback and for choosing our dealership for your repair. Thanks, Mike Richardson, Service Manager. 972-221-2900.

September 29, 2017

Body shop guys were great to work with The people in the body shop were very friendly and helpful Even though they were dealing with my insurance from Indiana and some delays in hearing More

by CJS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Difiglo
Sep 30, 2017 -

Sam Pack's Five Star Ford Lewisville responded

Thanks for your feedback CJS. We appreciate your business at Five Star Ford Lewisville and are glad you are back on the road. Please call on us anytime regarding any of your car care needs. Thank you, Kerry Cardwell, GM, 972-221-2900.

September 20, 2017

Collision Shop experience The professional manner in which the collision center handle repairs on two of my vehicles this summer was unparalleled.. The quality of work was also More

by walt schnau
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Filgo
Sep 21, 2017 -

Sam Pack's Five Star Ford Lewisville responded

Thanks for your feedback Walt. We appreciate your time and your business at Five Star Ford Lewisville. Please call on us anytime regarding any vehicle needs you may encounter. Thank you, Kerry Cardwell, GM, 972-221-2900.

June 16, 2017

Tom Martin goes above and beyond. Tom Martin constantly goes out of his way to help us whenever we need him. He's very professional, and exceeds our expectations for customer service. More

by sornthip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2017 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for recognizing Tom Martin, sornthip. We are grateful to have you as a loyal service customer. Regards, Mike Richardson, Service Manager.