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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,133 Reviews

1,133 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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July 08, 2023

Great staff! from service advisors to shuttle drivers - highly recommend!! Zach is a model service advisor - I have had my trucks serviced here for 7 years no mat More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the shuttle drivers!!!
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Jul 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Scott, Thank you for choosing Five Star Ford Lewisville and for your loyalty and kind review. We value your business and appreciate the trust you have placed in Zack and our service staff. We look forward to serving you again in the future. Call on us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 07, 2023

Tracy, my service advisor was awesome. Very professional and offered 5 star service. Much impressed. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Jul 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mike, We are excited to know that you had a great experience at Five Star Ford Lewisville and that you are satisfied with the service you received. Providing exceptional customer service and ensuring your satisfaction are our top priorities, so it is truly rewarding to know that we have met your expectations. Call on Tracy and our techs again at 972-389-6700. We want you to enjoy your Ford. Thank you, Kelly Blackwell, General Manager

July 06, 2023

Friendly customer service, prompt. Kept up-to-date on status of vehicle. Car wash was a great bonus. More

by daniel.gilada
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tracy, Keith
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Jul 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Daniel, It is great to receive your endorsement of the Five Star Ford Lewisville service department. Communication is key and we welcome all of your vehicle questions at 972-221-2900. We want you to fully enjoy your Ford. Thank you for your business and review. Sincerely, Kelly Blackwell, General Manager

July 05, 2023

Fast and friendly. Matched a price on a tire . Dropped my car off to me! More

by Laffcyn
Recommend Dealer
Yes
Employees Worked With
Kaitlin
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Jul 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Laffcyn, for choosing Five Star Ford Lewisville for your tire needs. We want to make all of your maintenance and repairs convenient. Don't hesitate to let us know when you need our help at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

June 29, 2023

Another great appointment at Five Star Ford in Lewisville. We appreciate Zach Nixon for being our service advisor, for Luis helping us get to and from the dealership and the super techs that do th More

by Maddied
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Maddied, for taking the time to share your kind words. We value your endorsement and recognition of Zack and Luis. When we can be of further service, let us know at 972-221-2900. We will be ready to help. Best Regards, Kelly Blackwell, General Manager

June 29, 2023

Great dealership and very clean. And the best part is the customer service from Zack Nixon More

by Moragajr1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Moragajr1, We appreciate knowing your Five Star Ford Lewisville service went well. Zack is a very knowledgeable member of our team and we welcome you to call him any time at 972-221-2900. We look forward to seeing you again. Best Regards, Kelly Blackwell, General Manager

June 29, 2023

Service Was Great! I’ve been purchasing vehicles from this particular dealership for over 9 years… The time consumed in my purchases has been outstanding-almost as quic More

by Ayruso74
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Perez-Sales Corina-Service
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Jun 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ayruso74, Thank you for your loyalty to Five Star Ford Lewisville. We are grateful to have the opportunity to help with your vehicle needs. Call on us any time at 972-221-2900. Let us know how we can help you enjoy your travels and your Ford. Sincerely, Kelly Blackwell, General Manager

June 28, 2023

Outstanding customer service. All service departments should be operated this way. Excellent communication from start to finish. My service writer, Tracy, made sure my truck was s More

by dentadvantage
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Jun 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello dentadvantage! Thank you so much for taking the time to share your kind words and endorse the Five Star Ford Lewisville service department. You can always reach Tracy and our techs at 972-221-2900. Don't hesitate to let us know when you have questions about your truck. Safe travels! Best Regards, Kelly Blackwell, General Manager

June 27, 2023

I called about getting a last minute oil change and I was accommodated . The best thing was the totally clean car they returned to me. I will always use Sam Pack . More

by Grnnnysndy
Recommend Dealer
Yes
Employees Worked With
Paul Sears
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Jun 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Grnnnysndy, Thank you for choosing Five Star Ford Lewisville for your automotive needs. We genuinely appreciate your business and the trust you have placed in us. Paul and our service team want to hear from you at 972-221-2900 any time you have care concerns. Safe travels! Best Regards, Kelly Blackwell, General Manager

June 26, 2023

Washed the car when done with work. Great job. Having 15 words was a waste of my time More

by gilcomeaux
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello gilcomeaux, We're thrilled to hear that you are satisfied with the service you received from our Five Star Ford Lewisville team. We are committed to maintaining the same level of excellence with future service visits. Call on Zack and our techs at 972-221-2900 when you need vehicle advice. Thank you for rating your experience. Sincerely, Kelly Blackwell, General Manager

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