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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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May 01, 2017

Zach Nixon knows customer service! I Zach went the extra to make my first experience with the service department a very positive one. If you need service on your vehicle, call Sam Pack s More

by Karen*17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Nixon
May 02, 2017 -

Sam Pack's Five Star Ford Lewisville responded

Thanks for your positive comments Karen. We appreciate your feedback regarding the customer service you received from Zach and will certainly share them with him. You are a valued customer at Five Star Ford Lewisville. Please call us anytime with any of your car care needs. Thank you, Kerry Cardwell, GM, 972-221-2900.

January 07, 2016

Lousy service department Schedule an appointment two days from the time I talked them . Had my vehicle for 2 days before they even got to it. Extremely unsatisfied. More

by Willingham300
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Marc Anthony
Feb 07, 2016 -

Sam Pack's Five Star Ford Lewisville responded

We extend a sincere apology for the additional time needed to service your vehicle, Willingham300.

September 30, 2015

window tinted Bought my new fusion from here. Needed my windows done so asked my sale guy to schedule me for it, he said someone would call me this was on monday. C More

by medrano
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oct 01, 2015 -

Sam Pack's Five Star Ford Lewisville responded

Hello Medrano, Please know your review is not going unnoticed. We apologize for not providing you the service you deserved. Your comments have been forwarded to our Management Team.

April 02, 2015

Un-Trustworthy Un-trustworthy I have taken my vehicle to Sam Pack Ford of Lewisville on two occasions where I felt like I was treated unfairly. First was on an Air More

by Cbell804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Schroeder
February 10, 2014

Hello, I would like to let you know that my recent Hello, I would like to let you know that my recent experience with Tom Martin has been exceptional. I needed to get my FORD F-150 off of the 3 year More

by DedraSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 10, 2014 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for your recent review regarding your Service and Finance Experience at Five Star Ford in Lewisville. We appreciate your business and look forward to helping you and your father with all your future vehicle needs.

October 19, 2013

Originally came in for an oil change and to purchase tires. John Gerarde had called me a couple months back indicating he would like to trade for my 2011 F150. Paul Schroeder worked with me on tire purc More

by Wallyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Flores, John Gerarde, Paul Schroeder
Oct 20, 2013 -

Sam Pack's Five Star Ford Lewisville responded

Thank you Wally for such a detailed review of your experience at 5 Star Ford in Lewisville. Our approach is to help our customers understand every aspect of their vehicle with the confidence of driving away happy they chose Ford. We welcome your questions regarding the features of your new F-150 after the sale, as well. Please do not hesitate to stop by or give us a call. Welcome to the Family!

July 25, 2013

I brought my 2011 Edge into the service department because the infotainment system was having a bad day. I left with a brand new 2014 Ford Explorer. Sunset Orange, a beautiful color. I did not have in More

by chitownducky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rodrigo, Danny Guerrero
Jul 26, 2013 -

Sam Pack's Five Star Ford Lewisville responded

Great choice on the Sunset Orange Explorer. The team at 5 Star Ford Lewisville THANKS YOU!

July 13, 2013

Ron Romano in service did a great job. I took my Ford Flex in for 25K service. I called the day before to set appointment and when I arrived they took my Flex wright in. I was out in about 30 min. Was More

by JimmyLKidd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 17, 2013 -

Sam Pack's Five Star Ford Lewisville responded

It is great to hear you were happy with your experience with Ron and the Service Dept. We appreciate your business. Thank you!

December 03, 2012

My review is what I really think about the service I recieved from this dealer. This descrptive really not needed. Sam's Pack ford was great and i would recmmend this dealership. More

by ronald3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Medulla
February 18, 2012

Bought my 2010 Transit van new in Feb of 2010. Battery Bought my 2010 Transit van new in Feb of 2010. Battery will not hold a charge unless driven everyday. 1ST VISIT TO SERVICE DEPT: Could not duplic More

by Mark Ueberschaar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service dept
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